Customer Success Manager Jobs

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Customer Success Manager / Enterprise Customer Success Manager

Radar

New York, NY

Radar Jobs Customer Success Manager / Enterprise Customer Success Manager Radar Customer Success Manager / Enterprise Customer Success Manager Job Posted 6 Days Ago Posted 6 Days Ago New York, NY, USA In-Office 130K-160K Annually Junior Mobile • Software The #1 geolocation platform The Role Manage the full customer lifecycle for Fortune 500 and high-growth startup accounts, including onboarding, implementation, adoption, retention, renewals, and expansion. Build trusted relationships with technical and executive stakeholders, identify growth opportunities, mitigate account risks, simplify technical concepts, and communicate customer feedback to Product and Engineering. The role is based in Radar’s NYC headquarters Monday through Thursday, with remote work available Fridays. Summary Generated by Built In About Radar Radar is the global leader in geolocation, with geofencing SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams. Why is Radar the best place to work? We're trusted by some of the world's best companies, from high-growth startups to the Fortune 500. We operate at incredible scale, processing over 1 billion API calls per day from hundreds of millions of devices. We've raised $85.5M from world-class investors, including Accel and Insight Partners. We have a high-performance culture with ambitious, entrepreneurial teammates in every role. We recently moved into a new office in Flatiron, Manhattan. We were named a top 10 best place to work in NYC by Crain's. About the role We’re hiring a Customer Success Manager / Enterprise Customer Success Manager to manage our growing Fortune 500 and high-growth startup customer base, driving growth and retention across those relationships. You’ll own the customer lifecycle end-to-end, from implementation and value realization through renewals and expansion, with lots of autonomy to identify opportunities, solve problems, and drive outcomes across your book of business. You’ll be a trusted partner to customers, helping them uncover new ways to use Radar and drive more value from the platform. You’ll report to our VP of Customer Success and be based in our Flatiron (NYC) headquarters. We work from the office Monday through Thursday, with flexibility to work remotely on Fridays. What you'll do Own onboarding and implementation for new customers, helping them get to value quickly. Drive adoption, retention, and expansion by building strong customer relationships by building strong relationships and delivering maximum value with our product offering Creatively identify new growth opportunities, manage the execution, and help customers turn them into results. Stay ahead of risk across your book of business, proactively spotting issues, proposing solutions, and keeping customers moving forward. Be the voice of the customer internally, bringing clear feedback and insights into CS, Product, and Engineering to help shape what we build next. Who you are 1+ years of SaaS customer success experience, ideally in a high-growth environment Strong at identifying customer objectives and coordinating internal and external resources to achieve target outcomes. A clear, confident communicator who can build trusted relationships with both technical teams and executive stakeholders Able to make complex technical concepts simple, relevant, and valuable to the customer Highly organized and reliable across multiple accounts, projects, deadlines, and priorities Goal-oriented and proactive, with a strong bias toward action and results Curious, collaborative, resilient, and excited to operate in a fast-moving CS team Nice to have Experience owning commercial discussions (i.e., renewals and expansions) Who you’ll work with Lily Zalla , VP of Customer Success Carly Pietrobono , Chief Customer Officer Kate Stolzer , Director of Customer Success Our Sales and Solution Engineering teams Our Engineering and Product teams What we offer Competitive salary Meaningful stock options in a fast-growing company 401(k) plan with 4% match New HQ in Flatiron, NYC Top-notch equipment Catered lunches Unlimited PTO Health, dental, and vision insurance with 100% coverage for employees 12 weeks of paid parental leave Commuter and fitness benefits We'll share full details of our benefits package at the offer stage. Benefits may vary by location. Radar is an equal opportunity employer and does not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. Read Full Description Skills Required 1+ years of SaaS customer success experience Ability to identify customer objectives and coordinate internal and external resources to achieve outcomes Strong communication skills and ability to build trusted relationships with technical teams and executive stakeholders Ability to explain complex technical concepts in a simple, relevant, and valuable way Highly organized and reliable across multiple accounts, projects, deadlines, and priorities Goal-oriented, proactive, collaborative, curious, and resilient Experience owning commercial discussions, including renewals and expansions What the Team is Saying Lily Director of Customer Success I love working at Radar because I get to collaborate with incredibly talented