Support Manager Jobs

Technical Support Manager

QCSS Health

United States

Overview Quality Coding Software Solutions (QCSS) is seeking a Customer Success Support Manager to lead our Support Desk function supporting Managed Care and Community-Based Healthcare clients. This role is responsible for overseeing the Support team, while ensuring exceptional support experiences for all health plan end users. We offer an exciting opportunity to support health care insurers and providers in improving health care outcomes for vulnerable populations. Our solutions positively impact over two hundred fifty thousand health plan members. The Customer Success Support Manager serves as the operational owner of the support experience, support processes, SLA performance, and cross-functional collaboration. This individual will leverage Jira Service Management to oversee ticket operations, identify trends, improve workflows, and ensure customers receive timely and effective support. This role requires a customer-focused leader who can balance strategic planning with operational execution while working closely with Customer Success, Product, Technology, Implementation, and Executive Leadership teams. Key Responsibilities Lead and manage the day-to-day support desk operations, ensuring timely, high-quality support across all client health plans. Own support performance, including response times, resolution times, SLA compliance, and overall service quality. Serve as the escalation point for the Support team for customer issues and critical incidents. Independently investigate, troubleshoot, and resolve complex customer and application issues, using strong problem-solving and technical skills to minimize unnecessary escalations to Product and Engineering. Monitor support workload, ticket trends, and operational metrics to ensure efficient service delivery. Administer and optimize Jira Service Management for the support function Develop and maintain dashboards, reports, and KPIs to measure and analyze support performance and identify opportunities for improvement. Partner with Product, Engineering, Customer Success, and Implementation teams to resolve customer issues and improve the overall customer experience. Build, maintain, and refine support SOPs, internal documentation, and customer-facing Knowledge Center content. Lead initiatives focused on process automation, workflow optimization, and operational efficiency. Qualifications and Experience Required Bachelor's degree or equivalent combination of education and experience. 5+ years of experience in SaaS customer support, technical support, customer success operations, or service desk management. 2+ years of experience leading or managing customer support teams. Strong experience working with Jira Service Management or similar help desk platforms. Proven ability to manage support operations and service delivery metrics. Experience building and improving customer support processes. Strong problem-solving, organizational, and analytical skills. Exceptional verbal, written, and presentation communication skills. Preferred Experience supporting healthcare organizations, health plans, managed care organizations, or healthcare technology solutions. Experience with healthcare SaaS platforms and data-driven solutions. Knowledge of customer success methodologies and customer lifecycle management. Experience developing dashboards and reporting using Jira and business intelligence tools. Location/Travel Position is available remotely QCSS is headquartered in Cambridge, MA Travel may be required less than 10% of the time to attend periodic in-person company meetings Hiring Process The initial screen will be a 30-minute call The first interview will be a 60-minute video call The final interview will include presentation of an exercise and be a 90-minute video call The final step of the process will be a reference check and a background check Background Checks/Federal HealthCare Program Exclusion Lists Screening Candidates for this position will be required to undergo a pre-employment background check. All QCSS employees are subject to annual screening to ensure that they have not been excluded from the Federal Healthcare Programs (using the OIG and GSA Exclusion Lists) or State Medicaid Programs. The Company’s pre-employment background check and OIG/GSA Exclusion Lists screening program is administered in compliance with all federal, state and local laws. Equal Opportunity Employer QCSS is an Equal Opportunity Employer and strongly supports diversity in the workforce. About Quality Coding Software Solutions At QCSS Health, we are laser-focused on simplifying the complexities of MLTSS service delivery through innovative, data-driven solutions that result in greater cost-efficiencies, more equitable access to care, and improved health outcomes. Our Mission To seamlessly integrate domain expertise with technology solutions to make Managed Long Term Services and Supports more successful. We are dedicated to enabling health plans and providers to improve the health outcomes of their vulnerable populations and thrive in a value- based healthcare system. Our Core Values Simplifying Complexity - We know managing cost-effective MLTSS programs can be difficult, but it doesn’t have to be. Our guiding principle is to develop innovative, easy-to-use solutions, designed specifically to meet the unique challenges of running MLTSS programs. Member-Centric Excellence - We empower MLTSS organizations to deliver exceptional care to their members, placing individual outcomes, health equity, and the quality of care delivered at the forefront of everything we do. Trust is at our Core - We foster trust by leading with integrity, ethics, and the reliability of our technology. Transparency, genuine listening, and unwavering dedication to fulfilling our commitments are fundamental to how we cultivate strong and meaningful relationships. Salary: $90,000 – $100,000 / year Originally posted on Himalayas

Customer Support Manager

Harris

United States

Manager of Support Services Harris Recording Solutions View All Locations Time Type: Full Time Harris Recording Solutions (HRS), a leading provider of software solutions for county government and official records organizations, is seeking a Manager of Support Services to lead the day-to-day operations of our Support Services team and ensure we consistently deliver exceptional service to our customers. The Manager of Support Services will be responsible for managing support operations, developing employees, monitoring performance, improving processes, and ensuring customer issues are addressed efficiently and professionally. This role will work closely with Client Services leadership, Product, Development, Professional Services, Sales, and other internal teams to advocate for customers, identify recurring issues, improve support processes, and strengthen the overall customer experience. The ideal candidate is an experienced support leader who is organized, accountable, customer-focused, and comfortable managing a team in a fast-paced software environment. This individual should have a strong understanding of support operations, performance management, customer communication, escalation management, and continuous improvement. AI & Innovation Mindset Harris Recording Solutions is committed to using emerging technologies to improve how we work and serve our customers. The successful candidate will demonstrate curiosity and a willingness to adopt and leverage AI, automation, knowledge management, and other technology solutions to improve support workflows, increase efficiency, and enhance the customer experience. The Manager of Support Services will help identify opportunities to automate repetitive work, improve knowledge resources, leverage AI-assisted support tools, and reduce unnecessary manual effort while maintaining appropriate judgment, security, and customer service standards. What Your Impact Will Be Support Team Leadership Manage the day-to-day activities of the Support Services team. Provide leadership, coaching, mentoring, and ongoing development to support employees. Establish clear performance expectations and hold employees accountable for results. Monitor individual and team performance and address performance issues promptly. Conduct regular one-on-one meetings, performance discussions, and team meetings. Identify employee strengths, development opportunities, and career growth paths. Help develop future leaders within the Support organization. Foster a culture of accountability, ownership, teamwork, and customer advocacy. Ensure team members have the training, tools, documentation, and resources needed to perform their roles effectively. Operational Excellence Monitor daily support operations to ensure customers receive timely and effective assistance. Manage ticket queues, assignments, priorities, escalations, and workload distribution. Monitor key support metrics, including: Response times Resolution times SLA performance Ticket backlog Customer satisfaction Ticket quality Productivity Escalations Aging tickets Identify trends and operational issues and implement corrective actions. Ensure support processes are consistently followed and documented. Identify opportunities to improve workflows, eliminate unnecessary steps, and increase team efficiency. Maintain appropriate coverage and resource allocation based on customer demand. Help establish and maintain support standards across HRS product lines. Ensure aging and stagnant tickets are actively managed and appropriately escalated. Monitor critical incidents and ensure appropriate communication and follow-up. Customer Experience & Escalations Serve as an escalation point for complex or sensitive customer issues. Work directly with customers when additional management involvement is required. Ensure customer concerns are communicated clearly and professionally. Monitor escalated issues through resolution and ensure appropriate follow-up occurs. Identify recurring customer issues and work with internal teams to address root causes. Advocate for customers while balancing customer needs with company policies and business objectives. Help strengthen customer relationships through consistent, proactive, and professional support. Cross-Functional Collaboration Partner with Product and Development to communicate recurring customer issues and product feedback. Identify trends in support tickets that may indicate product defects, training opportunities, or documentation gaps. Work with Product and Development teams to improve product quality and reduce recurring support issues. Collaborate with Professional Services and Client Services to ensure smooth customer handoffs and issue resolution. Partner with internal teams during product releases, upgrades, implementations, and major customer initiatives. Provide leadership with regular updates regarding support trends, customer concerns, staffing, and operational performance. Knowledge Management & Process Improvement Help develop and maintain a strong knowledge management program for internal employees and customers. Identify opportunities to convert recurring support issues into knowledge articles, documentation, training materials, and self-service resources. Ensure support documentation is accurate, current, and easy for employees to use. Promote the use of knowledge articles and self-service tools to improve resolution times and reduce unnecessary tickets. Identify opportunities to standardize processes across Support Services. Participate in continuous improvement initiatives designed to improve customer service and team efficiency. AI & Automation Promote the effective use of AI and automation within Support Services. Identify repetitive support activities that can be automated or assisted through technology. Encourage adoption of AI-assisted ticket management, knowledge search, ticket summarization, response assistance, and other support tools. Monitor the effectiveness of AI-enabled support tools and provide feedback for improvement. Help ensure AI-generated information and responses are reviewed appropriately and maintain HRS standards for accuracy and customer service. Partner with leadership to identify opportunities to increase ticket deflection and reduce manual workload through automation and self-service. Reporting & Performance Management Maintain visibility into Support Services performance through regular reporting and analysis. Review team metrics and identify opportunities for improvement. Prepare regular updates for Client Services leadership regarding: Ticket volume Backlog SLA performance Customer satisfaction Escalations Staffing Productivity Major customer issues Operational trends Use data to identify risks and make recommendations for improving support performance. Establish team goals and track progress against those goals. Travel Requirements Limited travel may be required, typically not to exceed 10–20%, primarily for customer engagements, conferences, team meetings, training, or business planning sessions. What We Are Looking For 5+ years of experience in software support, technical support, customer service, or a related field. 2+ years of experience managing or supervising a support or customer-facing team. Experience supporting enterprise software or SaaS products. Experience managing ticket queues, support metrics, escalations, and service levels. Strong understanding of customer support operations and best practices. Demonstrated ability to coach, develop, and hold employees accountable for performance. Strong organizational and time-management skills. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and analytical skills. Ability to work effectively with Product, Development, Client Services, Professional Services, and other internal teams. Experience with ticketing systems, knowledge management platforms, reporting tools, and customer support technologies. Experience with AI, automation, or other emerging technologies is preferred. Experience working with county government, public sector software, land records, or government technology is a plus. Ability to effectively manage customer escalations and difficult customer situations. Demonstrated commitment to providing exceptional customer service. Ability to work independently while also functioning effectively as part of a distributed team. Ability to travel as needed for customer and business engagements. What Success Looks Like Success in this role means the Support Services team is organized, accountable, responsive, and customer-focused. The Manager of Support Services will ensure that: Customers receive timely and professional support. Tickets are actively managed and resolved within established expectations. Backlogs and aging tickets are proactively addressed. Employees understand their responsibilities and performance expectations. Support metrics are consistently monitored and improved. Recurring customer issues are identified and communicated to the appropriate teams. Knowledge and self-service resources continue to improve. AI and automation are used to increase efficiency and reduce manual workload. The Support Services team operates as a strong partner to customers and the broader HRS organization. Salary Range: $75,000 - $85,000 USD per year. Originally posted on Himalayas

