Success Manager Jobs

Success Manager

Pine Services Group

United States

One of Pine's portfolio companies, The Vested Group, is an award-winning Oracle NetSuite Solution Provider that partners with growing businesses to get their operations running the way they should. They specialize in ERP implementations, support, and custom solutions — and they measure success by the long-term value they create, not just the project they deliver. Their inVESTED PRO practice provides ongoing support and optimization after go-live, and many of those client relationships run for years. They're looking for a Success Manager to own relationships with their largest and most complex inVESTED PRO clients. The successful candidate will be the main point of contact for client leadership teams, work closely with NetSuite consultants to deliver on client priorities, and lead escalations when they arise. This role comes with a full client portfolio from day one — the right person is ready to hit the ground running. This is a fully remote role. What You'll Do Manage a portfolio of large, complex inVESTED PRO clients as their primary point of contact. Hold regular business reviews with client leadership — including C-suite stakeholders — to review progress and set priorities. Translate client business needs into prioritized action plans for NetSuite consultants and developers. Track timelines, scope, and resourcing across multiple client workstreams simultaneously. Flag risks early — low adoption, scope creep, stalled work, renewal concerns — and put a plan in place to address them. Lead client escalations and difficult conversations through to resolution. Coordinate with delivery, support, and account teams to keep client work on schedule. Recommend optimizations, additional modules, and process improvements that help clients get more out of NetSuite. What They're Looking For Required 5+ years in client success, account management, consulting, or another client-facing role. Functional background, ideally in operations. ERP experience as an end user, administrator, consultant, or project lead. Experience managing relationships with large or complex clients, including C-suite stakeholders. Strong project management and problem-solving skills. Proactive communication and consistent follow-through across teams. Comfort managing escalations and difficult client conversations. Nice to Have NetSuite experience. Business degree or business background. Experience in managed services, ERP support, or technology consulting. What They Offer Location: Remote Employment Type: Full-Time Salary: [Insert salary range] Benefits: Medical, dental, and vision coverage; generous PTO and company-observed holidays; 401(k) with employer match; professional development and room to grow as the practice expands; and the long-term backing of Pine Services Group Originally posted on Himalayas

Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is seeking a Client Success Manager for one of our operating companies, Two River Technology Group. The Client Success Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just a point of contact. This role blends relationship management with a working knowledge of the client's business and IT environment, running a disciplined cadence of business reviews and roadmap conversations that keep clients engaged, informed, and getting full value from the partnership. The Client Success Manager owns retention and expansion targets for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early. About Two River Technology Group… Two River Technology Group is a fast-growing MSP serving compliance-driven small and mid-sized businesses in the finance, legal, nonprofit, and healthcare sectors. Based in Central NJ, we're on a mission to become the go-to IT partner in the region, and we're looking for a driven Client Success Manager to help us deepen client relationships and drive continued growth across our existing book of business. You will own… Client Relationship Management Serve as the primary relationship owner for an assigned portfolio of managed services clients. Develop trusted relationships with executive stakeholders, business owners, and key decision-makers. Act as the primary point of contact for non-technical client communications and account-related matters. Advocate for clients internally while ensuring alignment with company objectives and service delivery standards. Strategic Account Management Conduct Quarterly Business Reviews (QBRs) focused on business objectives, technology strategy, service performance, and future planning. Develop strategic account plans designed to increase client engagement, retention, and long-term value. Proactively identify opportunities to expand client relationships through additional managed services, cybersecurity, Microsoft 365, cloud solutions, licensing, and professional services. Prepare proposals and coordinate solution recommendations in partnership with engineering and leadership teams. Manage contract renewals and renewal planning to maximize retention and minimize contract risk. Client Success & Growth Monitor client satisfaction, account health, and service adoption. Address client concerns proactively and coordinate internal resources to resolve issues before they escalate. Partner closely with technical and operational teams to ensure successful delivery of services and projects. Maintain accurate account documentation, opportunity tracking, and client activity within HubSpot and ConnectWise. Revenue Development Drive organic revenue growth through account expansion, cross-selling, and upselling initiatives. Maintain awareness of each client's business objectives and identify opportunities where technology solutions can deliver measurable value. Collaborate with leadership to develop and execute account growth strategies. Our ideal Client Success Manager has the following qualifications: 3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role. Experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is strongly preferred. Demonstrated ability to build and maintain executive-level client relationships. Strong communication, presentation, and interpersonal skills. Excellent organizational, planning, and time management abilities. Ability to successfully manage multiple client relationships simultaneously. Experience using CRM platforms such as HubSpot. Experience with ConnectWise Manage and Sales Builder is preferred. Comfortable initiating commercial conversations and identifying opportunities within existing client accounts. Previous consultative sales or account growth experience is considered a strong asset. The targeted base compensation for this role is $80,000-$85,000 with total on-target earnings of $90,000–$95,000. This position is a hybrid role, based in Holmdel, NJ. If you are a post-sale relationship-builder who builds trust face to face, knows how to turn client relationships into long-term partnerships, and wants to build something, not just manage it, we would like to talk.

Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is seeking a Client Success Manager for one of our operating companies, 3Nines Technologies. The Client Success Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just a point of contact. This role blends relationship management with a working knowledge of the client's business and IT environment, running a disciplined cadence of business reviews and roadmap conversations that keep clients engaged, informed, and getting full value from the partnership. The Client Success Manager owns retention and expansion targets for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early. About 3Nines Technologies… For more than 25 years, Oklahoma businesses have trusted 3Nines Technologies to help them make smarter decisions about technology. 3Nines believe the client should always be the hero of the story. The company’s role is to be the trusted guide who brings clarity, experience, and a practical plan when technology becomes confusing, risky, or overwhelming. That means looking beyond support tickets and computer problems. 3Nines helps business leaders understand how technology affects their goals, employees, security, compliance, productivity, and long-term growth. The 3Nines team provides strategic IT consulting, technology assessments, cybersecurity and compliance guidance, managed IT, co-managed IT, project support, cloud and backup solutions, vendor management, and yes, help desk services too. Whether a business needs a complete IT department, additional support for its internal team, or an experienced advisor at the leadership table, 3Nines helps it move forward with confidence. You will own… Client Relationship Management Serve as the primary relationship owner for an assigned portfolio of managed services clients. Develop trusted relationships with executive stakeholders, business owners, and key decision-makers. Act as the primary point of contact for non-technical client communications and account-related matters. Advocate for clients internally while ensuring alignment with company objectives and service delivery standards. Strategic Account Management Conduct Quarterly Business Reviews (QBRs) focused on business objectives, technology strategy, service performance, and future planning. Develop strategic account plans designed to increase client engagement, retention, and long-term value. Proactively identify opportunities to expand client relationships through additional managed services, cybersecurity, Microsoft 365, cloud solutions, licensing, and professional services. Prepare proposals and coordinate solution recommendations in partnership with engineering and leadership teams. Manage contract renewals and renewal planning to maximize retention and minimize contract risk. Client Success & Growth Monitor client satisfaction, account health, and service adoption. Address client concerns proactively and coordinate internal resources to resolve issues before they escalate. Partner closely with technical and operational teams to ensure successful delivery of services and projects. Maintain accurate account documentation, opportunity tracking, and client activity within HubSpot and ConnectWise. Revenue Development Drive organic revenue growth through account expansion, cross-selling, and upselling initiatives. Maintain awareness of each client's business objectives and identify opportunities where technology solutions can deliver measurable value. Collaborate with leadership to develop and execute account growth strategies. Our ideal Client Success Manager has the following qualifications: 3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role. Experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is strongly preferred. Demonstrated ability to build and maintain executive-level client relationships. Strong communication, presentation, and interpersonal skills. Excellent organizational, planning, and time management abilities. Ability to successfully manage multiple client relationships simultaneously. Experience using CRM platforms such as HubSpot. Experience with ConnectWise Manage and ConnectWise CPQ is preferred. Comfortable initiating commercial conversations and identifying opportunities within existing client accounts. Previous consultative sales or account growth experience is considered a strong asset. The targeted base compensation for this role is $80,000-$85,000 with total on-target earnings of $100,000–$105,000. This position follows a hybrid work model and is based in Oklahoma City, OK. If you are a post-sale relationship-builder who builds trust face to face, knows how to turn client relationships into long-term partnerships, and wants to build something, not just manage it, we would like to talk.