people every day who love what they do, and it shows in the work that we do every day. Lily Director of Customer Success I love working at Radar because I get to collaborate with incredibly talented people every day who love what they do, and it shows in the work that we do every day. Miguel Lead IT Administrator The best part about working at Radar, is the people who work here, without a doubt. I am consistently amazed by all the great work that everyone puts out, which only motivates me to do my best work. Jake Senior Enterprise Account Executive Radar gives me all the tools I need to succeed in my career, and surrounds me with amazing people that make it all possible! Holly Senior Recruiter I'm grateful that I get to work side by side with some of the kindest, most talented, and supportive people. The career growth opportunities are limitless, benefits are top tier, and I love that we put our people and customers first. Sienna Director of People I love and respect our high-performance culture. You’re working with some of the most brilliant folks in the tech industry who come to Radar to do the best and most challenging work of their careers. There’s also very promising career growth at Radar with the ability to carve out your career path and climb the professional ladder. Sydney Senior Technology Partner Manager Radar and the people here have been instrumental in my career development. Spanning multiple teams and promotions, my managers have encouraged full ownership over each new role and helped me take actionable steps toward my next. As we grow rapidly, I'm constantly learning & taking on new projects that give me access to stakeholders at every level. Gianie VP of Sales and Solutions Engineering A typical day involves prepping for and supporting prospective customer or partner calls, which we do in close collaboration with our all-star sales and BD teams. The goal is to ensure that prospects walk away with a clear understanding of how Radar can help build location-based experiences that delight end users, and help customers' business goals Nick CEO Radar's vision is location infrastructure for every product and service. We want to power the next generation of location-based experiences, from curbside pickup to delivery to contactless payments, across industries including restaurants, retail, travel, logistics, gaming, and more. Radar Compensation & Benefits Highlights Healthcare Strength — Employer-paid premiums for medical, dental, and vision are listed at 100% for employees, a level described as uncommon and materially valuable. This substantially reduces out-of-pocket costs. Retirement Support — A 401(k) plan with a 100% match up to 4% of compensation is provided. This offers solid long-term savings support for employees. Leave & Time Off Breadth — An unlimited PTO policy is paired with explicit guidance to take roughly 3–4 weeks, alongside flexible sick time. This indicates an intent to promote meaningful time away from work. Learn more about Radar's Compensation & Benefits → Radar Insights What's It Like to Work at Radar? Radar Culture & Values Radar Career Growth & Development What's the Work-Life Balance Like at Radar? Radar Leadership & Management Radar Company Growth, Stability & Outlook View all jobs at Radar View Radar Profile Report Job Am I A Good Fit? beta Get Personalized Job Insights. Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align. Upload Resume Upload Resume Success! Refresh the page to see how your skills align with this role. The Company HQ: New York, NY 64 Employees Year Founded: 2016 What We Do Radar is the world's first Location OS: next-gen geofencing and maps infrastructure for developers and AI-enabled solutions for marketing, fraud, and operations teams, all in a single platform. Hundreds of enterprises, including DICK'S Sporting Goods, T-Mobile, Inspire Brands, and bet365, use Radar to engage their customers, protect their business, and optimize their operations across hundreds of millions of devices worldwide. Founded in 2016, Radar is headquartered in New York, NY. Radar has raised $85.5M from leading venture capital firms including Accel and Insight Partners. Why Work With Us We're a talented team with a high-performance culture. Come help us build the future of location. Gallery Radar Offices Learn More OnSite Workspace Employees work from our New York office Monday-Thursday with the opportunity to WFH on Fridays. Typical time on-site: None HQ New York, NY We're headquartered in the heart of Flatiron, Manhattan. Similar Jobs Radar Commercial Account Executive Mobile • Software In-Office New York, NY, USA 64 Employees 140K-200K Annually Radar Engineering Manager Mobile • Software In-Office or Remote New York, NY, USA 64 Employees Radar Operations Manager Mobile • Software In-Office New York, NY, USA 64 Employees 100K-130K Annually Radar Product Manager Mobile • Software In-Office New York, NY, USA 64 Employees 200K-300K Annually View all jobs at Radar View Radar Profile Report Job Continue Not Eligible Save You are not eligible to apply because your location does not meet the criteria for this role. Not Eligible Save Apply Instructions Send resume to Sign up now Access later Create Free Account Already have an account? 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On-siteContract$1.3L – $1.6LRecentlyApply