Client Support Manager

The Management Center

United States

Client Support Manager Priority Deadline: Sept 17th, 5p EST The Management Center (TMC) is seeking a Client Support Manager on our Training Team! This person will play a key role in ensuring seamless, equitable, and efficient operations that serve as the backbone of our client engagements. We’re looking for candidates who are highly organized, passionate about details without losing sight of the people and impact behind the numbers, and energized by fast-paced, complex logistics that drive major impact for social justice movements. Above all, they thrive on making things run well. Who We Are Our mission is to help leaders working for social change build and run more equitable, sustainable, and results-driven organizations. Founded in 2006, we’re now a 45+ person, $12 million, remote organization. We've helped shape the management and leadership practices of hundreds of influential organizations and tens of thousands of individual managers and staff, with a focus on social justice and educational equity organizations. Our clients work on critical issues like advocating for educational equity; promoting immigration reform; fighting for racial, economic, and gender justice; and protecting voting rights. We help them by providing coaching, training, and resources for the broader field. What You’ll Do Managed by Erina Mitich, the VP of Client Support,the Client Support Manager is responsible for delivering a seamless, equitable, and consistent training experience for all participants, from registration through training completion. The Training Operations team manages the organization’s online registration platform and administers the full scope of training logistics, ensuring smooth coordination and strong integration across internal systems. Each year, the team supports more than 10,000 clients (also referred to as participants) registering for approximately 400 public training sessions, while also coordinating logistics for over 200 private trainings. The team ensures that the registration process for public trainings is intuitive and efficient, and that all training experiences are well-organized and executed without friction. In this role, you will focus on the following responsibilities: 1.Public training logistics - 70% Manage a high volume external-facing inbox, providing timely responses to all participant needs and inquiries (questions about the trainings, issues with the registration site, requests to transfer to different sessions). You’ll need to navigate requests with an orientation toward problem-solving. Create and manage the training courses in our training registration system, Arlo. Process invoice requests, send unpaid order nudges. Manage a large volume of training participant and financial data using various software programs, such as Zoom, Salesforce (client relationship management platform) and Arlo (our training registration system). 2. In-house training logistics ~20% Provide logistics support for in-house trainings so that our trainers and participants have a seamless training experience from beginning to end. This includes scheduling trainer prep calls, pre- and post-training communications, supporting accommodation requests, keeping track of multiple moving pieces, and navigating last minute or complex requests. Ensuring trainers and participants have everything they need to set their training experience up for success. 3. Administrative tasks ~10% Ensure accurate entry and updates to participant information into our database (Salesforce) so that we can track our pipeline, impact, and progress towards goals. Answer the TMC main office phone line and navigate client questions and requests with a lens for problem-solving. Take on special projects to improve participant experience or streamline processes to make them more effective and efficient for the team and our clients. Specific things this person would be doing now Together with the VP of Client Support, planning the 2027 public training schedule, including pulling reports on pacing and attendance past years, looking for patterns, and making recommendations for the first three months of the year. Virtually supporting in-person open registration logistics for full-day Washington, DC, trainings. Participating in planning for the possibility of more in-person public trainings including site location, vendors, and timing. Managing a large volume in-box (~100 emails a week) responding to participant questions and issues. Who You Are To be successful in this role, you will contribute to our culture of excellence with heart. More specifically, you will have most of the following: Demonstrated Track Record of Advancing Racial and Gender Equity. You understand the impact of systemic and implicit biases and inequities related to race, gender, and other identities that can play out in workplaces. You proactively spot and center equity, justice, inclusion, and belonging in all aspects of the work, and can bring practical solutions by drawing on personal experience combating white supremacy, racism, and other interconnecting systems of oppression. You can name and grapple with how your own identities play out in the work. Strong Interpersonal and Relational Skills. You deeply empathize and anticipate others’ needs, interests, experiences and concerns. You are reflective, regularly reflecting on your own approach, as well as processes, projects, and past experiences, identifying what could have been done differently or better and what needs to change to improve future outcomes. You can proactively adjust standard communications and respond thoughtfully to questions as they come up- balancing empathy and flexibility with clear expectations and follow-through. When challenges arise, you name them directly and partner with colleagues to resolve them, giving constructive feedback up, down, and sideways, as needed. You can consistently communicate verbally and in writing in TMC’s voice and tone (empathetic, down-to-earth, and knowledgeable). Ability to Drive Work with Attention to Detail. You bring a passion for making things work well and thrive in juggling multiple, competing priorities across many deadlines without losing momentum. You are self driven and able to independently manage several projects at once - including those involving other teams or workstreams - while holding a high standard for accuracy, timeliness, and follow-up/follow-through. You pay close attention to the details without losing sight of the big picture. You set realistic deadlines and deliverables and hold yourself and others accountable to them. You hold vendors to high standards, too, giving direct feedback when performance falls short. You exhibit these qualities without succumbing to perfectionism or false urgency, and you don’t expect that of your colleagues, either! Strong Problem Solver And Rigorous Thinker. You anticipate and surface challenges, concerns, and opportunities. You troubleshoot problems, decipher unexpected results, and identify underlying issues to devise creative, pragmatic solutions. You tackle and resolve issues as they arise while also keeping an eye on long range solutions to mitigate future problems. You track patterns, and proactively investigate abnormalities or potential errors to ensure accuracy. You collaborate with stakeholders to solicit input and feedback, staying flexible and solutions-oriented as you propose fixes for problems of increasing complexity or scope. Proven Data and Technology Skills. You have experience using databases and web-based systems to enter, review, or manage information accurately, and to run and review reports on training participants and financial data (you’ll work primarily in Arlo, but we don’t expect prior experience). You can interpret data beyond numbers to improve the participant experience, and understand how data systems support day-to-day operations. You’ve had some exposure to improving or helping shape data systems, even if you’re not the technical owner. You’re able to learn new tools quickly, search for solutions or workarounds, and troubleshoot basic issues as they come up. You use tech thoughtfully and purposefully without relying on it to replace clear communication or human connection. Lastly, there are always opportunities to improve processes and special seasonal projects, however we also know that a big portion of this training operations role includes doing the same things every week. This role requires someone who thrives in high-routine environments, who finds satisfaction in structured processes, values steady execution over shifting priorities, and understands how critical back-end consistency is to the broader organization. What Else You Should Know We are an equal opportunity employer, are committed to racial and gender equity, and we make a particular effort to recruit candidates who identify as Black, Indigenous, people of color, and gender non-binary to apply for open positions. We also strive to ensure our hiring process, including the submission of the application, meets your needs. To submit an application to this post, you will need to upload a resume and answer a few questions (using open text and multiple choice answers). If there are accommodations that would help you in submitting the application, please email . For accommodations needed during the interview process, we have a section to indicate this in the application (no need to email). This position can be based anywhere in the U.S. Please note that we do have multiple trainings throughout the week, which will require you to be logged in between 9 - 10:30 am ET (6 - 7:30 am PT) to support those trainings. We recognize that this may be an early start for folks in the Pacific and Central time zones. If you prefer to start your day later, you’re welcome to log off once the training begins and log back on later in the morning to continue your workday. It is a full time position, and may involve travel 1-2 times a year. The salary range for this role is between $63, 246 - $83,270 with exact salary depending on experience. We aim to offer competitive salaries and benefits and are committed to equity, trust, and transparency in compensation. Basing compensation on someone’s willingness and ability to negotiate or on their prior salary leads to wide inequities and bias in how people are paid, particularly for groups experiencing historical oppression. Therefore, we do not ask for prior pay history from our candidates and our offer-making process is negotiation-free for salaries and benefits. We determine the best possible salary offer based on relevant experience and extent to which candidates demonstrate the competencies for the role during the entire hiring process. TMC also uses our annual performance evaluation process at the end of each year to determine raises and promotions. We also offer excellent benefits, including (but not limited to): 90% of premiums covered by TMC for employees; 80% covered for spouses, domestic partners, and dependents Life and Long-Term disability insurance and an Employee Assistance Program at no cost to employees Option to enroll in pre-tax health and dependent care flex spending accounts We support staff and loved ones in times of financial hardship through an additional Hardship Fund that staff can access as a wage supplement. An additional 3.5% employer contribution to your retirement fund with no match required $100 per month stipend towards cell phone and internet Generous time off (including 4 weeks of paid vacation for full-time staff) and we close for 2 weeks at the end of the year. Originally posted on Himalayas

