customer support

**Job Description** AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. **Mission** : To execute the operating model consistently by delivering for customers every day. The Customer Support Team Member is responsible for ensuring customer requests, order activity, and administrative processes are completed accurately, efficiently, and in accordance with established requirements. This role supports the Account Management team by reviewing contracts, entering and maintaining orders, monitoring the order board, and communicating potential issues before they impact customers. The Customer Support Team Member serves as an important link between customers, Account Managers, and internal departments. Success in this role requires strong attention to detail, organization, responsiveness, and the ability to manage a high volume of transactions while maintaining accuracy. **KEY RESPONSIBILITIES** + Contract Review + Order Entry & order board + Communicate potential issues to the Account Manager or Leads + Assist Account Managers + Primary Measures + Order accuracy + Order Volume + Administrative accuracy + Follow applicable policies, procedures, and work + Support department and continual improvement + Execute all other duties as **PERFORMANCE/PROFESSIONAL SKILLS EXPECTATIONS** This position is expected to meet the following expectations: + **Customer Focus** – Demonstrates a commitment to providing professional, responsive, and courteous service to customers and internal stakeholders. + **Accuracy and Attention to Detail** – Completes work accurately, thoroughly, and in accordance with established procedures and requirements. + **Communication** – Communicates clearly, professionally, and in a timely manner with customers, vendors, coworkers, and management. + **Organization and Time Management** – Effectively prioritizes responsibilities, manages multiple tasks, and meets established deadlines. + **Teamwork and Collaboration** – Works cooperatively with others and contributes to a positive, respectful, and productive work environment. + **Accountability** – Takes ownership of assigned responsibilities, follows through on commitments, and promptly addresses issues or concerns. + **Problem Solving** – Identifies problems, evaluates available information, and takes appropriate action or seeks assistance when necessary. + **Professionalism** – Maintains a professional attitude, appearance, work ethic, and conduct consistent with company expectations. + **Quality and Compliance** – Follows applicable company policies, procedures, work instructions, and ISO-related requirements and maintains accurate documentation. + **Continuous Improvement** – Identifies opportunities to improve processes, efficiency, accuracy, customer service, and overall business performance. + **Confidentiality and Integrity** – Protects confidential information and conducts all business activities with honesty, integrity, and sound judgment. **WORK ENVIRONMENT** **Environment:** Manufacturing/Office/Hybrid/Onsite/Remote **Physical Requirements:** Ability to sit and work at a computer for extended periods, frequent use of keyboard, mouse, telephone, and other office equipment in an indoor climate-controlled setting, moderate standing, walking, bending, squatting, and occasional lifting of up to 10 pounds from floor to desk height and minimal overhead lifting **PPE:** As required by specific site **Travel Requirements:** N/A **QUALIFICATIONS & COMPETENCE** **Education:** Associate degree in Business, Business Administration, Supply Chain, Operations, Distribution, or a related field preferred. **Experience:** + 1–3 years of experience in customer service, order entry, sales support, administrative support, inside sales, or a related role preferred. + Experience processing customer orders or working with an ERP, order management, or business system preferred. + Experience reviewing documents, purchase orders, contracts, or customer requirements + Experience working in a high-volume, deadline-driven environment + Experience supporting customers or internal sales/account management teams **Knowledge & Skills:** + CRM, order management, and other business systems + Microsoft Office Products + ERP Systems **Certifications/Licenses: N/A** This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as business needs change. Working Hours: 8AM-4:30PM, Monday-Friday Hourly Pay: $20.00-28.00 Benefits: + 401(k) + 401(k) matching + Dental insurance + Flexible spending account + Health insurance + Life insurance + Paid time off + Vision insurance _We are an AA/EEO/Veterans/Disabled employer._ \#AFC123

