Customer Support Jobs

Customer Support

Stanley David and Associates

Milford, OH

No Description

On-siteFull-time$60K – $80K1w agoApply

Customer Support Representative

Alcumus

United States

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day. At Veriforce, stellar customer service is foundational to the customer experience. We empower our customers through timely, accurate, and human-centered support. Our goal is to build trust, drive adoption, and ensure customers achieve maximum value from our products. As a Customer Support Representative (CPro), you will serve as a key point of contact for customers (contractors). You will primarily support the CompliancePro (CPro) platform, with opportunities to expand you support in additional platforms on an as needed basis, by handling inbound and outbound communications via phone, email, and chat, while ensuring issues are resolved efficiently, professionally, and with a strong sense of ownership. What that means day-to-day: Customer Support & Communication Handle inbound and outbound customer interactions via phone, email, and live chat Provide professional, empathetic, and accurate support across all communication channels Resolve product, process, and technical issues while maintaining high customer satisfaction CPro Program Support Technical Support: Resolve technical issues, troubleshoot problems, and guide customers through solutions. Product/Service Information: Provide details about products or services, including specifications, features, and updates. General Navigation Assistance: Helping customers navigate through systems, platforms, or services to improve their experience. Compliance Inquiries: Addressing customer questions or concerns related to compliance, training, and requirements relevant to our company's operations. Additionally, manage all complex contractor name changes and account mergers. Customer Success & Collaboration Track customer inquiries and feedback to identify trends and improvement opportunities Proactively monitor customer health and escalate risks as needed Encourage product adoption by sharing best practices and optimization strategies Partner with internal teams to resolve escalations and improve the end-to-end customer experience Systems & Documentation Accurately document all customer interactions in Salesforce (or CRM) Maintain detailed case notes, follow-ups, and resolution tracking Contribute insights to improve processes, knowledge bases, and support workflows What you’ll need to be successful: Qualifications Fluency in written and verbal Spanish High School Diploma or GED required 1+ year of customer service or customer support experience (call center or SaaS environment preferred) Typing speed of 40+ WPM Proficiency with Microsoft Office tools Experience using Salesforce or a CRM system preferred Skills & Competencies Excellent written and verbal communication skills Ability to learn quickly with strong self-learning capabilities Comfortable managing customers and contractors by phone, chat, and email Customer-first mindset with a high level of ownership and accountability Highly collaborative team player with adaptability to changing workloads and processes Open to feedback and committed to continuous improvement Self-motivated, dependable, and focused on delivering positive customer outcomes Strong problem-solving skills with perseverance through resolution and attention to detail Strong interpersonal skills Work Schedule & Availability Ability to work 8-hour shifts during weekdays within a service coverage window of 5:00 a.m. to 7:00 p.m. CT Ability to work weekends on an as needed basis during a service coverage window of 5:00 a.m. to 7:00 p.m. CT Shift schedules may vary and are subject to change to support customer demand, operational coverage, and future growth Willingness to maintain scheduling flexibility with reasonable notice What you’ll get in return: Here are just a few of the great reasons to join our team! Work with a global team! We have colleagues and customers across North America and around the world. Veriforce is a great place to work! Our leaders and team members consistently cite our culture as one of the top reasons it’s a great place to build a career. Veriforce provides 100% employer-paid medical and dental insurance for employees Monthly contributions to Health Savings Accounts A 401(k) match that is immediately fully vested Outstanding time off benefits Paid time off for volunteer activities Remote work opportunities All job offers will be contingent on the successful completion of a background check. Originally posted on Himalayas

On-siteFull-time3d agoApply

Customer Support Specialist

Kneaders Bakery & Cafe

Orem, UT

Kneaders National Home Office, North State Street, Orem, UT, USA | Kneaders phone support | Hourly | 11-12 per hour Depending on experience | Full time/Part time | Medical, dental, vision health insurance options for full time employees, wellness benefits including EAP and pet insurance for all full & part time employees. FULL OR PART-TIME POSITIONS AVAILABLE Work-Life balance - all Kneaders Bakery & Cafe locations are closed every Sunday & are closed on Thanksgiving Day & Christmas every year Health benefits for full-time employees to support health & wellness (we also offer pet insurance for your 4-legged family members) Career growth opportunities - Restaurant leadership, retail management, specialization in the art of pastry & bread baking -- Kneaders has many career development paths available. Competitive hourly wages If this sparks your interest, read below to learn about the person Kneaders is currently looking for. Kneaders Bakery & Cafe is currently looking for a Customer Support Specialist! In the role of Support Specialist , you will have the opportunity to provide support for our operators and employees who work hard for us every day! We are looking for part time and full time agents to take inbound calls. Customer Support Specialist responsibilities include: Respond to customer queries in a timely and accurate way, via phone or email Identify customer needs and help customers place orders Organize catering orders Help customers place to-go orders Assist with customer feedback/complaints Identifying customer needs and helping customers use specific features (rewards, online ordering, DoorDash, etc.) Educate customers on our menu This is a remote position in which it is required to reside in a state where we have a Kneaders restaurant (Utah, Texas, Nevada, Arizona, Idaho, or Colorado). Customer Support Specialist Requirements include: Experience as a Customer Support Specialist or similar CS role Familiarity with the food service industry is a plus Must have your own computer and reliable internet source Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough case Highly motivated and cheerful Proficiency on the Kneaders menu If this person is YOU, start your journey today & complete your application