This is a remote position. We are looking for aCustomer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations. Responsibilities Enhance the customer experience, engage customers, and support organic growth Take responsibility for consumer complaints and see them through to completion Establish a clear mission and implement techniques geared towards achieving it. Maintain thorough records and record your interactions with customers. Keep abreast of market developments and employ best practices as necessary. Utilise assets and manage resources to meet both qualitative and quantitative goals. Keep a clean workflow in accordance with priorities. Working with potential clients for Canadian Grants application submission process. (CDAP) Requirements Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager Excellent understanding of management techniques Proficiency in English Knowledge of customer service tools, databases, and software at a working level Ability to lead and strategize Well-developed client-facing and communication abilities Advanced multitasking and troubleshooting abilities Available to work as per EST time 9:00am - 5:30pm which is 6:30pm to 3:30am IST. Flexible hours. Benefits Friendly Environment Guaranteed Growth Originally posted on Himalayas

Customer Support Manager

Schneider Geospatial

United States

Schneider Geospatial is a leading PE-backed GovTech SaaS company transforming how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states, reaching more than 32 million citizens annually. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused. Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company.Schneider Geospatial has also been named to the GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving state and local government. The Opportunity Schneider Geospatial is seeking a Customer Support Manager to lead our customer support team and ensure an exceptional support experience for the state and local government organizations we serve. Why Join Us At Schneider Geospatial, you'll join a growing company where customer success is central to how we operate. Our solutions help state and local governments serve their communities, giving our work a clear and meaningful purpose. As Customer Support Manager, you'll have the opportunity to make a visible impact—developing a talented team, improving how we support our customers, and helping shape future support experiences. You'll work in a collaborative environment that values new ideas, continuous improvement, and using technology in smarter ways. If you're excited about building great teams, solving meaningful customer problems, and creating a world-class support organization, we'd love to hear from you. What You’ll Do Team Leadership & Development Lead, coach, and develop a team of Customer Support professionals supporting Schneider Geospatial customers. Establish clear expectations for quality, responsiveness, ownership, communication, and customer satisfaction. Build a culture of accountability, collaboration, continuous learning, and customer advocacy. Conduct regular one-on-one meetings and periodic performance reviews, coaching, and professional development activities. Assess staffing requirements and help develop capacity plans as customer needs evolve. Identify skill gaps and develop training programs to strengthen team capabilities. Support Operations Manage day-to-day support operations, including case intake, triage, prioritization, assignment, escalation, and resolution. Establish and maintain standards for case ownership, clear and timely customer communication, documentation, follow-up, and closure. Proactively address aging, stalled, high-priority, or escalated cases. Coordinate with Product, Engineering, Implementation, and other teams when issues require cross-functional resolution. Customer Experience Promote a philosophy focused on responsiveness, empathy, and accountability. Serve as an escalation point for challenging or high-impact customer situations. Identify customers experiencing repeated support issues and coordinate appropriate follow-up to ensure these issues are mitigated. Monitor customer feedback and satisfaction to identify opportunities for improvement. Help ensure that interactions with Support strengthen customers' confidence in Schneider Geospatial and its products. Metrics & Performance Management Monitor and regularly report on key performance indicators including case volume and trends, time to resolution, open case backlog, case age and aging distribution, and CSAT. Continually monitor support workload and capacity by team member. Identify trends, establish performance expectations, improve resource allocation, and drive continuous improvement. Process Improvement & Case Deflection Regularly analyze support cases to identify recurring issues, common questions, and opportunities for improvement. Develop processes that reduce unnecessary effort and improve consistency and efficiency. Identify opportunities for case deflection and customer self-service, including frequently asked questions, "How do I?" guidance, contextual help, and product documentation. Partner with Product and other teams to identify recurring product issues or usability challenges that could be eliminated through product improvements. Develop and maintain standard operating procedures, troubleshooting guides, response templates, and internal knowledge resources. Evaluate opportunities to use workflow automation and artificial intelligence to improve support efficiency and customer experience. Improve case classification and data quality so that trends can be accurately measured and acted upon. Cross-Functional Collaboration Work with Product leadership to communicate recurring customer issues, usability challenges, defects, and enhancement opportunities. Collaborate with Engineering on technical escalations and systemic issues. Provide leadership with regular insights into customer issues, product trends, operational risks, and improvement opportunities. What You Bring BA/BS or Certificate in GIS, Computer Science, Software Engineering, UI/UX Design, MIS or a related field. 5+ years of experience in Customer Support, Customer Success, or a related customer-facing function. 2+ years of experience leading or supervising a customer-facing team. Demonstrated ability to coach employees and build high-performing teams. Strong understanding of SaaS customer support operations and case management. Experience establishing and managing support processes, standards, and performance metrics. Experience using artificial intelligence to enable support case prevention and deflection. Strong analytical skills with the ability to identify patterns and trends within support data. Excellent written and verbal communication skills. Strong problem-solving and organizational skills. Ability to manage competing priorities and remain effective during customer escalations. Experience working collaboratively across Product, Engineering, Customer Success, and other business functions. Technical proficiency in Microsoft Office, ChatGPT, Salesforce, ArcGIS, SQL, CAMA, Tax, and related GovTech software preferred. Your Future with Us A successful Support Manager will have future opportunities to pursue numerous career paths and leadership opportunities in our organization, depending on interests and skillset, including business development, project management, consulting, software testing/QA, and product management. Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and celebrate diversity as a driver of innovation and success. Originally posted on Himalayas

High Plains Bank is hiring! Serving the Eastern Plains, Northern Colorado, and the Central Rockies, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well-being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done. We are looking for a confident, community-minded leader to join our team as the Leadville Branch Support Manager. Your Mission In this role, you will be the heartbeat of our Leadville branch, managing daily operations and leading a dedicated team of Customer Support Representatives to provide exceptional, personalized banking experiences. By managing internal operations, taking pride in our Leadville branch building, and developing a high-performing support team, you ensure the branch runs seamlessly. You serve as the steady hand driving forward strategic initiatives to transition our space into a modern lobby and ensuring every customer feels heard and valued. What Sets You Apart You are a proactive problem-solver with a "get things done" attitude, and a positive outlook. You excel at getting the very best out of your team, inspiring and motivating them to perform at their highest potential while holding them accountable with direct, sincere feedback. You are a natural communicator who builds authentic relationships easily. You embrace company initiatives and aren't afraid to experiment with new ideas. You take pride in being a "craft banker," blending traditional service with a mastery of modern digital tools. The Day to Day As the primary leader on-site, you oversee everything from staff development to facility security. You spend your time mentoring your team of CSRs, managing cash operations, and ensuring smooth workflows using our Jack Henry system. You act as the primary point of contact for escalated customer concerns, applying sound judgment and active listening to resolve complex issues smoothly. You are an ambassador for our digital HPBGO platform, and serve as the face of the branch, whether you're coordinating a local event or managing vendor relationships to keep the facility in top shape. What you bring to High Plains Bank Experience and Qualifications High School Diploma or equivalent Previous team leadership experience Previous banking experience is a plus Essential Skills and Knowledge Strong interpersonal communication skills Cash handling Operational management skills, including schedule management and working with external vendors A Growth Mindset and the willingness to try new things to move the branch forward Desirable Skills and Knowledge Knowledge of banking regulations and compliance Familiarity with core banking systems (Jack Henry is a plus) Responsibilities of the position Key Accountabilities Lead and develop high-performing and accountable Branch Support Teams. Build strong connections between High Plains Bank employees and customers, and engage with the community. Empower customers through financial mentorship and education. Manage and maintain branch facilities and oversee building security. Safeguard bank and customer security through vigilant transaction monitoring, escalation and risk assessment. Other Responsibilities Manage the branch's daily operations to ensure a seamless customer experience. Serve as the Security Facilitator for the building, ensuring staff is trained on safety protocols. Oversee building maintenance and coordinate with the facilities manager on capital expenditures. -Provide personalized on-site support for technical challenges and escalate fraud or operational issues as necessary. Collaborate with the Market President to identify and participate in community engagement events. What High Plains Bank brings to you: The opportunity to work for a community driven, employee owned business Highly competitive PTO, retirement and health care Opportunities for growth, development and learning Tuition Reimbursement Target compensation range $55,000.00-$75,000.00 per year based on experience and qualifications - other factors may be considered Physical Requirements Prolonged periods of working on a computer Location and Schedule In person at our Leadville, Colorado location 8:00 am -5:00 pm, Monday - Friday Some extended hours for community events High Plains Bank is proud to be an Equal Opportunity Employer Member FDIC