Client Success Manager

ACU-Serve

United States

POSITION SUMMARY: The Client Success Manager will be responsible for the overall well-being of dedicated clients and team members. The Client Success Manager must ensure the company is performing at its highest potential with oversite on the amount of work needing to be completed on each account. The Client Success Manager must assure high levels of productivity and efficiency while seeking to reduce costs. The Success Manager must communicate client and team member needs effectively and timely to achieve company goals. The Success Manager must understand staffing requirements and training needs of each client and team member they manage. The Customer Success Manager must be able to analyze data and communicate findings. DUTIES & RESPONSIBILITIES: Work as the lead point of contract for all matters specific to a client account Manage a team of Account Managers and AR Specialists with emphasis on: Collector efficiency Invoice Touches PTO Requests New employee and annual reviews Corrective Action Plans Maintain and build strong, long-lasting relationships Assist with challenging client requests or issues escalations as needed Identify new business opportunities with existing clients Solicit employee feedback and respond timely Identify and address problems and opportunities for the company Achieve and maintain standard levels of service AR over 90 90% Ensure client work is completed on time Determine company needs and connect departments or groups to work together to solve problems Collaborates with executive leadership for onboarding of new clients and projects for existing Collaborates with team members to ensure seamless business execution, reinforce positive moral, and uphold company values Consult with trainers, other managers, and executive leadership Pro-actively solves problems and provides timely resolution to ensure minimal impact on the company and its client Work on multiple projects simultaneously and adapt to changing priorities Meet multiple project deadlines while maintaining accuracy and attention to detail Display commitment to quality service through appropriate follow through, urgency and persistence Help promote a company culture that encourages top performance and high morale Performs other duties as assigned QUALIFICATIONS & EXPERIENCE: Proven work experience as a Senior AR Specialist, Account Manager or other lead role Demonstrate the ability to communicate, present and influence leadership at all levels of an organization, including executive level Experience delivering client-focused solutions to customer needs Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Claims, Clarity and Smartsheet Strict adherence to company philosophy/mission statement/vision and goals Excellent interpersonal skills and communication with all levels of management and employees Critical thinker who can analyze situations and make decisions that support company goals and help to solve problems Strong verbal skills with a mix between soft and hard skills Strong motivational and listening skills Strong written communication skills Strong project management skills with the ability to help coordinate multiple projects Organized and able to create multiple timelines and schedules Able to multitask, prioritize, and manage time efficiently Able to analyze problems and strategize for better solutions PHYSICAL EFFORT: Work time will be spent sitting approximately 95% of the time, standing and walking approximately 5% of work time. PC Keyboarding will constitute approximately 80% of work time. May require some travel. ACU-Serve is an equal opportunity employer and is committed to providing a workplace that is free of discrimination of all types and promotes diversity, inclusion, and respect. We prohibit discrimination and harassment of any kind based on race, color, sex, gender, religion, creed, sexual orientation, national origin, age, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. ACU-Serve makes hiring decisions based solely on qualifications, merit, and business needs at the time. Originally posted on Himalayas

Client Success Manager

New Perspective

United States

Are you passionate about helping B2B companies thrive through innovative marketing strategies? At New Perspective, we’re on a mission to deliver strategic, data-driven solutions that help our clients grow and succeed. We’re looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced environment, this could be the perfect opportunity for you. Summary: Reporting to the Director of Client Success, Client Success Manager will provide a leading role for most aspects of strategic planning. CSMs will serve as the primary point of contact for all client communication, ensuring that clients are kept up to date on projects and campaign activity and have perceptions of project/campaign progress properly managed. Client Success Managers (CSM) will provide a lead role for client project coordination including internal and external resources, reporting on progress, and achieving client goals. CSMs lead relationships and achievements with important clients. Your responsibilities include: Strategic Planning and Execution: Develop and manage marketing strategies across multiple channels, including SEO, paid search, email, and content marketing. Plan and execute marketing campaigns, aligning deliverables with client goals over 6–12 month periods. Analyze performance data, draw actionable insights, and present them in client-friendly reports. Client Relationship Management: Build trust and act as the voice of the customer, advocating for client needs while maintaining strong internal alignment. Lead onboarding processes for new clients, ensuring a smooth and productive start to the partnership. Guide strategic conversations with stakeholders at the director level and above. Collaboration and Problem-Solving: Work closely with internal teams to coordinate project timelines, manage priorities, and ensure successful delivery. Solve client challenges by aligning strategies with their goals and addressing opportunities for growth. Identify and pursue upsell or cross-sell opportunities to help clients achieve their broader business objectives. What You Bring To excel in this role, you’ll need: Experience: 4+ years in a client-facing role, ideally in a marketing agency or a similar environment. Hands-on expertise with HubSpot (Marketing Hub required; Sales Hub a plus) and tools like Google Analytics. Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing. Skills: Ability to analyze and interpret performance data, delivering actionable insights to clients. Exceptional organizational skills with a talent for managing deadlines and priorities. Confidence in leading strategic conversations and conducting workshops with clients. Adaptability in dynamic environments and a proactive approach to problem-solving. Alignment with Our Values: You’re collaborative, innovative, and driven to deliver outstanding results. You embody New Perspective’s core values of integrity, client-focus, and continuous improvement. What You’ll Love About Working Here Impactful Work: Drive measurable results and help clients achieve their goals. Collaborative Team: Partner with supportive, experienced colleagues who value your input and expertise. Professional Growth: Access opportunities for skill development and career advancement. Building and giving presentations Building strategic digital marketing game plans for clients Listening and translating client feedback into actionable next steps Working alongside subject matter experts to deliver work that you’re proud of Benefits & Perks Competitive salary: $70K–$80K base with performance-based commissions and bonuses. Comprehensive benefits: Medical, dental, and vision insurance. 401(k) with a company match. Generous PTO policy with growth to unlimited PTO. Additional perks: Flexible, remote-friendly work environment. Gym reimbursement and wellness programs. Geography This position is remote. Candidates must live in the Eastern or Central USA time zones. New Perspective is headquartered in Worcester, MA Originally posted on Himalayas