On-siteFull-time2w agoApply

Customer Support Representative

A-Gas US Inc

Bowling Green, OH

Customer Support Representative Who We Are A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases . A-Gas also provides refrigerants, blowing agents, fire protection agents, and carbon credit offsets. Rapid Recovery is the company's service division and the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas lead s the industry in developing cutting-edge solutions designed to protect the environment. For more information on A-Gas, go to www.agas.com/us {rel="noopener noreferrer" target="_blank"} . Job Overview A-Gas is seeking an energetic, detail-oriented, and customer-focused Network Customer Support Representative to join our growing team. This position serves as a key point of contact for internal and external customers, providing responsive service, accurate order support, and proactive account coordination. The ideal candidate is a strong written and verbal communicator who builds trusted professional relationships, works effectively across departments, and consistently delivers exceptional customer experience. This role will support our West Coast Field Service Team. The hours required for support will be 10AM EST - 7PM EST to lead quoting, supporting the field team and calls. Key Responsibilities Deliver a high level of service and proactive account support to internal and external customers Respond to customer inquiries by phone and email, route calls appropriately, and provide timely updates and tracking information Partner with the Network Customer Support Manager and field teams to strengthen customer relationships and ensure service expectations are met or exceeded Open and maintain customer accounts by coordinating required documentation with Finance and applicable sales, accounts, and field teams Enter, review, and track sales orders and manual work orders in Salesforce accurately and efficiently Confirm order details, including contract pricing, fees, purchase orders, payment terms, and account requirements Prepare customer quotes and send invoices to customers and internal stakeholders Address customer concerns professionally, research returns and rebills, and coordinate follow-up through

On-siteContract6d agoApply

Customer Support Representative

ScholarTrip

Dallas, United States

ScholarTrip is seeking a Customer Support Representative to assist customers with travel-related questions and services. This is a remote position open to candidates in Dallas, TX. Full-time and part-time schedules are available. Pay: $22–$27/hour. Previous experience is not required. Duties • Respond to customer questions by email and phone. • Assist with bookings and travel information. • Help with itinerary changes and requests. • Provide clear and accurate information. • Maintain customer records and case notes. • Escalate complex issues when needed. Qualifications • High school diploma or equivalent. • Strong written and verbal communication. • Good computer and typing skills. • Ability to work independently from home. • Strong attention to detail. • Reliable and customer-focused approach. Extra Skills (Optional) • Previous customer service experience. • Familiarity with travel booking platforms. • Experience with CRM or support software. Benefits • $22–$27/hour. • Full-time or part-time schedules. • Remote work opportunity. • Paid training and onboarding. • Paid time off for eligible employees. • Professional growth opportunities. Join ScholarTrip and help customers enjoy a smoother travel experience. We welcome motivated applicants who are ready to learn and provide excellent support.