Onboarding & Support Manager

CloudNC

United States

Who are CloudNC?CloudNC is transforming global manufacturing with AI that accelerates CAM programming, maximizes factory output, and empowers machinists to deliver more. Our core product, CAM Assist, speeds up CNC machining by tackling the most time-consuming and repetitive parts of the process, from machining strategy to toolpath generation. It enables machinists to create effective programs in minutes, unlocking their full potential and helping shops increase throughput and improve consistency. Today, CAM Assist is trusted by over 1,000 machine shops around the world to enhance their teams’ productivity, resolving skills shortages and helping them to deliver efficiently for their customers. Founded in 2015, CloudNC consists of a world-class team combining expertise in computer science and physical manufacturing, based in our headquarters in London and our factory in Chelmsford. The technology company is backed by leading venture capital firms Atomico and Episode 1 Ventures, alongside Autodesk and Lockheed Martin as strategic partners. The short version We need someone who can get hundreds of machine shops live on CAM Assist without needing a CAM programmer in the room, and who owns product support while they are doing it. What CAM Assist isAI that writes CNC toolpaths inside the CAM software programmers already use: Mastercam, Fusion, Siemens NX, GibbsCAM and SolidCAM. Work that takes hours takes minutes. Our customers are precision manufacturers, and they buy it because the time saving is obvious. What sits between signing and seeing that saving is that this is a new product doing something new, on top of the ordinary friction of getting software set up and configured for how that shop works. Closing that gap quickly and repeatably is this job. What you need to bringYou learn fast. CAM Assist is a new product doing something new, and it moves. You need to get to the point where you can hold your own with an experienced programmer in weeks rather than months, and then do that again every time the product changes. This is the single thing we care most about. Manufacturing and tooling knowledge. You understand machining, tooling and how a shop actually runs: setups, fixturing, tool libraries, why cycle time is the thing everyone is really talking about. You are familiar with CAM without necessarily having worked as a programmer. Enough to be taken seriously by someone with twenty years on the machines, and enough to know when to bring one of our CAM programmers in. You are a player-coach. You have managed or mentored people while still carrying real delivery yourself, and you prefer it that way. You will have one direct report to start with and more as we grow, but the job does not become less hands-on as it grows. Pace. New customers arrive in lumps and the 30-day clock does not care. You need to be comfortable holding fifteen customers at different stages without dropping one, and deciding quickly which of them needs you today. The instinct to build rather than absorb. Stopping to productise something, instead of doing it manually again, is most of what separates people who are good at this role from people who are merely busy in it. Useful, but not requiredExperience with manufacturing or engineering software, in support, applications engineering or implementation · hands-on time in any CAM system · experience getting customers live on technical software · running or supervising a support queue · writing help content or building out a knowledge base · working alongside product and engineering on customer issues The jobYou own two things: getting every new customer live, and the product support function that looks after them afterwards. This is a hands-on management role, and we mean hands-on. You will be running onboarding calls yourself, in the product, with customers, from your first month and permanently. You will also own product support as an area of the business, including line managing the Product Support Specialist who runs the queue day to day. Roughly 60% of your week is delivering onboarding yourself, 20% is owning support, and 20% is building the systems that mean the hundredth customer gets live faster than the tenth. You are not a process manager reviewing other people's work. If you are looking for a role where you delegate the customer conversations, this is not it. Concretely, you will: Run onboarding personally for new customers, from sales handover through installation and setup to a first real part Own the product support function outright: the queue, the response quality, the escalation path, and the outcome Line manage and develop our Product Support Specialist, and build the team out as we scale Turn recurring friction into playbooks, help content and product requirements, so the same problem stops arriving twice Watch the usage data, spot customers going quiet, and intervene before they stall Manage the customer escalations through support and onboarding into our CAM programming team What you will be measured on The percentage of new customers reaching first accepted toolpath within 30 days The percentage onboarded in one or two touchpoints, which we want going up The percentage of support requests needing CAM programmer time, which we want going down through process / documentation evolution Support responsiveness, and more importantly the fall in repeat contacts as documentation, tooling and the product improved Probably not for you ifYou want to spend your day solving the hardest technical problem in the room. That is a CAM programmer's job here, and it is a good one, but it is not this one. Or if you are looking for a step away from delivery. The management here comes on top of the hands-on work, not instead of it. How we workSmall team, deliberately, and we lean towards building systems rather than adding people. Onboarding and product support sit together as one customer experience function, and you will own it. Two separate queues, the same skill set, and a shared job: making the experience of CAM Assist good enough that fewer customers need to ask in the first place. Most support tickets are experience problems rather than technical ones, so the two sides see the same things from different ends. Fully remote within the US. We are a UK company with a growing US team, and the working week is already built around UK and US overlap, so you will not be the only one on a transatlantic call. Occasional travel for strategic customers, trade shows and team meet-ups. BenefitsStock Options Annual Performance Equity Award 36 days of annual leave including public holidays Leading medical plan Life Insurance 4 weeks paid Sabbatical every 4 years 401k Enhanced primary, secondary and adoption parental pay & leave (maternity/paternity) and more... Equal Opportunities StatementWe are proud to be an equal opportunity employer, valuing individuality and embracing all people. The success of CloudNC is a result of diversity of thought. We recognise this comes from people truly belonging. We encourage different perspectives and skills to collaborate towards our mission - disrupting the manufacturing industry. We celebrate diversity and continually improve our inclusivity efforts. Originally posted on Himalayas

Required Skills & Experience - 5+ years of progressive IT leadership experience. - Experience leading/supervising help desk technicians, desktop support professionals, or similar support teams. - Experience serving as an escalation point for technical support issues. - Strong understanding of ticket management, triage, escalation, documentation, and customer communication. - Ability to collaborate effectively with infrastructure, application development, ERP, security, and other specialized technical teams. - Excellent verbal and written communication skills, including a professional and confident phone presence. - Strong customer-service orientation and the ability to remain composed in a fast-moving environment with frequent interruptions. Nice to Have Skills & Experience - Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; - Experience supporting technology within a manufacturing, distribution, industrial, or multisite business environment. - Familiarity with SYSPRO or another enterprise resource planning platform. - Experience supporting remote employees, including VPN, endpoint, connectivity, and access issues. - Familiarity with IT service management principles, incident management, request management, and service-level reporting. - Experience participating in software implementations, hardware refreshes, or process-improvement initiatives. Job Description Insight Global is seeking an IT Support Manager to support a global manufacturing client that designs and produces water management and drainage solutions. This individual will lead the day-to-day delivery of technology support across the client’s U.S. operations, manage the local help desk function, establish service priorities, and serve as the primary connection between employees, business leaders, and the broader IT organization. This person will oversee four people with a chance to expand the team as needed. The ideal candidate will listen first, build trust, improve communication, and bring structure to the support environment without taking an overly rigid or top-down approach. This person will act as the local quarterback for IT service delivery while collaborating closely with infrastructure, software development, ERP, audiovisual, and global IT resources. Key Responsibilities Help Desk and End-User Support - Lead the daily help desk operation and prioritize incidents, service requests, and technology issues based on urgency and business impact. - Manage, coach, and support two help desk professionals serving separate company locations. - Drive reduction of the existing ticket backlog through effective triage, ownership, escalation, and follow-up practices. - Ensure urgent issues affecting remote employees, VPN access, laptops, desktop software, connectivity, and employee productivity receive timely attention. - Serve as the escalation point for complex or high-priority support issues and provide hands-on assistance when coverage or ticket volume requires it. - Maintain consistent communication with employees regarding request status, next steps, ownership, and expected resolution. Business Partnership and Customer Service - Serve as the primary local technology contact for employees and business leaders. - Rebuild trust in the IT function through responsiveness, transparency, follow-through, and strong customer service. - Listen to business stakeholders, understand operational challenges, and translate needs into clear support priorities or technology requests. - Communicate technical information clearly and professionally to both technical and nontechnical audiences. - Maintain a calm, solutions-oriented approach during outages, escalations, competing priorities, and difficult interactions. - Collaborate with infrastructure, software development, ERP, audiovisual, and global IT resources without assuming direct ownership of every technical discipline. - Build a productive working relationship with the software development and infrastructure functions and coordinate business-requested initiatives with broader IT priorities. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available [here](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf).