Customer Success Manager

United States

Compliance, Governance and/or Banking-as-a-Service (BaaS) experience required. About Themis Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move faster with confidence. Our customers operate in highly regulated environments where strong governance, risk management, and compliance practices are critical. We partner closely with financial institutions and fintechs to help them build scalable, effective oversight programs, strengthen third-party oversight, and navigate an increasingly complex regulatory landscape. At Themis, we believe great customer experiences are built through partnership, expertise, ownership, and execution. We’re looking for team members who are excited to solve meaningful problems, build trusted relationships, and help shape the future of governance, risk, and compliance. About the Role We’re looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role combines the strategic advisory nature of a consultant with the operational rigor and customer ownership of a high-performing Customer Success Manager. You will serve as a trusted advisor to banks, credit unions, and fintechs while managing a portfolio of customer relationships, driving adoption, supporting renewals, identifying growth opportunities, and ensuring customers achieve meaningful business outcomes. The ideal candidate combines deep Compliance / Banking-as-a-Service (BaaS) knowledge with strong customer success discipline. They are equally comfortable leading executive-level strategic conversations, managing customer implementations, driving renewals, supporting prospect evaluations, and maintaining operational excellence across a portfolio of accounts. This role sits at the intersection of Customer Success, Product, Sales, and Operations, making it ideal for someone who enjoys solving problems, building relationships, and contributing across multiple areas of the business. While we are primarily hiring for a Customer Success Manager, we are open to tailoring the scope and level of the role for exceptional candidates with deep BaaS expertise and strategic leadership experience. What You’ll Do Customer Success & Account Management Own a portfolio of customer relationships and serve as the primary point of contact throughout the customer lifecycle Develop and execute customer success plans aligned to customer goals and business outcomes Drive customer adoption, engagement, and long-term value realization Monitor customer health and identify risks and opportunities proactively Lead renewal planning, retention efforts, and customer growth initiatives across assigned accounts Identify opportunities for expansion, deeper platform adoption, and increased customer value Maintain accurate customer records, action items, success plans, and account documentation Coordinate cross-functional efforts to ensure customer commitments are delivered successfully Strategic Customer Partnership Build trusted relationships with stakeholders across compliance, risk, operations, vendor management, product, and executive leadership teams Act as a strategic advisor, helping customers develop and mature governance, risk, compliance, and fintech oversight programs Lead customer meetings, business reviews, onboarding sessions, and strategic planning discussions Help customers identify operational efficiencies and industry best practices Develop a deep understanding of customer objectives and align Themis solutions to their goals Serve as a credible thought partner within the BaaS ecosystem Customer Onboarding & Implementation Guide customers through onboarding and implementation activities Partner with customers to establish goals, success metrics, and implementation plans Deliver customer training and enablement programs Ensure smooth transitions from implementation to ongoing customer success management Help customers operationalize best practices within Themis Product Partnership & Voice of the Customer Gather customer feedback and communicate insights to Product and Leadership Identify recurring themes, enhancement requests, and adoption barriers Partner with Product to validate new features and customer workflows Support customer communication and enablement around new releases Advocate for customer needs across the organization Contribute industry expertise and customer insights to help shape product strategy Sales Partnership Partner with Sales throughout the customer lifecycle Support prospect evaluations and proof-of-concept engagements Provision and manage sandbox environments for prospects and customers Participate in prospect and customer conversations as a subject matter expert Ensure smooth handoffs between Sales and Customer Success Help articulate customer use cases, industry best practices, and product value Assist with responses to prospect questions related to governance, compliance, risk management, and BaaS oversight Operational Excellence Create and maintain customer-facing and internal documentation Develop and improve playbooks, processes, and operational workflows Maintain accurate customer reporting and data Identify opportunities to improve scalability through automation, AI, and process improvements Contribute to cross-functional initiatives and special projects as the company grows Required Qualifications Financial Services Governance experience required plus familiarity with BaaS. BaaS experience is highly preferred Experience working for a bank, sponsor bank, fintech, compliance organization, risk organization, or related BaaS provider Experience managing customer, partner, or stakeholder relationships in a strategic, consultative, or advisory capacity Demonstrated ability to manage multiple customer relationships and/or complex projects simultaneously Experience driving customer retention, renewals, adoption, account growth, or long-term customer success and/or complex projects and project management Strong understanding of fintech oversight, third-party risk management, compliance operations, governance frameworks, or related disciplines Ability to engage confidently with compliance, risk, operations, product, and executive stakeholders Ability to serve as a strategic advisor and trusted partner to customers Strong organizational, project management, and follow-through skills Ability to balance strategic conversations with day-to-day execution Excellent written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Preferred Qualifications Experience working directly with sponsor bank programs and fintech oversight activities Experience supporting banks, credit unions, or fintechs in regulated environments Experience with governance, risk, and compliance platforms Experience supporting implementations, onboarding programs, or customer success initiatives Familiarity with AI tools, automation platforms, and modern SaaS technologies Experience working in a startup or high-growth company Experience building or improving customer-facing processes and operational workflows What Makes Someone Successful in This Role Hunger & Ownership We act like owners. We take initiative, spot gaps, and drive results for both our customers and the company. Radical Accountability We own outcomes without blame or excuses. We communicate early, learn from mistakes, and stay focused on solutions. Problem Solver Mentality We are builders, not blockers. We bring recommendations, options, and next steps, not just problems. Mission & Customer Focus Our customers trust us with critical compliance work. We take that seriously, advocate for their needs, and look for ways to deliver real value. Low Ego, High Impact We care more about solving problems than getting credit. We stay collaborative, coachable, and ready to jump in wherever needed. Adaptability & Resilience We stay flexible and steady through change. When priorities shift or challenges come up, we keep moving forward. Curiosity & Continuous Learning We are excited to learn. We dig into how the product works, investigate issues, use AI and automation thoughtfully, and keep growing into trusted experts. Why Join Themis? At Themis, you’ll have the opportunity to shape how banks and fintechs manage governance, risk, and compliance in an increasingly complex environment. You’ll work directly with customers, influence product direction, collaborate across the organization, and play a meaningful role in helping scale a fast-growing company. We’re looking for people who are excited to take ownership, solve meaningful problems, build trusted partnerships, and create exceptional customer experiences. If you’re passionate about helping banks and fintechs succeed, thrive in a fast-paced environment, and enjoy working at the intersection of customer success, compliance, technology, and operations, we’d love to hear from you. Originally posted on Himalayas