Client Success Manager

BlueVoyant

Remote

What the job involves Reports to: CSM Manager, UK & EMEA As a Client Success Manager, you will act as the primary point of contact and trusted advisor for a portfolio of enterprise customers You will be responsible for driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle. Working cross-functionally with Sales, Product, Services, and Executive Leadership, you will help customers realize measurable business value from BlueVoyant’s cybersecurity solutions Serve as the primary point of contact for customer requests, needs, communications, and escalations Act as the voice of the customer internally, advocating for customer success across BlueVoyant stakeholder groups Coordinate customer communications and engagement activities across internal teams and customer stakeholders Lead recurring customer meetings, operational reviews, working sessions, and escalation calls Manage the transition of customers from implementation to steady-state operations, establishing engagement models and communication cadences Drive customer adoption, engagement, and utilization of BlueVoyant products and services Support customer retention initiatives and renewal planning activities Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management Partner closely with Sales teams to identify opportunities for growth, expansion, and additional service adoption Collaborate with Executive Leadership to support BlueVoyant's strategic and highly complex customer accounts Prepare and lead Quarterly Business Reviews (QBRs) and customer value discussions Work closely with Product and Service Delivery teams to resolve customer concerns and provide timely updates Clearly communicate BlueVoyant offerings, service deliverables, operating procedures, and customer value Maintain an advanced understanding of assigned BlueVoyant solutions and cybersecurity capabilities Requirements Languages: English (required), German (preferred) 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles ​​​​​​​Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases Experience driving adoption and value realization for SaaS platforms and managed security services Demonstrated ability to independently manage strategic customer relationships with minimal oversight Experience partnering with Sales teams to support customer retention, renewals, and account growth Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment Excellent verbal, written, and presentation skills Ability to create and execute customer success strategies and service improvement plans Experience influencing process improvements and contributing to operational maturity within customer-facing organizations Ability to communicate technical concepts to both technical and business audiences Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models (Desirable) Fluency in German (Desirable) 5–7 years of client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations (Desirable) Experience working within a Big Four or leading consulting organization (Desirable) Industry certifications such as Security+, Network+, CISSP, or equivalent cybersecurity credentials (Desirable) Experience presenting to executive stakeholders and facilitating strategic customer workshops (Desirable) Experience supporting global or multinational enterprise customers

Customer Success Manager

Kaseya

Orlando, FL

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in. At Kaseya, we don't just raise the bar. We build it. Position Summary As a Customer Success Manager within Kaseya’s Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch support experience. This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and satisfaction. You will work cross-functionally with Support, Product, Engineering, and Customer Success teams to identify trends, reduce recurring issues, improve service delivery, and enhance the overall customer experience. This is a proactive service management role focused on relationship management, analytics, and strategic engagement — not reactive ticket handling. Key Responsibilities Manage a portfolio of Elite partners as the primary point of contact for service-related engagement. Build and maintain strong relationships with customer stakeholders and internal cross-functional teams. Monitor and analyze key support metrics including CSAT, CES, MTTR, backlog health, escalation trends, and overall service performance. Identify operational risks, recurring issues, and opportunities for continuous service improvement. Conduct Quarterly Business Reviews (QBRs) focused on support performance, trends, root cause analysis, and actionable recommendations. Translate technical support data into clear business insights and customer-facing recommendations. Coordinate and manage high-priority escalations to ensure timely resolution and effective communication. Partner with Support, Product, and Engineering teams to address systemic issues and improve service quality. Advocate for customers while aligning with internal operational processes and support standards. Recommend improvements related to product configuration, support workflows, best practices, and customer enablement. Contribute to the ongoing development of Elite Support processes, playbooks, and operational standards. Drive proactive customer engagement initiatives to improve long-term customer success and stability. Maintain accurate documentation, reporting, and communication regarding customer health and service trends. Achieve internal KPIs related to customer satisfaction, escalation reduction, service improvement, and partner engagement. Perform additional duties and responsibilities as assigned. Required Qualifications 3+ years of experience in Technical Support, Customer Success, Technical Account Management, Service Delivery, or similar customer-facing roles. Experience managing enterprise or high-value customer relationships. Experience working cross-functionally with Support, Product, Engineering, and Operations teams. Strong background in SaaS, IT services, enterprise software, or cybersecurity environments. Experience analyzing support KPIs and operational performance metrics. Preferred Qualifications Experience within MSP, IT management, cybersecurity, or SaaS industries. Familiarity with support platforms, CRM systems, and reporting tools. Experience conducting Executive Business Reviews (EBRs) or Quarterly Business Reviews (QBRs). ITIL, Customer Success, or Service Management certifications preferred. Bachelor’s degree or equivalent professional experience. Experience driving operational process improvement and enterprise escalation management initiatives. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Customer Success Manager