NetSuite Support Manager

Arista Networks

United States

Who You'll Work With The NetSuite Support Lead/Manager will be responsible for ensuring the continuous, high-availability, and reliable operation of the NetSuite ERP system across our global enterprise. This role is a hybrid of technical expertise, functional knowledge, and dedicated service management, specifically focusing on leading a global team to provide continuous incident resolution, system monitoring, and Level 2/3 support. You will be the escalation point and the owner of the system's operational health. What You'll Do Global Support & Operations Management Incident Management: Lead the global support team to effectively triage, diagnose, and resolve all critical NetSuite production issues within defined Service Level Agreements (SLAs). Act as the primary escalation point for all incidents. Support Process Ownership: Define, document, and enforce standardized support procedures, communication protocols, and escalation matrices for all NetSuite environments. Monitoring & Proactive Maintenance: Implement and oversee robust monitoring solutions to proactively identify system health issues, integration failures, and performance bottlenecks before they impact end-users. Root Cause Analysis (RCA): Drive rigorous RCA processes for recurring incidents, translating operational failures into actionable permanent fixes, system enhancements, or training improvements. System Stability: Coordinate system maintenance, scheduled downtimes, and deployment activities, ensuring minimal disruption to global operations. Functional & Technical Support Management End-User Support: Manage support requests related to user access, role permissions, custom forms, saved searches, and general functional usage across all core NetSuite modules (O2C, P2P, R2R). Configuration & Administration: Oversee all aspects of NetSuite administration, including user roles, permissions, form customization, custom records, workflows (SuiteFlow), and dashboards. Integration Support: Oversee the monitoring and troubleshooting of data flow and integration failures between NetSuite and integrated satellite systems (e.g., CRM, EDI, payroll). Release Management: Manage the impact of bi-annual NetSuite updates, including testing, communicating changes, and ensuring all customizations remain compatible. Data Management: Ensure data integrity and quality across the NetSuite environment; manage data migrations and periodic data cleansing activities SOX Compliance & Audit Management (Critical) Internal Controls (SOX): Design, implement, document, and monitor IT General Controls (ITGCs) and Application Controls (ITACs) within NetSuite processes to ensure SOX compliance. Segregation of Duties (SoD): Manage and monitor NetSuite roles and permissions to prevent SoD conflicts; implement and document appropriate compensating controls where conflicts cannot be avoided. Audit Support: Serve as the primary contact for internal and external auditors for all NetSuite-related testing. Provide clear documentation, walkthroughs, and evidence related to system controls, change management, and financial data integrity. Change Management: Own and enforce a strict, SOX-compliant change management process for all NetSuite configurations, customizations, and deployments. Remediation: Drive the timely remediation of control deficiencies and findings identified during internal or external audits. BS/BA or higher in Computer Science or Management Information Systems 10+ years’ experience with ERP Mfg. /Supply chain/Finance & Accounting systems. 6+ years of experience in development of workflows with ERP customization platform. Deep functional knowledge of ERP core processes (Manufacturing, Procure to Pay, Order to Cash,Inventory Management, Accounting) Understanding of SOX compliancy requirements in financial systems Experience working in a complex environment with multiple business teams, such as Finance and Manufacturing is a must Strong oral and written communications skills with ability to create clearly defined business requirements documents, technical design documents and system architecture blueprints Compensation Information The new hire base pay for this role has a salary range of $118,000 to $170,000. Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location. Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines. Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges. At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do. Originally posted on Himalayas

Customer Support Manager

Cribl

United States

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Why You’ll Love This Role Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl’s interactions with those solutions and using our knowledge to lift up everyone we may come in contact with. In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration. As An Active Member Of Our Team, You Will… Manage an industry leading team. Manage Customer Support Escalations and be the calm voice of reason amongst the chaos. Review Cases, Metrics, Statistics to ensure departmental success. Mentoring and coaching to drive Engineers to their best success. Participate and be an advocate of Customers and Engineers. Create, maintain, enhance Processes and Procedures. Build your technical knowledge in Cribl products and how to position them. Ensure team success to SLA’s, CSAT and other guiding metrics. This position will require stand-by, on-call, or off-hours duties. If You’ve Got It - We Want It Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers. Strong technical skills to help mentor engineers and help guide customers to a successful solution. Strong written and verbal communication skills. Proven success with encouraging knowledge sharing internally and externally at every opportunity. A deep understanding of goals and helping your team achieve them. A passion to elevate those around you and watch them succeed. A minimum of 3 years’ experience as a leader of a highly technical team. 10 years’ experience in customer facing roles. Understanding of Big data and why data is important to companies. BONUS POINTS Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies Experience with AWS, Azure, GCP, and other cloud platforms The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity. Base Salary Range $116,000—$181,000 USD Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at . Originally posted on Himalayas

Customer Support Manager

Cribl, Inc

Denver, CO

Job Description: B2B SAAS data observability software. Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next. We're one of the fastest-growing private companies and a leading player in a massive, fast-moving market. With a global workforce, we're remote-first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Why You'll Love This Role Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl's interactions with those solutions and using our knowledge to lift up everyone we may come in contact with. In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration. As An Active Member Of Our Team, You Will... Manage an industry leading team. Manage Customer Support Escalations and be the calm voice of reason amongst the chaos. Review Cases, Metrics, Statistics to ensure departmental success. Mentoring and coaching to drive Engineers to their best success. Participate and be an advocate of Customers and Engineers. Create, maintain, enhance Processes and Procedures. Build your technical knowledge in Cribl products and how to position them. Ensure team success to SLA's, CSAT and other guiding metrics. This position will require stand-by, on-call, or off-hours duties. If You've Got It - We Want It Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers. Strong technical skills to help mentor engineers and help guide customers to a successful solution. Strong written and verbal communication skills. Proven success with encouraging knowledge sharing internally and externally at every opportunity. A deep understanding of goals and helping your team achieve them. A passion to elevate those around you and watch them succeed. A minimum of 3 years' experience as a leader of a highly technical team. 10 years' experience in customer facing roles. Understanding of Big data and why data is important to companies. BONUS POINTS Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies Experience with AWS, Azure, GCP, and other cloud platforms LI-KJ1 LI-Remote The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity. Base Salary Range $116,000 - $181,000 USD Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at Please Apply at: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ4Nzg1Ljg3NjBAY3JpYmxjb21wLmFwbGl0cmFrLmNvbQ {rel="noopener noreferrer" target="_blank"} Number of Openings: 1

Community Support Manager

Bellese

United States

Bellese is a mission-driven Digital Services Company committed to pioneering innovative technology solutions in civic healthcare. Our dedication lies in making a meaningful impact on public health outcomes. Driven by service design, we strive to know the “Why” to understand the healthcare journey for patients, caregivers, providers, payers, and policymakers. Our goal is to design and build solutions that reduce confusion, provide clarity, support decision making, and streamline the process so that we and our partners can focus on providing better health outcomes by improving patient care and reducing costs and burden. The Team you will be joining: HQR Our team is charged with maintaining and improving the software at the Centers for Medicare and Medicaid Services (CMS) that supports the Hospital Quality Reporting program. Thousands of hospitals across the country depend on these systems to submit quality measure data that reflects the care beneficiaries receive in their facility. Our teams will continuously strive to modernize these systems, while improving them in ways that reduce provider burden and minimize costs to CMS. We do this through HCD and Service design practices, product thinking, and skilled engineering. At Bellese, we’re relentlessly focused on enabling and empowering providers to focus on improving the quality and safety of patient care. Role Overview The Community Support Manager will lead operational communications and support activities for the Claims team within the HQR contract. This role will provide a point of ownership for partner communications, shared inbox management, ServiceNow support, issue coordination, and other recurring interactions between the Claims team and internal and external stakeholders. The Community Support Manager will work closely with Product, Engineering, program leadership, CMS stakeholders, contractors, and support organizations to ensure inquiries are routed appropriately, issues are tracked through resolution, commitments are communicated clearly, and recurring support needs are incorporated into team planning. Key Responsibilities: Partner and Stakeholder Communications • Support and coordinate routine Claims communications with CMS, contractors, support organizations, and other HQR teams. • Serve as a consistent point of contact for operational questions, requests, deliverables, and follow-up activities. • Coordinate responses across Product, Engineering, and subject matter experts when requests require technical or policy input. • Track partner requests, commitments, decisions, and outstanding actions through completion. • Support communications related to Claims deliverables. Team Inbox Management • Own day-to-day management of Claims shared mailboxes and other centralized communication channels. • Review, categorize, prioritize, and route incoming requests to the appropriate team members. • Establish clear service expectations for acknowledgment, response, escalation, and closure. • Maintain visibility into outstanding requests and follow up with owners when responses or actions are due. • Identify recurring questions and opportunities to reduce inbound support through improved documentation or standardized communications. ServiceNow and Support Operations • Support Claims ServiceNow intake, triage, tracking, and follow-up. • Partner with team leadership to ensure incoming incidents and support requests are reviewed, categorized, assigned, and prioritized appropriately. • Work with Product and Engineering to distinguish support questions from defects, data issues, enhancement requests, and work requiring further investigation. • Track issues through resolution and maintain communication with requestors and stakeholders. • Support escalation of high-impact issues and ensure leadership has timely visibility into emerging risks. • Monitor ServiceNow trends and provide reporting on intake volume, aging, resolution status, recurring issues, and areas requiring additional attention. Operational Coordination • Maintain a consolidated view of Claims partner requests, support activities, communications, and open operational actions. • Coordinate handoffs between Claims and other HQR teams while identifying opportunities to simplify or eliminate unnecessary handoffs. • Support recurring Claims operational meetings by preparing status information, documenting decisions, and tracking follow-up actions. • Partner with Product leadership to ensure significant support trends and stakeholder feedback inform backlog prioritization and planning. • Coordinate operational activities associated with recurring deliverables, reporting cycles, and external dependencies. Knowledge Management and Process Improvement • Develop and maintain templates, standard responses, contact information, operating procedures, escalation paths, and partner communication documentation. • Maintain documentation for recurring Claims support processes and ensure information remains current. • Identify recurring manual processes, communication gaps, and unclear ownership and recommend improvements. • Help establish measurable service standards for Claims support activities. • Support knowledge transfer and continuity when responsibilities or team members change. Required Qualifications • Experience managing customer, stakeholder, partner, community, or operational support functions in a complex organization. • Demonstrated experience coordinating requests across multiple teams and stakeholders. • Strong written and verbal communication skills, including the ability to translate complex issues into clear status updates and action items. • Experience managing shared inboxes, ticketing systems, service desks, or comparable request-management workflows. • Strong organizational skills with demonstrated ability to manage multiple concurrent requests, deadlines, and dependencies. • Experience establishing processes, tracking work through completion, and identifying opportunities for operational improvement. • Ability to work effectively with Product, Engineering, operations, and leadership stakeholders. Preferred Qualifications • Experience with ServiceNow, Jira, Confluence, or similar workflow and knowledge-management platforms. • Experience supporting government programs, healthcare technology, data reporting, or regulated environments. • Experience working with CMS, federal contractors, healthcare quality programs, or Claims-based reporting. • Familiarity with Agile product and engineering teams. • Experience developing operational metrics, dashboards, or support reporting. Security Clearance Requirements US Citizenship or Green Card only - we do not offer Sponsorship US Residency for at least the past 3 years Able to meet the requirements to hold a position of Public Trust, including successful completion of a US Government background investigation Disclaimer: Medical or recreational marijuana use is considered illegal at the federal level, regardless of state laws allowing such, and may affect your ability to obtain Public Trust. See article Work that matters, with perks that deliver. Discover how Bellese Technologies invests in you through a benefits suite that makes every day better Remote First, Remote Only Culture Four weeks paid time off yearly (prorated based on start date for the first year) 10 paid floatingcompany holidays Flexible schedule Work from home setup including a Macbook Collaborative, learning environment Medical, dental, and company-paid vision insurance Optional HSA account with some medical plans and a company contribution Company paid basic life and AD&D insurance coverages Company paid short and long term life insurance Optional critical illness and accident insurance 401K plan with 3% safe harbor contribution Wellness resources and virtual care Perks Plus employee discounts You will like it here if You foster a collaborative ethos, driven by the mission to deliver exceptional customer service to clients. You are passionate about Healthcare and changing the healthcare landscape. You’re an out of the box thinker, always striving to know the “why” when it comes to building solutions. You excel in a team-oriented, remote-first environment characterized by mutual respect and open communication. Your adaptability and ability to navigate challenges ensure your success in any situation. Originally posted on Himalayas