On-siteFull-time4d agoApply

Customer Success Manager

CyberSheath

United States

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident, ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no-one is looking’ are the types of candidates who strive in our culture. Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. About the Role CyberSheath, a fast-growing, 2x private equity-backed cybersecurity company, is seeking a Customer Success Manager (CSM) who can own outcomes—not tasks—and serve as the single point of accountability for their customers’ success. This is a high-ownership, customer-facing role for someone who can think like a general manager of their accounts and drive results through internal execution, not by passing problems down the line. CSMs at CyberSheath are the single point of accountability—customers don’t need to understand our org chart because their CSM handles everything. This includes onboarding, managing the execution of compliance and technical projects, coordinating internal teams, escalating risks with solutions, and creating long-term customer satisfaction. The ideal candidate has strong business acumen, an understanding of the intersection between compliance, cybersecurity, and IT, and a relentless focus on execution, retention, and upsell opportunity identiﬁcation. You will not succeed in this role by reacting to emails and attending meetings all day. This role requires structured thinking, disciplined work habits, and true customer ownership Key Responsibilities Customer Ownership – Act as the single point of accountability for a portfolio of managed service customers. Own the relationship, retention, and the customer’s experience Execution Coordination – Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects— ensuring technicians and internal teams stay on task, on time, and a CSM is not a technical subject matter expert, more like a conductor of the orchestra than an instrument player. Project & Process Management – Use existing playbooks to manage project workﬂows, but also reﬁne and scale them as you identify improvements Escalation with Accountability – Identify issues early, propose mitigation paths, and escalate with clarity—not chaos. You are accountable for resolution, not just Strategic Relationship Building – Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account. BusinessReviews&CustomerCommunication– Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes, progress, and risks. Instrumentation & Organization – Use internal dashboards and available data (ticket queues, backlog, VIP activity, escalations) to guide your priorities. If it’s off track, you’re already on it. Retention & Upsell Support – Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals. Internal Team Leadership – Hold internal teams accountable to deadlines and standards. Everyone at CyberSheath is empowered to do what’s required to deliver great service—you included. What Success Looks Like Customers are never confused about who to contact—they rely on you, and you know who to loop in. Projects are completed on time, with zero surprises. Internal teams are responsive and accountable because you hold them to it. You surface issues before they become churn risks. Your accounts renew, expand, and consistently deliver positive feedback. You run your day with data, not noise. You are a trusted, strategic advisor to your customer—not just a project Who You Are Execution-Driven – You don’t pass problems along; you ﬁx them. Organized & Disciplined – You structure your day, know your metrics, and guide internal teams with clarity. Customer-Focused – You know how to speak to business leaders and ensure our services drive real customer value. Accountable – You take full ownership of customer outcomes and internal execution, even when it’s messy. Proactive Communicator – You don’t wait for things to break—you see risk coming and address it early. Process-Oriented but Flexible – You follow the playbook, but you’re always looking for ways to improve and scale it. Why This Role? Own your customer relationships, top to bottom—with the authority to make things happen. Work at the heart of compliance, cybersecurity, and managed IT for mission-critical clients in the defense industrial base. Join a team that values ownership, urgency, and accountability. Get access to a complete set of tools and data—you just need to take initiative and act. Work remotely in a high-performance culture with a team that shares your standards. Be measured on the things that matter: execution, retention, and customer impact. Preferred Qualifications A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred) Deep knowledge and understanding of IT systems and platforms Experience providing end-user technical support Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA Work Environment A virtual work environment CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. Budgeted Pay Range $100,000—$115,000 USD Originally posted on Himalayas