Tactacam

United States

Company Overview: At Tactacam, we are a rapidly growing team of tech innovators, trail-blazers, and outdoor enthusiasts working to engineer the outdoors! We are proud to be a market-leading outdoor camera and technology company, but at our core, we are just a group of people obsessed with the great outdoors. We are far more than a technology company; we are a community that values fresh air as much as fresh ideas. As restless adventurers, we know that the best ideas rarely happen behind a desk, which is why we constantly encourage our team to get outside, use our products, and let the natural world inspire their next big breakthrough. We also operate as tech trailblazers who are moving fast. With over 500,000+ active customers worldwide and a constantly expanding product line, we are actively pushing the boundaries of what outdoor technology can do. Because "good enough" isn't in our vocabulary, we intentionally foster an environment of ambitious dreamers where every team member is encouraged to aim higher, dream bigger, and drive innovation forward. We believe that your career should be an adventure too, and our rapid growth offers limitless possibilities for career advancement, personal development, and hands-on impact Job Overview: We are seeking a grounded, technical, and results driven Customer Success Manager (CSM) to join our team at Tactacam. As a CSM, you will be responsible for guiding our B2B and enterprise clients through post sale setup, unit activation, and ongoing platform orientation. You will act as their primary technical contact, monitoring unit activity across active sites, ensuring high subscription retention, and identifying opportunities for clients to expand their camera deployments across new locations. If you are a practical problem solver who understands customer needs, thrives in a fast paced hardware and software environment, and wants to make a real impact on client security and success, we want to hear from you. Along with a competitive salary, we offer a collaborative work environment, performance bonuses, and professional development opportunities. Objectives of the Role Manage Key B2B Relationships: Act as the primary technical point of contact for accounts, building long term trust and ensuring clients get maximum value from DEFEND products. Lead Post Sale Onboarding: Guide new clients through unit activation, cellular setup, app configuration, and platform orientation during their initial deployment. Support Enterprise Trials: Partner with Regional Sales Directors (RSDs) and Account Executives (AEs) on high value enterprise trials. Manage technical trial setup, unit shipping, and platform onboarding to deliver a white glove experience, proving how easy our hardware and support are to work with so the RSD and AE can close deals faster. Drive B2B Account Health & Retention: Track unit activity, subscription renewals, and reorder cycles across active sites to maintain high retention and prevent churn. Spot Expansion & Growth Opportunities: Notice when an account is expanding from an initial deployment to multiple locations or sites, then loop in the RSD or AE to close the larger order. Advocate for the Customer: Gather real world user feedback from sites and communicate product improvement suggestions directly to internal teams. Collaborate Cross Functionally: Work closely with sales, support, and product development teams to address feedback, resolve technical issues, and handle customer escalations quickly. Responsibilities: Onboard new clients and guide them through hardware setup, cellular connectivity, enterprise platform integration and navigation to ensure successful implementation. Manage enterprise trial logistics, including unit provisioning, technical trial setup, and platform walkthroughs. Conduct regular check-ins with B2B customers to track unit activity, assess progress, and discuss future monitoring needs. Track account health metrics, monitor hardware usage trends, and regularly report outcomes to leadership. Recognize client expansion triggers (such as adding sites or requiring more camera coverage) and connect customers with the sales team for account growth. Oversee customer lifecycle management and identify practical areas for process optimization. Lead training sessions, workshops, and product demonstrations for client site managers and operators. Assist in developing customer success playbooks, setup guides, and onboarding resources. Handle customer escalations directly and ensure technical or service issues are resolved effectively. Requirements: Bachelor’s degree in Business, Marketing, or a related field. 3+ years of experience as a Customer Success Manager, Account Manager, or Technical Support Lead in B2B hardware, IoT, commercial security, surveillance, construction site technology, or B2B SaaS environments. Proven track record of managing customer onboarding, retention programs, enterprise level accounts, and pilot trial programs. Strong ability to analyze usage data, unit activity metrics, and account trends to keep deployments healthy and identify growth opportunities. Excellent communication, negotiation, and interpersonal skills, with the ability to resolve complex customer escalations and build practical, long term relationships with site managers and executives alike. Exceptional organizational and time management skills, with a demonstrated ability to thrive in a fast paced, target driven environment managing multiple accounts simultaneously. Practical problem solving skills with a proactive, solution oriented mindset. Proficiency with CRM platforms (such as HubSpot or Salesforce) and customer success tools (such as Gainsight or ChurnZero). Why you want to work here Comprehensive Health & Wellness: Includes medical, dental, and vision coverage, along with life insurance and disability protection. Generous Paid Leave: Offers competitive time off and in addition to pregnancy leave, parental and military leave, and unique "Hunting Holidays" for outdoor activities. Financial Planning: Supports future retirement goals through a company-managed 401(k) plan. Outdoor-Centric Culture: Features remote-first flexibility, employee discounts, complimentary camera gear, company-sponsored outdoor trips, and community projects. Recognition & Values: Honors top performance through monthly "TactaValor Awards" that celebrate company values like innovation, tenacity, and customer focus. Location Limitations: Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD) Equal Opportunity Employer: Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist. Originally posted on Himalayas

Company Overview: At Tactacam, we are a rapidly growing team of tech innovators, trail-blazers, and outdoor enthusiasts working to engineer the outdoors! We are proud to be a market-leading outdoor camera and technology company, but at our core, we are just a group of people obsessed with the great outdoors. We are far more than a technology company; we are a community that values fresh air as much as fresh ideas. As restless adventurers, we know that the best ideas rarely happen behind a desk, which is why we constantly encourage our team to get outside, use our products, and let the natural world inspire their next big breakthrough. We also operate as tech trailblazers who are moving fast. With over 500,000+ active customers worldwide and a constantly expanding product line, we are actively pushing the boundaries of what outdoor technology can do. Because "good enough" isn't in our vocabulary, we intentionally foster an environment of ambitious dreamers where every team member is encouraged to aim higher, dream bigger, and drive innovation forward. We believe that your career should be an adventure too, and our rapid growth offers limitless possibilities for career advancement, personal development, and hands-on impact Job Overview: We are seeking a grounded, technical, and results driven Customer Success Manager (CSM) to join our team at Tactacam. As a CSM, you will be responsible for guiding our B2B and enterprise clients through post sale setup, unit activation, and ongoing platform orientation. You will act as their primary technical contact, monitoring unit activity across active sites, ensuring high subscription retention, and identifying opportunities for clients to expand their camera deployments across new locations. If you are a practical problem solver who understands customer needs, thrives in a fast paced hardware and software environment, and wants to make a real impact on client security and success, we want to hear from you. Along with a competitive salary, we offer a collaborative work environment, performance bonuses, and professional development opportunities. Objectives of the Role Manage Key B2B Relationships: Act as the primary technical point of contact for accounts, building long term trust and ensuring clients get maximum value from DEFEND products. Lead Post Sale Onboarding: Guide new clients through unit activation, cellular setup, app configuration, and platform orientation during their initial deployment. Support Enterprise Trials: Partner with Regional Sales Directors (RSDs) and Account Executives (AEs) on high value enterprise trials. Manage technical trial setup, unit shipping, and platform onboarding to deliver a white glove experience, proving how easy our hardware and support are to work with so the RSD and AE can close deals faster. Drive B2B Account Health & Retention: Track unit activity, subscription renewals, and reorder cycles across active sites to maintain high retention and prevent churn. Spot Expansion & Growth Opportunities: Notice when an account is expanding from an initial deployment to multiple locations or sites, then loop in the RSD or AE to close the larger order. Advocate for the Customer: Gather real world user feedback from sites and communicate product improvement suggestions directly to internal teams. Collaborate Cross Functionally: Work closely with sales, support, and product development teams to address feedback, resolve technical issues, and handle customer escalations quickly. Responsibilities: Onboard new clients and guide them through hardware setup, cellular connectivity, enterprise platform integration and navigation to ensure successful implementation. Manage enterprise trial logistics, including unit provisioning, technical trial setup, and platform walkthroughs. Conduct regular check-ins with B2B customers to track unit activity, assess progress, and discuss future monitoring needs. Track account health metrics, monitor hardware usage trends, and regularly report outcomes to leadership. Recognize client expansion triggers (such as adding sites or requiring more camera coverage) and connect customers with the sales team for account growth. Oversee customer lifecycle management and identify practical areas for process optimization. Lead training sessions, workshops, and product demonstrations for client site managers and operators. Assist in developing customer success playbooks, setup guides, and onboarding resources. Handle customer escalations directly and ensure technical or service issues are resolved effectively. Requirements: Bachelor’s degree in Business, Marketing, or a related field. 3+ years of experience as a Customer Success Manager, Account Manager, or Technical Support Lead in B2B hardware, IoT, commercial security, surveillance, construction site technology, or B2B SaaS environments. Proven track record of managing customer onboarding, retention programs, enterprise level accounts, and pilot trial programs. Strong ability to analyze usage data, unit activity metrics, and account trends to keep deployments healthy and identify growth opportunities. Excellent communication, negotiation, and interpersonal skills, with the ability to resolve complex customer escalations and build practical, long term relationships with site managers and executives alike. Exceptional organizational and time management skills, with a demonstrated ability to thrive in a fast paced, target driven environment managing multiple accounts simultaneously. Practical problem solving skills with a proactive, solution oriented mindset. Proficiency with CRM platforms (such as HubSpot or Salesforce) and customer success tools (such as Gainsight or ChurnZero). Why you want to work here Comprehensive Health & Wellness: Includes medical, dental, and vision coverage, along with life insurance and disability protection. Generous Paid Leave: Offers competitive time off and in addition to pregnancy leave, parental and military leave, and unique "Hunting Holidays" for outdoor activities. Financial Planning: Supports future retirement goals through a company-managed 401(k) plan. Outdoor-Centric Culture: Features remote-first flexibility, employee discounts, complimentary camera gear, company-sponsored outdoor trips, and community projects. Recognition & Values: Honors top performance through monthly "TactaValor Awards" that celebrate company values like innovation, tenacity, and customer focus. Location Limitations: Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD) Equal Opportunity Employer: Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.