Technical Support Manager

Teal Communications, Inc.

United States

About Teal Teal Communications, Inc. (“Teal”) is a high-growth technology company that builds cloud-native network software to connect Physical AI & IoT devices to data networks globally. Teal has been recognized by Inc. 5000 and Deloitte's Fast 500 as one of the fastest growing private companies in the United States (#1 in Seattle-Metro and #9 Software Company in the United States). We are looking for a technical, customer-obsessed, and commercially aware Technical Support Manager to lead our 24/7 global support operations. This is a critical, high-visibility role focused on ensuring our B2B customers -innovators in EV charging, autonomous drones, smart metering, and other IoT verticals receive world-class technical support. You will be responsible for managing our offshore support team, optimizing all support processes, and acting as the escalation point for complex connectivity and provisioning issues. The ideal candidate is a process-driven leader with a deep technical understanding of the mobile and IoT ecosystem, specifically GSMA standards for M2M (SGP.02) and the new IoT specification (SGP.32). Key Responsibilities Team Leadership & Management: Lead, mentor, and manage our 24/7 offshore technical support team (Level 1 & Team Lead). Foster a customer-centric and high-performance culture within the distributed team. Process Oversight & Optimization: Design, document, and continuously improve all support processes, including ticketing (FreshDesk), knowledge base (Atlassian Confluence), and escalation procedures. Create and maintain technical documentation and playbooks for common and emerging issues. Technical Escalation Management: Act as the primary technical escalation point for critical customer incidents, platform outages, and complex connectivity scenarios. Triage, investigate, and own high-priority issues from start to finish, coordinating with internal Engineering, Product, and Carrier Relations teams. Diagnose complex issues related to eSIM provisioning, SM-SR/SM-DP/EIM interactions, platform APIs, and MNO core network behavior. Customer & Stakeholder Advocacy: Communicate clearly and effectively with high-value B2B customers during critical incidents. Analyze support ticket trends to provide actionable feedback to the Product and Engineering teams, helping to improve product reliability and functionality. Required Skills & Experience 5+ years in technical support for a telecom, MVNO, or IoT/M2M SaaS company. 2+ years in a management or team lead role, with direct experience managing remote or offshore technical teams in a 24/7 environment. Deep Domain Knowledge: Strong understanding of the mobile/cellular ecosystem (MNOs, MVNOs, 3GPP). Experience in eSIM architecture and GSMA standards, including the technical differences and support challenges of SGP.02 (M2M) and SGP.32 (IoT) specifications. Familiarity with IoT connectivity platforms (CMPs) and M2M/IoT device behavior. Proven B2B Support: Experience supporting B2B hardware manufacturers or IoT solution providers. Process Expert: A systems-thinker with a proven track record of building and scaling support operations (ITIL or similar process-framework experience is a plus). Crisis Management: Exceptional problem-solving skills and a calm, composed demeanor during high-pressure situations. Preferred Qualifications Experience with IoT protocols (MQTT, CoAP, LwM2M). Hands-on experience with API-based support and troubleshooting. Direct experience working with customers in the EV, telematics, or drone industries. Originally posted on Himalayas

Service Support Manager

Bio-Techne

San Jose, CA

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Pay Range: $71,200.00 - $117,100.00 Position Summary: The Service Support Manager serves as a technical authority, subject matter expert, and Field Service representative for an assigned subset of product lines, working as part of a team of Service Support Managers supporting the broader portfolio. The role owns complex technical escalations and provides technical leadership across the product lifecycle, from new product introduction and service readiness through ongoing field support and continuous improvement. The Service Support Manager connects global Field Service teams with Engineering, Product Management, Operations, Quality, Technical Support, and other internal partners to resolve technical issues, translate field needs into action, and maintain the technical service capability and institutional knowledge required to sustainably support assigned product lines globally. This includes ensuring engineers have the technical knowledge, documentation, training, tools, procedures, and support strategies required to effectively support assigned products worldwide. Key Responsibilities: Own technical support and escalations for assigned product lines, supporting field investigations, root cause identification, and timely resolution of complex or urgent issues. Represent Field Service in new product introductions, product changes, and ongoing product development to ensure serviceability, field readiness, and continuity of support. Develop and maintain standardized service documentation, technical resources, training, and certification programs in partnership with field specialists and instructional design, including supporting controlled quality documentation as required . Support global Field Service regions by connecting regional needs with internal teams, driving technical and operational issues toward resolution, and communicating relevant product and production changes back to the field. Monitor field performance, complaints, escalations, and recurring technical issues, representing the voice of the customer and Field Service to drive product, process, documentation, and training improvements. Partner cross-functionally with Engineering, Product Management, Operations, Quality, Technical Support, and Field Service to identify serviceability gaps, incorporate field requirements, and drive issues through resolution across the product lifecycle. Who We Are Looking For: Bachelor’s degree in Engineering , Bioengineering, Biological Sciences, Biotechnology, or a related field with a minimum of 2 years of relevant experience, or equivalent education and experience with a minimum of 5 years of relevant experience in a Life Science, Medical Device, or cGMP environment. Customer service or customer-facing experience is strongly preferred. Demonstrated technical depth in troubleshooting complex instrument systems, including the ability to independently analyze field symptoms and data, isolate likely failure mechanisms, develop or evaluate diagnostic approaches, and drive issues to root cause and resolution. Knowledge of ProteinSimple instrumentation, service workflows, and field support practices is highly desirable. Working knowledge of CRM databases and Microsoft Office applications, with the ability to quickly apply new tools to technical communication, documentation, data analysis, and customer support. Strong verbal and written communication skills, with the ability to translate complex technical information into clear direction for field teams and cross-functional partners. Ability to establish effective interpersonal and cross-functional relationships, solicit key information, influence outcomes, and coordinate work across global teams and regional organizations. Strong problem-solving and critical-thinking skills, including the ability to evaluate alternative courses of action, balance urgent field needs with longer-term service readiness, and operate effectively in ambiguous technical situations. Why Join Bio-Techne: We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield. We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA. We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more. We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging. We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave. We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table. Bio-Techne is an E-Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property. This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact hr@bio-techne.com for assistance. Life sciences tools company (Nasdaq: TECH) making reagents, instruments, and diagnostics for research and clinical labs; brands include R&D Systems, Novus, and ProteinSimple. Headquartered in Minneapolis, MN. bio-techne.com