On-siteFull-time$1.0L – $1.1L2d agoApply

Customer Success Manager

Cdit

United States

This is a remote position. The Customer Success Manager (CSM) is the primary point of contact for the most strategic customers of an eClinical SaaS platform, ensuring they maximize the value of the software. The CSM drives customer satisfaction, retention, and growth by providing expert guidance, proactive support, and strategic insights. The role involves building strong relationships with key stakeholders to understand their needs and delivering tailored solutions that align with their clinical trial objectives. The CSM works closely with business development, professional services, product, and support teams to ensure client partnerships run smoothly and deliver high impact. A successful CSM is proactive in new user outreach and relationship development — actively seeking introductions to new client employees, understanding their roles and responsibilities, and identifying the tools and applications they currently use in their work. Core Responsibilities Customer Relationship Management Develop and maintain strong relationships with key stakeholders within assigned accounts. Conduct regular proactive meetings with customers to understand challenges, keep abreast of team and organizational changes, and drive plans and actions that improve adoption and customer value. Develop close, highly credible working relationships with stakeholders and decision-makers, achieving trusted-advisor status based on product expertise and a demonstrated ability to understand and address customer needs and clinical research business operations. Serve as the primary point of contact for all customer-related inquiries and escalations. Support comprehensive training and resources to users, tailored to their specific needs and workflows. Customer Success Strategy Understand the clinical trial objectives and business goals of each key account. Develop and execute customized success plans that drive customer engagement and satisfaction. Monitor customer usage and proactively address any issues or areas for improvement. Product Expertise & Support Gain deep knowledge of the eClinical software platform. Provide expert guidance and best practices to help customers optimize their use of the software. Collaborate with the support team to resolve technical issues and ensure timely responses. Cross-Functional Collaboration Work closely with sales, product, and support teams to address client needs, escalate issues or product feedback, and otherwise advocate for the customer. Communicate customer feedback and insights to the product team for continuous improvement. Identify opportunities for upselling and expansion within key accounts. Reporting & Analysis Track and report on metrics and KPIs, including usage, satisfaction, CSQLs, and renewal rates. Analyze data to identify trends, risks, and opportunities for account growth. Prepare and present reports to internal stakeholders and customers as needed. Manage and track Customer Health, Success Plans, and account touchpoints via CRM and Customer Success tools. Required Qualifications Bachelor's degree in a related field (e.g., Life Sciences, Business, Information Technology) or equivalent experience. 5+ years of experience in customer success, account management, or a related role within the clinical trials or healthcare software industry. Strong understanding of clinical trial operations and regulations. Proven track record of managing and growing strategic accounts. Excellent written and verbal communication skills — comfortable communicating with stakeholders of varied backgrounds and levels of seniority, and adapting style accordingly. Adept at turning qualitative and quantitative data into compelling stories. Experience analyzing data and presenting compelling presentations in Quarterly Business Reviews. Ability to understand complex software and technical concepts. Proficiency with Salesforce and a desire to learn new technologies that support client-partner relationships. Detail-driven project manager with strong planning and implementation skills so nothing falls through the cracks. Able to manage highly complex projects and changing priorities for multiple customers with precision and speed. Strong problem-solving skills and attention to detail. Ability to travel up to 15% to meet with key accounts. Originally posted on Himalayas

On-siteFull-time2w agoApply

Customer Success Manager

SimX, Inc.