Customer Success Manager

Instrumentl

San Francisco Bay Area, United States

What the job involves We’re hiring a Customer Success Manager, reporting to the Manager, Customer Success, to own the post-sale journey for a portfolio of nonprofit and grant-writing customers: onboarding, engagement, retention, and expansion You’ll build the relationships and playbooks that turn customers into advocates as we scale our CS function for a fast-growing base. If you want to own outcomes end-to-end at a mission-driven, hypergrowth startup, this is the seat Own post-sale onboarding, engagement, retention, and expansion across your portfolio of accounts Build personal relationships with customers and craft narratives that help them realize value and uncover new opportunities for deeper impact Nurture and grow accounts through 1:1 interactions, including challenging conversations at the leadership level Meet and exceed customer satisfaction, adoption, renewal, and expansion targets Evaluate adoption metrics, budgets, and stakeholder networks to manage account health and surface risk early Serve as a consultative partner to customers, sharing product knowledge and best practices to drive year-over-year renewal and expansion Conduct business reviews, identify opportunities for Instrumentl to better support each customer, and build tailored success plans for your accounts Work across multiple internal and external stakeholders to manage complex annual renewal cycles Co-create engagement strategies with Customer Enablement Managers to scale adoption, retention, and upsell results across the base Serve as the voice of the customer, channeling feedback to revenue and product teams Requirements Our ideal candidate is proactive, eager to learn, willing to experiment, and excited to collaborate with multiple teams to enhance the customer experience at Instrumentl 4+ years in a customer-facing Customer Success or Account Management role at a SaaS company, ideally managing a portfolio of 100-200 accounts Proven relationship-building skills, including managing challenging conversations and building rapport with leadership-level customers Comfort owning annual contract renewal cycles end-to-end Strong written and verbal communication: you can make complex topics simple, over video and in writing Comfort with ambiguity and change in a fast-paced environment, with a proactive, ownership-driven approach to process improvement (Desirable) Background in nonprofit development, or experience working with nonprofit customers (Desirable) Experience at an early-stage startup (Desirable) Familiarity with G Suite, Zoom, Slack, Intercom, and HubSpot (Desirable) Experience working remotely

Customer Success Manager

BlinkOps

Remote

About us The industry’s only Agentic Security Automation Platform - Blink enables you to automate all aspects of your security operations by combining AI security agents with deterministic workflows. Retain full control as you deploy your own custom army of virtual security employees - each tasked and responsible for managing specific jobs and capable of taking autonomous decisions. These AI agents leverage the deterministic security workflows assigned to them or by calling upon peer agents as required. Blink empowers security teams to rapidly operationalize response to zero-day and emerging threats by automating detection ingestion, cross-environment hunting, containment, and coordination with human stakeholders. About this Role Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a focus on customer's business value. They create value, offer advice, and grow accounts. A Customer Success Manager lead the technical and business discussions with security teams and leaders. The goal is to help our customers to become successful and enthusiastic champions. The main responsibility of a success Manager is to provide value, understand customer needs, share best practices, onboard, Training and resolve technical challenged that our customers are facing. Success Managers proactively find new opportunities build plans to achieve them and follow through it. In addition, Success Managers proactively identify risks and mitigate them. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management. If you are passionate about customer success, have a strong technical background in security, Understand customer business and thrive in a fast-paced startup environment, we’d love to hear from youAbout this Role The impact you will have Manage the onboarding process for new customers , adopting a proactive approach to drive customer satisfaction and enhance their experience. Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product. Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management. Conduct growth initiatives and Executive Business Reviews (EBRs) with customers and leaders, presenting value to executives and buyers. Maintain customer health by introducing new, valuable features as they become relevant in the customer journey. Educate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs. Showcase and present value to executives and buyers , engaging key stakeholders beyond nurturing champions. Build relationships with executive decision-makers , generating trust and credibility at multiple levels within existing customer accounts. Advocate for customer needs internally , collaborating with cross-functional teams to ensure customer value is delivered. Work cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing. Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals. Musts: At least 4 years of experience in Enterprise CSM or Enterprise Account Management At least 3 years of experience in Security/SecOps Must communicate well in English in (writing, talking and presenting) At least 4 years of experience working in Startups Experience in managing Upselling, renewals, and cross-selling Experience working with Technical customers Experience working with Executives Ability to effectively communicate technical concepts and identify patterns in customer experience Ability to effectively communicate business value and generate growth opportunities Nice to have 1+ years Experience in MSSP Working with REST API, JSON 1+ years experience with code in Python, Bash, etc Additional Information: The annual base salary range for this position is $100,000 — $170,000 USD + Variable Compensation (where applicable) Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Description About us The industry’s only Agentic Security Automation Platform - Blink enables you to automate all aspects of your security operations by combining AI security agents with deterministic workflows. Retain full control as you deploy your own custom army of virtual security employees - each tasked and responsible for managing specific jobs and capable of taking autonomous decisions. These AI agents leverage the deterministic security workflows assigned to them or by calling upon peer agents as required. Blink empowers security teams to rapidly operationalize response to zero-day and emerging threats by automating detection ingestion, cross-environment hunting, containment, and coordination with human stakeholders. About this Role Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a focus on customer's business value. They create value, offer advice, and grow accounts. A Customer Success Manager lead the technical and business discussions with security teams and leaders. The goal is to help our customers to become successful and enthusiastic champions. The main responsibility of a success Manager is to provide value, understand customer needs, share best practices, onboard, Training and resolve technical challenged that our customers are facing. Success Managers proactively find new opportunities build plans to achieve them and follow through it. In addition, Success Managers proactively identify risks and mitigate them. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management. If you are passionate about customer success, have a strong technical background in security, Understand customer business and thrive in a fast-paced startup environment, we’d love to hear from youAbout this Role Your responsibilities The impact you will have Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience. Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product. Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management. Conduct growth initiatives and Executive Business Reviews (EBRs) with customers and leaders, presenting value to executives and buyers. Maintain customer health by introducing new, valuable features as they become relevant in the customer journey. Educate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs. Showcase and present value to executives and buyers, engaging key stakeholders beyond nurturing champions. Build relationships with executive decision-makers, generating trust and credibility at multiple levels within existing customer accounts. Advocate for customer needs internally, collaborating with cross-functional teams to ensure customer value is delivered. Work cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing. Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals. Requirements Musts: At least 4 years of experience in Enterprise CSM or Enterprise Account Management At least 3 years of experience in Security/SecOps Must communicate well in English in (writing, talking and presenting) At least 4 years of experience working in Startups Experience in managing Upselling, renewals, and cross-selling Experience working with Technical customers Experience working with Executives Ability to effectively communicate technical concepts and identify patterns in customer experience Ability to effectively communicate business value and generate growth opportunities Nice to have 1+ years Experience in MSSP Working with REST API, JSON 1+ years experience with code in Python, Bash, etc Additional Information: The annual base salary range for this position is $100,000 — $170,000 USD + Variable Compensation (where applicable) Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Originally posted on Himalayas