On-siteFull-time4d agoApply

Customer Support Representative

Careerswift

United States

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use. We are looking for a Customer Support Representative to help our customers get the most value from CerebriOS products. You will respond to customer questions, troubleshoot common issues, document interactions, and work with Product and Technology teams when more complex problems need to be investigated. This is a great opportunity for someone who enjoys helping people, solving problems, and learning how software products work. WHAT YOU WILL DO Respond to customer questions and support requests through available channels Help customers understand product features, workflows, and best practices Troubleshoot common technical and account-related issues Investigate reported problems and determine the appropriate next steps Escalate complex issues to Product, Engineering, or other teams when needed Maintain accurate records of customer interactions and reported issues Follow up with customers to ensure issues are resolved Create and update support documentation and frequently asked questions Identify recurring customer issues and share feedback with internal teams Help identify opportunities to improve the customer experience Support customers during product updates and changes WHAT WE ARE LOOKING FOR 1+ year of experience in customer service, customer support, technical support, or a similar role Strong written and verbal English communication skills Customer-focused and patient approach Strong problem-solving and troubleshooting skills Ability to explain information clearly to non-technical users Good attention to detail and follow-through Comfortable learning new software and digital tools Ability to work independently in a remote environment NICE TO HAVE Experience supporting B2B SaaS or software products Familiarity with ticketing or customer support platforms Basic technical troubleshooting experience Experience working with Jira, Confluence, or similar tools Experience working with analytics or data-related products Experience working with remote or distributed teams COMPENSATION AND BENEFITS $45,000–$62,000 annually, depending on experience, qualifications, and overall fit for the role. CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process. HIRING PROCESS Application review → introductory conversation → practical discussion → conversation with the team/manager → offer. We aim to keep the process focused and respectful of your time, with clear communication throughout the process. EQUAL OPPORTUNITY CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please let us know and we will work with you to make the process accessible. Location: Remote Salary Range: 45,000 - 62,000 USD (gross, annually) Originally posted on Himalayas

On-siteFull-time$45K – $62K1w agoApply

Customer Support Specialist

Albi

Chicago, IL

The Customer Support Specialist will provide technical support to customers, document product issues, and improve internal and customer-facing documentation. Training will be provided on software tools and Albi's product. Top Skills: Confluence, Hubspot, Intercom, JIRA, Quickbooks, SQL Industry: Software

On-siteContractNaNy agoApply

Customer Support Specialist

Wayvia

Remote Talent Cloud

Indianapolis, United States

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include: Responding to customer inquiries via phone, email, and/or chat Providing fast, friendly, and professional assistance Troubleshooting product and service issues to find optimal solutions Maintaining detailed and accurate records of customer interactions Staying up to date on client products, services, and policies to provide accurate information Collaborating with teammates and sharing feedback to continuously improve the customer experience

On-siteContract1mo agoApply

Customer Support Engineer

RelationalAI

United States

Who We Are At RelationalAI, we’re solving one of the most important challenges in artificial intelligence: how to teach large language models the logic, semantics, and business context of the modern enterprise. Frontier models are trained almost entirely on public data — they can speak about the world, but they don’t understand your business. We fix that. RelationalAI has pioneered a breakthrough called Superalignment — technology that enables LLMs to learn natively from private, structured enterprise data inside the data cloud. By combining this with relational knowledge graphs and our proprietary neuro/symbolic-relational reasoners, we deliver trustworthy decision intelligence: systems that use semantic models to truly understand how a business operates and can reason across its data to drive better outcomes. We’re a globally distributed team of engineers, scientists, and builders redefining how AI learns from data. We believe that high-stakes decisions deserve frontier intelligence — intelligence that’s explainable, aligned, and grounded in reality. If you’re driven by curiosity, thrive in complexity, and want to help build the system that brings true understanding to enterprise AI, you’ll feel right at home here. Customer Support Engineering: Customer Support Engineering is an integral part of the Customer Success organization and a key foundation for the long-term success and satisfaction of our growing customer base. This team’s primary focus is understanding our customers' environments, questions, and issues to ensure the best customer experience with RelationalAI products and services. What You'll Do: As a Support Engineer, you’ll spend your first months immersed in learning RAI’s products, support and other internal processes, and working on support cases from customers to build up the appropriate level of experience and insight needed to deliver the level of support RAI’s customers have come to appreciate and expect. You will also have the opportunity to become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team. Last but not least, you will be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet our customers' needs in the market. Qualifications: A Customer Support Engineer at RAI is comfortable troubleshooting technical issues, speaking with customers about their needs, questions, and concerns, and working with their colleagues as part of a growing team distributed across the globe. This person should be curious and have a proven ability to learn quickly. Specific qualifications for the role include: Role Skills: Passion for solving customer problems. Take responsibility and ownership of customer problems. Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts. Establish and constantly build upon a solid technical understanding of RAI and how our customers build, deploy and manage applications using our platform. Collaborate effectively with Sales, Field Engineering and Product Engineering to understand and resolve customer issues completely and expediently. Constantly work to streamline and improve processes, tools, RAI’s product offerings, and the overall customer experience. Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike. Ability to leverage AI agents as a resource to accelerate troubleshooting and proactively propose code optimizations for customers. Effectively communicate with all levels of customer contacts including CTOs, management, developers and operations teams. Provide valuable guidance and insight through email, telephone, remote conferencing and occasionally in-person engagements. Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs. Technical Skills: Timely triage varying issues based on error messages, log files, thread dumps, stack traces, sample code, and other available data points. Troubleshoot performance issues with customer technology and how it works with RAI technology. Embrace RAI as a part of the customer’s overall architecture, with a need to advise and troubleshoot client applications. Efficiently troubleshoot environment issues primarily with RAI, Snowflake, and Azure. Background in database technologies and/or graph database technologies. Proficient in programming languages - Python, SQL etc. Other Requirements: 5+ years in a customer-facing support role. B.S. or M.S. in Computer Science or Engineering, or other technical fields, strongly considered. The Customer Support Engineer position offers a base salary range of $140,000 to $160,000, along with equity and comprehensive benefits. Please note that this range serves as a guideline; actual total compensation may vary based on factors such as experience, skill set, qualifications, and geographic location. Why RelationalAI At RelationalAI, you will: Work from anywhere in the world Earn competitive salary + equity Enjoy open PTO, flexible schedules, and recharge weeks Access global benefits, mental-health support, and learning stipends Join a transparent, inclusive, and globally connected culture that values curiosity, excellence, and impact Regular team offsites and global events – Building strong connections while working remotely through team offsites and global events that bring everyone together. A culture of transparency & knowledge-sharing – Open communication through team standups, fireside chats, and open meetings. Country Hiring Guidelines: RelationalAI hires people from around the world. All of our roles are remote; however, some locations might carry specific eligibility requirements. Because of this, understanding location & visa support helps us better prepare to onboard our colleagues. Our People Operations team can help answer any questions about location after starting the recruitment process. How to Apply If you’re driven by understanding, powered by curiosity, and ready to help shape the next era of enterprise intelligence — we’d love to hear from you. Join us and help build the reasoning layer for the modern enterprise. Privacy Policy:EU residents applying for positions at RelationalAI can see our Privacy Policyhere. California residents applying for positions at RelationalAI can see our Privacy Policy here RelationalAI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Originally posted on Himalayas