United States

Customer Success Manager OUR COMPANY SimX is a fast-growing company bringing virtual and augmented reality to medical simulation training. At the end of 2024, we were acquired by Madison Industries, a partnership that has provided a surge in resources to accelerate our growth and mission. Our professional-grade VR system is the first of its kind, used by physicians, nurses, and paramedics to reduce medical errors. Since our product became generally available, demand has exploded; we are now used by 10 of the nation’s top 15 hospitals, including world-renowned institutions like the Cleveland Clinic, Mayo Clinic, and the University of Pennsylvania. Additionally, our technology is deployed across more than 50 US Military bases. We are looking for a mission-driven leader to help us continue this momentum and save lives through better training. THE JOB The Customer Success Manager owns a portfolio of customers and is responsible for onboarding, retention, expansion, and long-term adoption of SimX’s platform. We are looking for a collaborative and highly engaged Customer Success Manager to drive revenue growth across a set of existing customers while looking for ways to enhance the customer journey post-sale. If you are a strong communicator & negotiator, have an ownership mindset, and enjoy building relationships with your customers, then we invite you to apply. CORE RESPONSIBILITIES Customer Relationship & Success Trusted Partnership: Develop deep, trusted relationships within accounts to serve as a primary point of contact and advisor. Success Planning: Partner with customers to define clear success criteria and conduct regular "Business Reviews" to ensure their goals are being met. Stakeholder Engagement: Work closely with Educational Services to develop account strategies and ensure a seamless experience across the customer journey. Product & Technical Expertise Technical Onboarding: Lead comprehensive virtual and in-person onboarding, training (including VR hardware/software setup), and refresher sessions for new and key clients. Roadmap Alignment: Support and drive customer understanding of the SimX product roadmap, recommending creative ways to maximize product utilization. Cross-Department Collaboration: Work with the customer support and educational services team to provide prompt, thorough support to clients during onboarding, and attend/support critical in-person training events and exercises. Sales & Revenue Strategy Ownership of the Post-Sale Journey: Own, drive, and manage the complete customer journey from onboarding to renewal to ensure high retention and satisfaction. Revenue Growth: Drive retention and expansion within your accounts through strong adoption, value realization, and strategic account planning. Risk Mitigation: Proactively maintain the book of business, identifying and communicating any retention risks to internal resources to develop effective resolution strategies. Commercial Management: Lead multiple customer touchpoints by engaging key stakeholders and managing the commercial aspects of the account. Operations & Reporting Process Improvement: Assist in developing and improving internal processes to make the post-sale team more effective and efficient. Data Integrity: Manage, track, and report all sales and success activities using Salesforce to ensure accurate data for the organization. Usage Tracking: Track monthly usage of customers, identify high-use and low-use customers, and develop strategies in partnership with Educational Services for driving greater platform adoption and utilization. MINIMUM REQUIREMENTS 2 - 4 years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role within SaaS or similar. Strong track record of managing a book of business with retention and/or expansion targets Proficiency in CRM systems (Salesforce or equivalent) as well as office software like Google Workspace or Microsoft Office. Consultative selling experience resulting in growing existing accounts Highly organized, detail-oriented, and able to manage multiple priorities. Effective communication and collaboration skills. Proof of eligibility to work in the United States Permanent residence in the United States Willingness to travel 10-15% for work This is a full-time, remote position. Candidates must live within the United States. In addition, candidates will also be expected to attend major simulation conferences and/or in-person meetings, potentially as frequently as monthly. PREFERRED QUALIFICATIONS Note: these are not required to be a successful applicant, but we'd love it if you have one or two! Please also feel free to let us know if you have skills not listed here that you think would make you a great fit for our company. Professional experience in the healthcare industry (RN, EMT, Paramedic, PA, MD, DO, etc.) Professional experience in military/government (Active Duty, Former Duty, etc) Experience working with a sales team in a remote work environment. Experience with VR hardware and/or software. Degree in business, healthcare administration, or related field. COMPENSATION & BENEFITS Base salary range: $65,000 - $80,000 annually; commensurate with experience, plus $20,000 - $80,000+ commission based on performance. Remote work environment SimX covers 99% of employee premiums and 50% of dependent premiums for medical, dental, and vision 401(k) with employer matching Company laptop, home office credit, and internet reimbursement Unlimited PTO SimX is an equal opportunity employer. Our goal is to have a workforce that represents the full diversity of the health professionals that we aim to train and the patients whose care we want to improve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. SimX is committed to making reasonable accommodations to qualified individuals with disabilities. The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation, including criminal history. Criminal history will not automatically disqualify a candidate. Originally posted on Himalayas

