Tasks: * Analyze operational data trends; * Audit case outcomes; * Communicate with stakeholders; * Define quality benchmarks; * Develop recommendations for improvement; * Develop training and onboarding materials; * Identify process gaps; * Implement content review and escalation workflows; * Improve tooling and automation; * Maintain standard operating procedures; * Manage end-to-end project delivery; * Measure operational metrics; * Optimize human in the loop processes; * Partner with teams to design operational processes; * Report operational performance to leadership; * Track milestones and dependencies Skills: AI Assisted Review, Assisted Review, Bias Mitigation, Content Moderation, Data Analysis, Data Visualization, Escalation management, Human-in-the-loop, Model Evaluation, Operating procedures, Operational data, Operational data analysis, Operational Metrics, Policy enforcement, Process Improvement, Project Management, Python, Quality Assurance, Risk Assessment, SQL, Stakeholder management, Standard Operating Procedures, The Loop Roles: Manager, Operations, Operations Program Manager, Program Manager, Project Manager
On-siteFull-time$93K – $1.4L1w agoApply