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer Growcer builds the infrastructure for food sovereignty. We provide communities, Indigenous nations, schools, hospitals, and institutions across North America with the tools, training, and support to grow food locally, 365 days a year. We don't just sell container farms; we help communities go from dependence to self-reliance, one harvest at a time. Growcer is looking for a driven individual with a self-starter attitude as the company enters the next phase of rapid growth and scales across North America. Effective Growcer employees are tenacious, enjoy working in a fast-paced environment, and are comfortable working on big-picture challenges with lots of autonomy. If you want your work to be visible, your impact to be direct, and your mission to be one you'd be proud to explain at a dinner party, you'll feel right at home. About the Role As a Horticulture Support Manager, you are a vital piece to the Growcer organization leading the hands-on installation and on-going technical support for new and current farms. You'll help train customers in how to best run their farms and support them in trouble shooting, work to create training and other internal materials as well as contribute with ideas to improve the overall quality of the farms. This is a remote position based in the United States. East Coast candidates are strongly preferred, ideally based in Massachusetts; at minimum, candidates must be able to work Eastern Time hours. Proximity to a major airport is required. This position involves a significant amount of autonomy, a self-starter attitude and excitement to "grow" with the company would be ideal. As part of the first line of service that interacts with customers on a daily basis, you have one of the most important customer-facing roles in the organization – you must exemplify Growcer's values in every customer interaction. As an ideal candidate you'll bring strong mechanical aptitude and hands-on problem-solving ability. This role is more engineering than horticulture: someone who understands how systems work, can diagnose why something broke, and knows how to fix it will thrive here. Tinkerers who understand the "how" and "why" behind equipment do especially well. Experience in a greenhouse or other Controlled Environment Agriculture (CEA) setting is an asset, but most of the horticulture side can be learned on the job by following established SOPs. What matters most is a mechanical brain, excellent communication and customer service skills, a coaching mentality, and a passion for providing exceptional service to help farmers and growers succeed. Knowledge and respect for learning and working with our Indigenous and Native partners is highly valued. Responsibilities Install new Growcer farms as well as liaising with and training new customers on how to effectively operate their farm(s) Comply with, and train customers on the safe operation of: tools and equipment; cleaning techniques; and appropriate personal protective equipment used to maintain personal safety and integrity of the facilities Be involved in troubleshooting of equipment malfunctions, general system maintenance, and installation of new equipment Travel nationally and potentially internationally to assist with the installation of company equipment and training of new customers Visit existing customer farms across North America to complete project audits, re-train customers on Best Management Practices (BMPs), and sharing these findings to the Growcer team at Ottawa HQ Maintain knowledge of tasks and procedures associated with multiple types of hydroponic growing techniques (e.g. liquid, soilless, or aeroponic culture) and related technologies (e.g. water quality sensor calibration and troubleshooting) Data collection work (e.g. seeding, transplanting, pruning, harvesting etc.) for experiments When not on-site with customers role includes: providing virtual support, liaising with 3rd party contractors, updating/creating process documents and other related administrative work Monitor the processes that triage our incoming customer requests, including for both common and unique technical challenges, ensuring appropriate escalation paths are followed and that the system is working efficiently and effectively Accountable for establishing and implementing unique troubleshooting solutions, both internally and as advised from the Product and R&D departments Responsible for maintaining high customer farm uptime and minimizing the instances of recurring customer technical challenges, flagging any issues of concern to the Product / Engineering team Responsible for developing systems, processes and tools to help structure the department and its interaction with other departments including providing feedback loops of customer issues and successes to the R&D and Product teams Required Skills & Competencies Strong mechanical aptitude with a hands-on, problem-solving mindset. You're the kind of person who takes things apart to understand how they work and puts them back together better Able to perform basic plumbing, electrical, and cosmetic repairs on farm units in the field Strong troubleshooting ability: can systematically diagnose equipment issues, identify root causes, and implement lasting fixes Familiarity with troubleshooting the operation of small equipment, controlled environment agriculture control systems (e.g. Argus, Priva, Growlink, etc), and installation of irrigation and lighting systems Safe use and care of common power tools, hardware and related equipment Excellent communication skills, written and interpersonal Enjoys teaching and learning from our customers Proven ability to manage several tasks and projects at once in a fast-pace, deadline-driven environment Exceptional attention to detail with a strong focus on quality control Ability to work independently and manage own priorities; self-starter attitude Comfortable working with common software such as google docs, spreadsheets and Dropbox and Gmail Indigenous and Native candidates and those with experience working with Indigenous and Native communities are highly valued for this position Must be able to legally work in the United States and able to travel nationally and internationally Education Requirements: College or University degree in a mechanical, engineering, technical trades, or related field. A horticulture background is an asset but not required. Experience Requirements: 5+ years' hands-on experience in a technical, mechanical, or field service role, or the equivalent time in related work experience. Candidates with a blend of mechanical skills and growing experience are ideal, but strong technical and troubleshooting ability takes priority. Training/Certification Requirements: Solid technical understanding of basic tools, climate control systems, and monitoring equipment. Experience with HVAC, plumbing, electrical, or similar trades is highly valued. Growing experience as a head grower or assistant and familiarity with integrated pest management programs is an asset. Travel Requirements: 40-50% travel, expect to be on customer sites for on average 1-2 times per month for 5-7 days, especially in peak summer season. Physical Requirements: Physically able to lift 50 pounds and occasionally lift items weighing more than 50 pounds with assistance Languages: English required. Driver's License Required: Yes, role includes driving to sites, some of which are remote. After Hours Requirements: Infrequently, after-hours support may be required by customers for emergency issues Compensation & Benefits Pay Range: $65,000-$75,000 annually, depending on location, qualifications, and experience. Application Deadline: This posting will remain open on a rolling basis until the position is filled. Equal Employment Opportunity Growcer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Growcer will provide reasonable accommodations to qualified individuals with disabilities throughout the recruitment and employment process. Originally posted on Himalayas

Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. Duties This position serves as a Supervisory Legal Administrative Specialist (Litigation Support Manager) responsible for providing management and oversight to the Litigation Support Unit of the United States Attorney's Office for the Northern District of Georgia. Typical work assignments include: Supervising the Litigation Support Unit and setting goals and priorities. Performing advanced and complex litigation support systems testing and implementation. Providing and directing litigation support services by managing and analyzing case materials in support of trial teams. Developing policies and procedures for adherence by attorneys and support staff. Fulfilling mission requirements and coordinating district efforts in litigation support. Processing complex and voluminous electronically stored information and preparing it for review or production by the litigation team. Evaluating electronic files and developing a plan for their handling and management. Utilizing software applications to extract or download electronic case materials from storage devices or transfer sites. Performing quality control on electronic discovery productions and diagnosing and resolving identified issues. Responsibilities will increase and assignments will become more complex as your training and experience progress. How you will be evaluated Your complete application package (resume/supporting documentation, online questionnaire, and USA Hire Competency Based Assessment) will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. You will be rated on the following Competencies (see The OPM Website for definitions): To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13674740 **Department:** Information Technology **Location:** Wichita Headquarters **Definition and Examples of Work** - Provide day-to-day leadership, direction, and support to Business Systems Analyst, Technology Project Manager, Quality Assurance Specialist, Data and Reporting Analyst, Senior Data and Reporting Analyst personnel. - Serve as the primary escalation point for personnel matters, operational issues, delivery concerns, and customer or stakeholder needs; ensure timely and effective resolution. - Oversee analysis, design, development, implementation, testing, reporting, analytics, and support activities for assigned business technology solutions. - Ensure requirements are clearly understood, documented, prioritized, and translated into reliable system enhancements, reports, dashboards, and application functionality. - Coordinate software development and business systems workstreams to ensure work meets business objectives, project commitments, and operational needs. - Support alignment with SDLC practices, Agile/Scrum methodologies and modern delivery frameworks. - Use tools such as Jira, Azure DevOps, and similar platforms to support work planning, progress tracking, backlog visibility, and delivery transparency. - Develop, implement, and refine operational processes to improve efficiency, reduce risk, enhance service delivery, and support employee experience. - Monitor KPIs, project health, delivery metrics, and operational trends to identify risks, dependencies, capacity concerns, and improvement opportunities. - Communicate project status, decisions, risks, priorities, releases, maintenance windows, roles, and responsibilities to leadership, peers, stakeholders, and external partners. - Coach, mentor, and support team members to strengthen collaboration, accountability, technical capability, problem solving, and professional growth. - Support comprehensive testing, quality checks, troubleshooting, and system validation to help ensure performance, reliability, and maintainability. **Latitude and Impact of Position** This position works with independence on complex assignments and is expected to exercise sound judgment in analyzing information, recommending solutions, and coordinating priorities across technical and business areas. Work is performed in collaboration with management and stakeholders, but the employee is expected to lead technical problem solving, identify risks, recommend improvements, and guide reporting standards. Purchase requests and commitments remain subject to supervisory approval. Successful performance directly impacts enterprise reporting accuracy, operational visibility, data-informed decision making, internal systems and processes, customer satisfaction, compliance expectations, and external relationships. **Physical requirements** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to sit (or stand) for long periods of time while visualizing a computer screen (continuous) - Must be able to speak with and hear others (frequent) - Uses hands to touch, handle, feel, grip, grasp, pinch or squeeze (frequent) - Must be able to see up close and identify and distinguish colors and/or shapes (continuous) - Must be able to adjust focus, use peripheral vision (frequently) - Occasionally uses depth perception, and must see at a distance - Must occasionally distinguish between sound tones - Must lift up to 25 pounds occas onally **Other Requirements** - Must be able to maintain confidentiality, exercise sound judgment, and comply with Kansas Turnpike Authority policies, procedures, security requirements, and standards of professional conduct. - May be required to respond to system, operational, or project-related issues outside normal business hours as business needs require. - Must be able to work effectively with internal departments, external vendors, contractors, and other stakeholders in a mission-critical technology environment. *The Kansas Turnpike Authority is an equal and affirmative action employer. We provide all employees and applicants for employment with equal employment opportunities without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, citizenship, immigration status, marital status, military status, any covered veteran status, disability status, genetic information, caregiving responsibilities or any other basis prohibited by law.* *You may also be subject to the following pre-employment requirements: credit check, background check, educational validation, physical, drug and nicotine testing, and driver\'s lice*