On-siteFull-time$65K – $80K3w agoApply

Customer Success Manager

Omnicell

United States

Why Join Omnicell? At Omnicell, you’ll have the opportunity to make a direct impact on how pharmacies and health systems deliver patient‑centered care. As a Customer Success Manager, you’ll build trusted relationships with large enterprise partners, help them maximize value from EnlivenHealth’s solutions, and influence outcomes that support safer, smarter medication management. You’ll collaborate across Product, Operations, Marketing, IT, and Technical Support while partnering directly with senior pharmacy and retail leaders. If you thrive in a fast‑paced, customer‑driven environment where your expertise shapes stronger patient engagement and business results, this is the role for you. What You’ll Do Purpose: Drive customer value, retention, and growth by serving as a strategic advisor and advocate for your assigned partners. As a Customer Success Manager, you will champion customer outcomes by ensuring optimal adoption of EnlivenHealth solutions, enabling pharmacy partners to improve patient engagement, workflow efficiency, and revenue. Key Responsibilities Drive retention and expansion within assigned enterprise accounts by understanding partner goals and aligning solutions that help them achieve measurable business outcomes. Lead successful rollouts of EnlivenHealth solutions by partnering cross‑functionally with Operations, Product, Marketing, Training, and other internal teams. Build deep, trusted relationships with pharmacy leaders—from store‑level managers to Directors, VPs, and C‑Suite stakeholders—understanding their strategic priorities and organizational needs. Maintain a steady communication cadence, sharing adoption insights, usage trends, customer sentiment, and opportunities for deeper engagement. Identify advocacy opportunities such as testimonials, case studies, and reference participation. Serve as the customer sponsor, coordinating internal support, ensuring timely resolution of issues, and escalating when needed to remove roadblocks. Provide the voice of the customer to influence product enhancements, roadmap discussions, and value messaging. Deliver compelling presentations including Quarterly Business Reviews, annual strategic account reviews, solution demonstrations, and site visits. Partner with Sales, IT, Finance, Support, and cross‑functional teams to clarify requirements, set expectations, negotiate timelines, and drive accountability for customer deliverables. Achieve assigned goals for revenue retention, growth, referenceability, and strategic account planning. Who You Are Minimum Qualifications Associate degree or 3+ years of relevant Omnicell experience. 3+ years in Customer Success, Account Management, Relationship Management, or similar customer‑facing roles. Experience managing large enterprise customers with complex operating environments. Strong communication skills and exceptional organization, attention to detail, and follow‑through. Demonstrated ability to build trust, mitigate churn, and drive renewals and customer engagement. Ability to learn, understand, and communicate technical concepts and solution capabilities. Preferred Qualifications Bachelor’s degree. 5+ years managing customer or account relationships in a SaaS environment. 2+ years working in retail pharmacy (store leadership or vendor management), preferably with patient engagement or communication solutions. Basic Salesforce proficiency. Strong analytical and problem‑solving skills, including the ability to deliver ROI insights. Proven ability to manage multiple projects simultaneously while prioritizing effectively. Self‑motivated, adaptable, and comfortable working in a fast‑changing environment. Experience identifying new business opportunities and building relationships to deepen customer value. How You’ll Elevate at Omnicell Success at Omnicell is grounded in our Elevate Behaviors. As a Customer Success Manager, you will: Collaborate – Partner closely with pharmacy leaders and internal cross‑functional teams to drive aligned business outcomes. Inspire – Influence customer stakeholders, lead strategic conversations, and inspire confidence in EnlivenHealth solutions. Develop – Continuously grow your market, product, and technical expertise while supporting customer and team capabilities. Execute – Deliver operational excellence with clear priorities, ownership of outcomes, and consistent follow‑through. Impact – Advocate for innovation, challenge the status quo, and proactively shape solutions that enhance customer experience and value. Work Conditions Remote (home office environment) Travel: ~15–20% Physical Requirements: Sitting, standing, walking, typing Base Compensation: $67,000.00 to $80,000.00 (Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.) Originally posted on Himalayas

On-siteFull-time$67K – $80K4w agoApply

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