On-siteFull-time$1.4L – $1.6L1w agoApply

Customer Support Specialist

Gcg

United States

Overview GCG's Custom Engineered Solutions (CES) business unit is currently seeking Customer Support Representatives to support our OEM and Industrial customers and Account Managers. This role manages day-to-day customer orders, coordinates with internal teams on production and delivery, and proactively resolves issues to ensure an exceptional customer experience. The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced manufacturing environment. Schedule: Monday to Friday, 8:00am to 5:00pm CST or EST What you'll do Process and manage customer orders, including POs, EDI, and related documentation Support Account Managers and customers with order status, production schedules, delays, and supply chain updates Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling Manage customer complaints and RMAs through resolution Maintain accurate customer records, open-order reports, and communication logs Support contract amendments and special projects Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs Perform other duties What you'll bring 3+ years of Customer Service, Customer Support, or Sales Support experience; previous experience with distribution or manufacturing preferred but not required High School Degree or Equivalent required; Associate's or Bachelor’s Degree preferred Proficiency in Microsoft Excel, Word, and other business applications Experience using an ERP system Experience managing high volumes of online orders, ensuring accuracy Experience in processing RMAs (Return Merchandise Authorizations), including initiating, tracking, and completing return requests Ability to manage multiple priorities and changing requirements in a deadline-driven environment Professional verbal and written communication and listening skills Ability to work independently and collaboratively Experience with wire, cable, electrical, or electronics manufacturing is a plus What We Offer Competitive salary, starting at $50,000 per year based on relevant industry experience Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind An employee-centric company that values and truly appreciates our most important asset: You! About Custom Engineered Solutions (CES) Paige, a GCG company, has been delivering innovative wire and cable solutions for over 65 years. Serving industries including renewable energy, data communications, industrial applications, irrigation, and more, we are committed to engineering excellence, customer-driven innovation, and high-quality products that help businesses solve complex challenges with tailored solutions. Built on a foundation of expertise, flexibility, and humility, we are dedicated to solving customer challenges, adapting to their needs, and continuously improving. At Paige, we remove ego from the equation, fostering a collaborative, customer-focused culture that drives long-term growth, innovation, and enduring partnerships. Join us and be part of a company shaping the future of connectivity. About GCG At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates, and the communities we serve. Our Use of AI in Recruiting At GCG, we use AI technology to assist with our interviews by automating note-taking, allowing our hiring teams to focus fully on the conversation. This technology supports efficiency and accuracy in capturing candidate insights during interviews but is not used to evaluate resumes. All resume reviews and candidate assessments are conducted directly by our corporate recruiting team and hiring managers to ensure a thoughtful, human-centered approach. This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. GCG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Originally posted on Himalayas

On-siteFull-time$50K – $50K6d agoApply

Customer Support Jobs