Client Success Manager

Lexitas

United States

CLIENT SUCCESS MANAGER: Lexitas provides legal support services as you build client trust, drive revenue, and manage relationships with precision and initiative. LOCATION: This is a full-time, Remote position. Lexitas provides a fully equipped home office setup, including a company-issued laptop. PAY RANGE: $75k-85k/yr Join a High-Growth Legal & Corporate Services Leader ABOUT THE ROLE: We are seeking a highly organized and detail-oriented Client Success Manager to lead the onboarding, implementation, and ongoing success of enterprise accounts. Serving as the primary post-sales project manager, this role is responsible for ensuring a seamless transition from the sales process into implementation and long-term account support. The Client Success Manager manages complex onboarding initiatives, coordinates cross-functional activities, and drives accountability to ensure successful client outcomes throughout the customer lifecycle. This client-facing role serves as a key point of contact for enterprise clients and partners closely with National Account Executives, sales leadership, and internal stakeholders to deliver a positive and consistent client experience. Success in this position requires strong project management, organization, critical thinking, and communication skills, along with the ability to manage multiple priorities in a fast-paced environment. The ideal candidate possesses a process-driven mindset, strong business acumen, and the ability to influence progress across cross-functional teams while maintaining focus on client satisfaction. Proficiency in Salesforce.com, PowerPoint, and Excel is required. Experience using SharePoint to manage enterprise account documentation is strongly preferred. Experience with Monday.com or similar project management platforms is also strongly preferred. KEY RESPONSIBILITIES: Build and maintain strong relationships with assigned client accounts to drive retention and satisfaction Identify and pursue new business opportunities, including “copy side” targets within key markets Conduct in-person and virtual meetings, demos, and presentations to promote services and solutions Execute outbound sales efforts including cold calling, email campaigns, networking, and events Cross-sell and upsell services within existing accounts to maximize revenue growth Continuously build and maintain a robust sales pipeline through referrals, associations, and lead generation Track all client interactions and opportunities in CRM (e.g., Salesforce, RB9, Commence) Achieve and exceed monthly and quarterly revenue and activity targets Collaborate with internal teams (sales, operations, marketing) to execute strategic account plans Provide accurate sales forecasting and pipeline reporting to leadership Stay informed on industry trends and competitor activity to identify growth opportunities Ensure compliance with HIPAA regulations and all company policies regarding confidential data Serve as the main point of contact for client needs, issues, and service improvements WHAT WE’RE LOOKING FOR: Proven ability to build trust and long-term relationships with clients at all organizational levels Strong sales acumen with experience in B2B, consultative, and telephone-based selling Excellent communication, presentation, and negotiation skills Strategic mindset with a proactive approach to identifying growth opportunities High level of organization, time management, and attention to detail Ability to manage multiple priorities in a fast-paced, metrics-driven environment Comfort working independently while collaborating effectively across teams Proficiency with CRM systems and Microsoft Office tools Willingness to travel for client meetings, networking, and industry events Commitment to delivering exceptional customer service and representing company core values QUALIFICATIONS: Bachelor’s degree in Business, Marketing, or a related field preferred 6+ years of experience in sales, account management, or client success roles Demonstrated success in meeting or exceeding revenue and sales targets Experience in legal services (court reporting, legal videography, records retrieval) strongly preferred Experience in multi-functional or multi-geographic environments a plus Proven ability to manage and optimize sales processes from prospecting to close SUPERVISORY RESPONSIBILITIES This role is a non-supervisory position with no direct reports LANGUAGE SKILLS Ability to effectively present information and respond to questions from internal and external customers whose first language is English CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. TRAVEL REQUIREMENTS This position requires occasional travel. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice. AAP/EEO STATEMENT Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled If you require reasonable accommodation in the application process, please contact Human Resources at for assistance. All other applications must be submitted online. Originally posted on Himalayas

Client Success Manager

BlueVoyant

Remote

What the job involves BlueVoyant is seeking a Client Success Manager III with strong experience across the Microsoft Security ecosystem, including Microsoft Sentinel and Microsoft Defender, to join our Client Success team This fully remote role acts as the primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle You'll work cross-functionally with Sales, Product, Services, and Executive Leadership to help customers realize measurable business value from BlueVoyant's cybersecurity solutions and SaaS platform Serve as the primary point of contact for customer requests, needs, communications, and escalations Act as the voice of the customer internally, advocating for customer success across BlueVoyant stakeholder groups Coordinate customer communications and engagement activities across internal teams and customer stakeholders Lead recurring customer meetings, operational reviews, working sessions, and escalation calls Manage the transition of customers from implementation to steady-state operations, establishing engagement models and communication cadences Drive customer adoption, engagement, and utilization of BlueVoyant products and services Support customer retention initiatives and renewal planning activities Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management Partner closely with Sales teams to identify opportunities for growth, expansion, and additional service adoption Collaborate with Executive Leadership to support BlueVoyant's strategic and highly complex customer accounts Prepare and lead Quarterly Business Reviews (QBRs) and customer value discussions Work closely with Product and Service Delivery teams to resolve customer concerns and provide timely updates Clearly communicate BlueVoyant offerings, service deliverables, operating procedures, and customer value Maintain an advanced understanding of assigned BlueVoyant solutions and cybersecurity capabilities Requirements 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases Experience driving adoption and value realization for SaaS platforms and managed security services Demonstrated ability to independently manage strategic customer relationships with minimal oversight Experience partnering with Sales teams to support customer retention, renewals, and account growth Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment Excellent verbal, written, and presentation skills, with the ability to communicate technical concepts to both technical and business audiences Ability to create and execute customer success strategies and service improvement plans Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models, contributing to operational maturity within customer-facing organizations Ability to travel to client sites when required (Desirable) Client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations (Desirable) Experience working within a Big Four or leading consulting organization (Desirable) Industry certifications such as CompTIA Security+, Network+, CISSP, or equivalent cybersecurity credentials (Desirable) Experience presenting to executive stakeholders and facilitating strategic customer workshops (Desirable) Experience supporting global or multinational enterprise customers Bachelor's degree in Business, Information Technology, Cybersecurity, or a related field, or equivalent professional experience and certifications