Equipment Support Manager

MasTec Industrial

United States

Overview Responsible for leading financial governance and billing integrity across equipment operations. This role is accountable for ensuring accurate cost allocation, improving data reliability, and driving performance against key Equipment Support KPIs that directly impact project cost and execution. Location & Travel Details: This position can be located at any of our office locations: Phoenix, AZ; Clinton, IN; Indianapolis, IN; Centennial, CO; Irving, TX; or Fargo, ND. Based on the experience and skillset of the individual identified, we are open to a remote-based role with ability to travel to our office and field site locations to support events or department activities. Company Overview MasTec Renewables, comprised of Wanzek Construction, IEA Constructors, and White Construction, combines over 20 years of experience in renewable energy construction. Depending on your position and project, you may work for one or more of our companies over your career with us. Join one of the largest construction firms in the country (Engineering News-Record [ENR]: #1 in Power, #17 Top 50 Domestic Heavy Contractors, #20 Transportation Contractor). We embrace diverse perspectives among our employees and across all levels of our business, including our suppliers, community partners, and clients. We have built a multidimensional workforce that brings valuable differences in perspectives, work ethics, and approaches to our organization. By collaborating across departments, we foster innovation and encourage everyone—from interns to executives—to share their ideas and make an impact. Our goal is to create a respectful work environment where all employees feel valued, included, and empowered to become innovative leaders in our industry. The MasTec Renewables market sector is part of the MasTec Clean Energy & Infrastructure (CE&I) business segment. The CE&I segment generates over $4.5 billion in annual revenue, providing construction services across our renewables, industrial, infrastructure, and general building operating groups. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Join one of the largest construction firms in the country (Engineering News-Record [ENR]: #1 in Power, #16 Top 50 Domestic Heavy Contractors, #13 Transportation Contractor). Responsibilities Establish and enforce standards for billing accuracy, accrual precision, and cost-coding compliance against Equipment Support KPIs Provide strategic direction to the Equipment Support team, ensuring consistent execution across all projects and maintaining a high standard of service to field operations Lead initiatives to improve data reliability within the Enterprise Resource Planning system (ERP) Partner cross functional departments or vendors to optimize Equipment processes Oversee the month-end rental accrual process and insurance allocation, ensuring all equipment is accurately captured and allocated properly Own and support equipment utilization and spend reporting Serve as a liaison between cross functional departments Monitor insurance allocation and safety compliance documentation to mitigate financial and operational risks Monitor team volume and reassign tasks dynamically to ensure the department meets weekly and monthly Equipment Support KPIs Own the full lifecycle of the team’s talent, from participating in interviews and hiring to managing the offboarding process Identify individual training needs within the team and drive accountability Manage the annual performance review process and establish clear, measurable goals and feedback Other duties as assigned Qualifications Work Experience and Education Associates degree preferred and/or combination of education and experience Five+ years relevant experience; supervisory experience preferred Knowledge, Skills and Abilities Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward the Company’s Zero Injury principles Advanced proficiency in Excel (lookups, pivots, data cleaning) and the ability to navigate ERP and Telematics platforms at an expert level Deep understanding of project cost-coding, accrual accounting, and the financial lifecycle of equipment utilization High-level of proficiency in ERP systems and a strong understanding of how specialized data integrates with financial platforms Ability to manage a team by delegating effectively while holding the team accountable Strong communication skills with the ability to influence, advocate, and collaborate with stakeholders Work Environment & Physical Requirements When visiting jobsites the work environment involves some exposure to hazards or physical risks, which require following basic safety precautions This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises What's in it for You Financial Wellbeing Compensation $90,000 - $110,000 / year, commensurate with experience Competitive pay with ongoing performance review and merit increase 401(k) with company match & Employee Stock Purchase Plan (ESPP) Flexible spending account (Healthcare & Dependent care) Health & Wellness Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance, Weight Management Drug Discount Discounted National Gym Membership Network Family & Lifestyle Paid Time Off, Paid Holidays, Bereavement Leave Military Leave, including Benefits Continuation Employee Assistance Program Planning for the Unexpected Short and long-term disability, life insurance, and accidental death & dismemberment Voluntary life insurance, accident, critical illness, hospital indemnity coverage Emergency Travel Assistance Program Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact . Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. Service Line WZK-Wanzek Construction, Inc. Originally posted on Himalayas

This is a remote position. Develop and maintain different WHMCS modules and 3rd party integrations, after market add on's, aligning with the business Product Roadmaps Update WHMCS TPL templates and implement coding changes to enhance functionality and user experience Create hooks to connect the WHMCS billing system with external tools, software, and services for seamless integration Take ownership of ensuring data accuracy within WHMCS by collaborating closely with the Billing and IT teams Conduct thorough research to identify and resolve issues, bugs, and data inaccuracies within the billing system Manage data replication and translation processes from the billing system into our data warehouse Assist business analysts in organizing data and developing tools for building comprehensive business reports Pull data from various sources, such as Billing, Ticket, Chat, and Phone systems, into the Web Hosting Data Warehouse using ETL (Extract, Transform, Load) jobs Assume responsibility for the Data Warehouse database, ensuring its integrity and optimizing its performance in PostgreSQL and MySQL Drive Business Intelligence Reporting efforts by extracting relevant data from the data warehouse into BI reporting tools like Zeppelin or others Perform custom coding to extend the functionality of reporting tools using Java and Angular Requirements Strong experience in web hosting services, with hands-on experience in WHMCS administration (a must). Experience maintaining and building WHMCS modules and 3rd party and API integrations. Proficiency in PHP and CSS coding, with a solid understanding of web development principles Familiarity with both front-end and back-end coding languages, development frameworks, as well as WordPress Knowledge of business intelligence concepts and reporting tools is a plus Benefits This is a remote job. You can work from anywhere as long as you adhere to the assigned work time schedules. Note: We use remote/digital time cards and tracking. We offer a competitive compensation package that values you and your unique skill sets. Depending on the region you live in and the amount of hands on and proven experience you have, your compensation will commensurate with that. Career advancement & professional development opportunities to help you reach your full potential. Flexible work arrangements to support work/life balance. In the USA, we offer Health and Medical, 401k contributions, vacation periods and bonus trips to southern destinations based on performance metrics achieved, goals attained and customer satisfaction ratings. Outside of the USA, we offer medical and health assistance where allowable, bonus funds for achievements on performance metrics, goals attained and customer satisfaction ratings. Originally posted on Himalayas

As Global Application Support Manager , you will ensure industry-leading front-line support for a global client base, leading and growing a global team of support experts while creating a service management framework that meets the unique geographical, operational, and service delivery challenges of LayerOne, both internally and externally. It is critical that applicants have financial markets experience and application-level expertise in Order Management, Portfolio Management, Risk Management, Treasury, Operational, and/or Accounting systems. Knowledge of financial markets instruments is also a must. Our platform supports clients trading in Equity, Fixed Income, Interest Rate, Currency, Liquid and Distress Credit, Mortgage, Cyrpto, and other markets. Successful candidates will have working knowledge of multi-asset-class system functionality. What you will be doing: Maintain ultimate responsibility for all our customer support flow, providing white glove service through timely and effective intake, management, and resolution of all customer queries Lead, manage, and expand a team of dedicated support staff located across the globe Develop and execute a strategy to scale and optimize the current support model to accommodate a rapidly growing, diverse client base across several continents Drive change and lead continuous service improvement initiatives to enhance the client experience, utilizing international industry standards and best practices Support, advise, and mentor direct reports as they each establish and drive new levels of performance and client satisfaction Develop and maintain service delivery knowledge base, FAQs, tutorials, help guides, and other educational and training materials provided to end users Collaborate with senior leaders and internal departments such as Technology, Product, Implementation, etc to increase visibility and communication as well as the delivery of exceptional solutions for clients Promote a culture of continuous learning and develop a flexible workforce through senior-level agile leadership Stay informed of relevant industry and regulatory changes impacting service management and reflect changes as needed Perform reviews and provide regular feedback to the support team and individuals What you will need: Bachelors Degree in IT, Computer Science, Engineering, or a related technical field 5+ years experience leading technical customer support in a fast moving environment with a global presence, preferably in a Financial Services setting Experience supporting commercial EMS, OMS, PMS, Risk, and/or Accounting systems Customer-first attitude with superb written and verbal communication skills Experience managing a global team with the ability to get “hands on” when required, leading by example Excellent problem solving skills with a strong, proactive solution mindset Capable of setting strategic direction and encouraging others to deliver results to achieve that strategy Strong sense of accountability for the quality and results of the support team You have a continuous improvement approach and encourage and enable an agile way of working to deliver solutions for clients You promote a culture of learning and agile operating model Adept at managing multiple projects/initiatives (strong attention to detail and the ability to handle several tasks simultaneously) Results oriented and innovation minded Effective interpersonal and communication skills with an ability to switch seamlessly from strategic thinking to detailed analysis depending on subject and audience An influencer and motivator Appreciation of cultural differences globally Originally posted on Himalayas