Customer Success Manager

Britive

Remote

What the job involves As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts. You own the entire post-sale relationship — from initial deployment through long-term expansion — with primary responsibilities of renewals Your work is equal parts relationship management, project execution, and technical coordination: you run structured onboarding programs, lead monthly technical check-ins, and deliver executive-level Quarterly Business Reviews that clearly demonstrate ROI and identify new opportunities You will coordinate daily with our Customer Success Engineers, Product Management, Pre-Sales, Sales Architects/Engineers and Account Managers You will also keep our VP of Customer Success, CRO, and CEO apprised of account health, risks, and opportunities. If you love solving complex problems, building deep customer trust, and operating with a bias toward action in a high-growth startup, this role is for you Relationship Management & Customer Outcomes Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale Build and maintain deep, long-term relationships with technical stakeholders, security leaders, and executive sponsors Lead structured onboarding programs to ensure customers are deployed on time, on scope, and set up for measurable success Host monthly technical check-ins with key customer stakeholders to review platform health, address blockers, and drive adoption Prepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that clearly demonstrate value, usage trends, and roadmap alignment Proactively monitor account health, identify churn risk early, and develop mitigation plans before issues escalate Project & Deployment Management Own the end-to-end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout Manage timelines, action items, and follow-ups with precision — nothing falls through the cracks on your accounts Coordinate closely with Britive Customer Success Engineers to drive technical implementation and resolve configuration blockers Educate customers on Britive best practices, identity and access management workflows, and PAM use cases relevant to their environment Cross-Functional Coordination & Internal Alignment Serve as the connective tissue between customers and internal teams — including Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers — to ensure seamless handoffs and consistent customer experience Provide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, strategic opportunities, and escalation items Collaborate with Sales and Pre-Sales during expansion and renewal cycles to ensure accurate scoping and smooth transitions Advocate for customer needs internally, translating field insights into actionable product feedback Drive customer advocacy efforts including case studies, reference calls, and product council participation Requirements This role requires someone who thrives in a cross-functional environment 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects Strong project management skills: you run structured programs, own timelines, and follow through relentlessly Exceptional communication and presentation skills — you can run a room of CISOs and a room of engineers with equal confidence Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM, IAM, IGA, SSO, and RBAC/ABAC models Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication Experience in a fast-paced, early-stage or high-growth startup; you know how to operate with limited resources and build process where none exists Must be based in the US or Canada (Desirable) Background working with security-focused, compliance-heavy, or regulated-industry customers (financial services, healthcare, government) (Desirable) Familiarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault (Desirable) Prior experience at a PAM, IGA, or cloud security vendor

Technical Success Manager

JFrog

Atlanta, GA

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey? We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing. As a Technical Success Manager in JFrog, you will... Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform. Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics. Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption. Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally. Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation. Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics. To be a Technical Success Manager in JFrog you need... Customer-facing experience - including crisis management, priority management inbound, and outbound. BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company. Experience with supporting products with impact on business/productivity. Experience with supporting international enterprise customers. Excellent analytical and problem-solving skills. Customer orientation and excellent interpersonal skills. Excellent English verbal and written communication skills. To work weekends and holidays (on occasion). 2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus). Deep understanding of working with dockerized applications (K8s - a plus). Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus. Experience with Software Architecture design and product development -> a plus. Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus. An uncompromising desire to learn. WHAT JFROG CAN OFFER… Open to remote work for candidates outside a reasonable commuting distance to the Atlanta Swamp At JFrog, base salary is only one component of our compensation package. This position has a base salary range between $125,000 to $140,000. Base salary will be based on your skills, qualifications, experience, and location. This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan. JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more! JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.

Customer Success Manager

OpenAsset

New York, United States

What the job involves We are seeking a Customer Success Manager (CSM) to join our Customer Success Org at OpenAsset You'll work closely with our rapidly growing client base, specifically focused on early lifecycle clients who require 1:1, high touch support through the Onboarding and Adoption process in Year 1 of their client journey As a CSM at OpenAsset, you will guide clients through the earliest and most critical stages of their lifecycle across our product suite, which includes OpenAsset DAM and Shred You will lead onboarding enablement, accelerate Time to Value (TTV), and establish a strong foundation for long-term adoption and retention Working closely with Solution Architects (SAs) who own technical discovery, migrations, and integrations, you will ensure clients feel supported, prepared, and confident from the moment their journey begins We have experience training people from the AEC industry without SaaS experience who are interested in a tech career, especially if you worked on proposals Own Client Enablement & Early Lifecycle Success Serve as the primary strategic contact for new clients beginning at kickoff and continuing through onboarding, adopting, and early nurturing phases Drive a fast and predictable time-to-value (TTV) by establishing clear onboarding goals, milestones, and timelines Prepare clients for each onboarding stage by setting expectations, driving accountability, and ensuring readiness for data work, configuration steps, and training Lead training, change management, and best-practice guidance to support strong early adoption across both OpenAsset DAM and Shred Manage Onboarding Projects & Client Momentum Create and manage onboarding success plans and supporting documentation focused on enablement, outcomes, and adoption (technical project plans remain owned by SAs) Facilitate regular onboarding check-ins, track progress, manage risk, and maintain communication with all stakeholders Build strong relationships with client project managers, champions, and executive sponsors to ensure clarity and alignment throughout onboarding and beyond Be an OpenAsset Product Expert for Workflows & Adoption Provide clients with product guidance, workflow recommendations, and industry best practices tailored to AEC use cases across both OpenAsset DAM and Shred Help clients understand the value and use cases of key modules, features, and integrations to drive early wins: from digital asset management and organization in OpenAsset DAM to AI-powered proposal and pursuit workflows in Shred Develop and maintain deep product expertise in both platforms so clients receive consistent, informed guidance regardless of which tool they are adopting Maintain roadmap fluency for both OpenAsset DAM and Shred, speaking confidently to what's coming next, and proactively run targeted campaigns to re-engage clients in your book once a feature they've expressed interest in goes live Partner Closely with Solution Architects (SAs) & Support Engineers (SEs) Work alongside SAs who own technical discovery, migrations, integration setup, and configuration tasks Collaborate on onboarding calls to ensure clients receive a seamless blend of technical execution (SA-led) and enablement/adoption guidance (CSM-led) Coordinate with SEs and SAs to resolve issues quickly and keep onboarding timelines on track Learn internal tooling built by our AI CoE to assist with configuration tasks during Onboarding (such as template mapping, headshot linking, and eventually file migration), and serve as the first line of troubleshooting for non-service support tickets, escalating to SAs or SEs when deeper technical intervention is needed Relationship Management & Communication Manage client expectations through transparent communication, progress reporting, and multithreaded, proactive stakeholder management Facilitate structured biweekly onboarding project workshops and ensure clients always know what's happening next Transition to Long-Term Success & Growth After onboarding and TTV milestones are achieved, transition clients into long-term lifecycle rhythms while remaining their dedicated CSM Monitor early health indicators and address risks before they impact adoption or satisfaction Partner with Account Managers (AMs) to surface and nurture expansion opportunities once the client has achieved early value, including cross-sell opportunities between OpenAsset DAM and Shred Cross-Functional Collaboration Partner with Product, Engineering, Marketing, and Revenue teams to advocate for customer needs and contribute to improving onboarding stages, KPIs, tools, and workflows Surface insights from early lifecycle interactions that can drive product improvements or process enhancements Requirements All you need is a strong work ethic and desire to work directly with clients to solve pain points for AEC firms Experience in the AEC industry is our top priority, ideally within the proposal process. Backgrounds like marketing coordinator, marketing manager, business development, or similar are a strong fit 4+ years in a client- or prospect-facing role managing multiple complex accounts 2+ years as a CSM managing the full client lifecycle in B2B SaaS with a technical product Proactive mindset with excellent organizational and time management skills Ability to think critically and problem solve in fast changing environments Experience building relationships and communicating with C-level and executive stakeholders through Executive or Quarterly Business Review Meetings Willing and able to travel when required and lead on-site client meetings Ability to develop and maintain product expertise across a multi-product suite (OpenAsset DAM and Shred), including staying current on new features and use cases as both products evolve

Customer Success Manager

Telarus

United States

Telarus is the leading global technology solutions distributor, committed to helping Technology Advisors, their customers, and suppliers source, purchase, and implement the right technology for the greatest impact. Overall Responsibility: Responsible for managingan assigned base of customers. The responsibility of the Customer Success Manager will be to contact these customers on a regular basis, build strong relationships, reduce attrition, handle any customer issues or changes, look for and close upsell opportunities, and help increase the renewal levels of their services. The Customer Success Manager will also be responsible for maintaining positive relationships with their assigned partners as well as hitting all metrics and goals that are put in place by Telarus Management. Key areas of Responsibility: Interact with assigned customer base regularly and create strong relationships Assess current services, determine customer satisfaction, and create plans for improvement Ask probing questions, assess customers’ needs, and recommend appropriate solutions Responsible for upselling customers, identifying opportunities, and meeting sales goals Train and educate customers on service options and carrier services. Handle MACD (moves, adds, changes, deletes) for named accounts and negotiate customer credits, if needed. Maintain and update assigned Base through our Salesforce CRM Actively manage portfolio to ensure retention and growth. Manage, monitor, escalate, and drive to resolve customer service issues Monitor contract expiration dates and take a proactive role in contract renewals Continually self-educate and remain up to date on industry, services, and trends Contact, build, and maintain working relationships with supplier contacts Train and keep up to date with emerging carrier products, services, and processes Log all activities, notes, and tasks in our Salesforce CRM Communicate regularly with assigned partners and update them on activity and health of accounts. Work with internal resources to better understand assigned partners and resources available Report activity and monitor progress weekly, monthly, quarterly, and annually. Meet regularly with your supervisor to review overall goal achievement and address gaps. Required Qualifications: Minimum of 2-3 years of experience in Telecom, or 2-3 years of combined Telecom and IT Services 1+ year(s) of experience in Consultative Sales and/or Account Management Additional Skills and Qualifications: Proven ability to build relationships with C-level and other stakeholders. Self-motivated, independent, and results-driven with a track record of exceeding goals. Strong problem-solving, strategic thinking, and customer-focused solution development. Excellent verbal and written communication skills. Skilled at uncovering customer needs, identifying pain points, and creating opportunities. Highly organized, detail-oriented, and able to manage multiple priorities simultaneously. Collaborative team player with strong adaptability and a commitment to continuous learning. Demonstrates integrity, professionalism, empathy, and ethical customer engagement. Experience in Managed Cloud Services preferred. Regular, predictable, consistent attendance is required. Salary: $60,000-$80,000 plus incentive Originally posted on Himalayas

Customer Success Manager

ServiceTitan

Remote

What the job involves As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software You will directly influence the company's continued success, and help shape the future of the service industry Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence Help find new ways to continuously improve our customers experience, both in our product and processes Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities Be a mentor and resource to new hires, and members of the non-Enterprise Success Team Requirements 4+ years of combined experience account and/or project management experience in a customer facing role Proven ability to multi-task and manage multiple projects at a time with strong attention to detail Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others Demonstrated ability for and interest in project management and analyzing data sets Intelligent, quick thinking, fast learning, and solution oriented To be an adaptable team player with strong communication and organizational skills Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway

Customer Success Manager

Instrumentl

United States

Hello, we’re Instrumentl. 👋 Grants fund nonprofit work, but they also create some of the toughest operational challenges. Every grant brings its own deadlines, spending restrictions, reporting requirements, and commitments, so managing that complexity across fundraising, finance, and HR requires more than spreadsheets. Instrumentl is the system of record for grants. We bring discovery, applications, award compliance, and grant operations into one platform, giving nonprofits a shared foundation to grow their revenue and impact. More than 6,000 nonprofits rely on Instrumentl, from local community groups to state and county governments, universities, and maybe even your local animal shelter. We're a cash flow positive, YC-backed company building our next chapter, and we're hiring people who will shape and grow the impact of the nonprofit sector. About the role: We’re hiring a Customer Success Manager, reporting to the Manager, Customer Success, to own the post-sale journey for a portfolio of nonprofit and grant-writing customers: onboarding, engagement, retention, and expansion. You’ll build the relationships and playbooks that turn customers into advocates as we scale our CS function for a fast-growing base. If you want to own outcomes end-to-end at a mission-driven, hypergrowth startup, this is the seat. Our ideal candidate is proactive, eager to learn, willing to experiment, and excited to collaborate with multiple teams to enhance the customer experience at Instrumentl. Get to know us at instrumentl.com/about! Instrumentl is fully distributed (though if you’d like to work from our Oakland office, we would love to see you there). For this position, we are looking for candidates based in the continental US, between the Pacific and Eastern time zones. What you'll do: Own the customer relationship Own post-sale onboarding, engagement, retention, and expansion across your portfolio of accounts. Build personal relationships with customers and craft narratives that help them realize value and uncover new opportunities for deeper impact. Nurture and grow accounts through 1:1 interactions, including challenging conversations at the leadership level. Drive retention and account health Meet and exceed customer satisfaction, adoption, renewal, and expansion targets. Evaluate adoption metrics, budgets, and stakeholder networks to manage account health and surface risk early. Serve as a consultative partner to customers, sharing product knowledge and best practices to drive year-over-year renewal and expansion. Conduct business reviews, identify opportunities for Instrumentl to better support each customer, and build tailored success plans for your accounts. Work across multiple internal and external stakeholders to manage complex annual renewal cycles. Partner and advocate Co-create engagement strategies with Customer Enablement Managers to scale adoption, retention, and upsell results across the base. Serve as the voice of the customer, channeling feedback to revenue and product teams. What we're looking for: Required 4+ years in a customer-facing Customer Success or Account Management role at a SaaS company, ideally managing a portfolio of 100-200 accounts. Proven relationship-building skills, including managing challenging conversations and building rapport with leadership-level customers. Comfort owning annual contract renewal cycles end-to-end. Strong written and verbal communication: you can make complex topics simple, over video and in writing. Comfort with ambiguity and change in a fast-paced environment, with a proactive, ownership-driven approach to process improvement. Nice to have Background in nonprofit development, or experience working with nonprofit customers. Experience at an early-stage startup. Familiarity with G Suite, Zoom, Slack, Intercom, and HubSpot. Experience working remotely. Compensation & Benefits For US-based candidates, the target salary range is $80,000–$110,000 USD base + equity. Final compensation is determined based on experience, skillset, scope, interview performance, and geographic location. We're committed to paying competitively and equitably. Benefits 100% covered health, dental, and vision insurance for employees (50% for dependents). Generous PTO, including parental leave. 401(k). Company laptop and home-office stipend. Bi-annual company retreats. Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here! Ready to apply? Please submit either a written response or a link to a short Loom video, addressing the prompts below: 1. What is the largest book of business you have managed in previous roles? We are interested in the number of customers you’ve worked with simultaneously and the amount of revenue you've owned. 2. What is the most creative customer engagement tactic you've used or project you’ve worked on? What role did you play, and what was the outcome? Along with your written response or Loom video, please attach your CV or resume. Instrumentl is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. We encourage candidates from all backgrounds to apply. If you need a reasonable accommodation during the application or interview process, please let us know. Originally posted on Himalayas