**Job Description** AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. **Mission** : To execute the operating model consistently by delivering for customers every day. The Customer Support Team Member is responsible for ensuring customer requests, order activity, and administrative processes are completed accurately, efficiently, and in accordance with established requirements. This role supports the Account Management team by reviewing contracts, entering and maintaining orders, monitoring the order board, and communicating potential issues before they impact customers. The Customer Support Team Member serves as an important link between customers, Account Managers, and internal departments. Success in this role requires strong attention to detail, organization, responsiveness, and the ability to manage a high volume of transactions while maintaining accuracy. **KEY RESPONSIBILITIES** + Contract Review + Order Entry & order board + Communicate potential issues to the Account Manager or Leads + Assist Account Managers + Primary Measures + Order accuracy + Order Volume + Administrative accuracy + Follow applicable policies, procedures, and work + Support department and continual improvement + Execute all other duties as **PERFORMANCE/PROFESSIONAL SKILLS EXPECTATIONS** This position is expected to meet the following expectations: + **Customer Focus** – Demonstrates a commitment to providing professional, responsive, and courteous service to customers and internal stakeholders. + **Accuracy and Attention to Detail** – Completes work accurately, thoroughly, and in accordance with established procedures and requirements. + **Communication** – Communicates clearly, professionally, and in a timely manner with customers, vendors, coworkers, and management. + **Organization and Time Management** – Effectively prioritizes responsibilities, manages multiple tasks, and meets established deadlines. + **Teamwork and Collaboration** – Works cooperatively with others and contributes to a positive, respectful, and productive work environment. + **Accountability** – Takes ownership of assigned responsibilities, follows through on commitments, and promptly addresses issues or concerns. + **Problem Solving** – Identifies problems, evaluates available information, and takes appropriate action or seeks assistance when necessary. + **Professionalism** – Maintains a professional attitude, appearance, work ethic, and conduct consistent with company expectations. + **Quality and Compliance** – Follows applicable company policies, procedures, work instructions, and ISO-related requirements and maintains accurate documentation. + **Continuous Improvement** – Identifies opportunities to improve processes, efficiency, accuracy, customer service, and overall business performance. + **Confidentiality and Integrity** – Protects confidential information and conducts all business activities with honesty, integrity, and sound judgment. **WORK ENVIRONMENT** **Environment:** Manufacturing/Office/Hybrid/Onsite/Remote **Physical Requirements:** Ability to sit and work at a computer for extended periods, frequent use of keyboard, mouse, telephone, and other office equipment in an indoor climate-controlled setting, moderate standing, walking, bending, squatting, and occasional lifting of up to 10 pounds from floor to desk height and minimal overhead lifting **PPE:** As required by specific site **Travel Requirements:** N/A **QUALIFICATIONS & COMPETENCE** **Education:** Associate degree in Business, Business Administration, Supply Chain, Operations, Distribution, or a related field preferred. **Experience:** + 1–3 years of experience in customer service, order entry, sales support, administrative support, inside sales, or a related role preferred. + Experience processing customer orders or working with an ERP, order management, or business system preferred. + Experience reviewing documents, purchase orders, contracts, or customer requirements + Experience working in a high-volume, deadline-driven environment + Experience supporting customers or internal sales/account management teams **Knowledge & Skills:** + CRM, order management, and other business systems + Microsoft Office Products + ERP Systems **Certifications/Licenses: N/A** This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as business needs change. Working Hours: 8AM-4:30PM, Monday-Friday Hourly Pay: $20.00-28.00 Benefits: + 401(k) + 401(k) matching + Dental insurance + Flexible spending account + Health insurance + Life insurance + Paid time off + Vision insurance _We are an AA/EEO/Veterans/Disabled employer._ \#AFC123

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Customer Support - DH Pace Company, Inc. Hybrid Work Eligibility | 100 Years in Business | Advancement Opportunities DH Pace Company, Inc. is hiring a Customer Support Representative to join our Nationwide Service Team in Olathe, KS. A customer service rep is responsible for helping customers understand their service needs, coordinating the right solutions, and ensuring technicians have the accurate information needed to provide excellent service. The available work schedules are: Tuesday to Saturday 1:00 PM-10:00 PM Sunday to Thursday 1:00 PM-10:00 PM Friday to Monday 11:00am-10:00pm Position overview: Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service. Promote all products and services Gather information from the customer to ensure accuracy for our technicians. Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need Represent the company in a professional manner with good customer service and verbal communication skills Maintain and promote a positive attitude toward customers regardless of the circumstances Other responsibilities as assigned Qualifications: High school diploma or GED required Two (2) years of customer service experience, or administrative work preferred Must be able to work independently with little supervision Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks Excellent verbal and written communication skills Must be proficient with technical applications, including Microsoft Office Suites What We Offer Comprehensive medical, dental, and vision coverage — available your first full month Generous paid time off plus paid holidays and floating holidays Company-paid life insurance, short-term disability, and long-term disability 401(k) with employer match Health Savings Account (HSA) and Flexible Spending Account (FSA) options Voluntary benefits including supplemental life and critical illness coverage Employee discounts for you and your immediate family Competitive compensation with annual performance reviews Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative to join our Contact Center team in Olathe, KS. This in office position is seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. This position is eligible for a hybrid work schedule after successful completion of the introductory training period. Position overview: Schedule and create accurate and complete service tickets for residential and commercial customers. Promote all products and services, quoting accurate pricing when appropriate. Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution. Conduct outbound calls for customer follow-ups as needed. Coordinate with Dispatch teams to prioritize and fulfill customer requests. Update and maintain accurate records of customer interactions in the ERP system. Meet personal/team critical Key Performance Indicators (KPI’s). Follow communication procedures, guidelines, and policies. Continuously seek opportunities to improve the customer experience and streamline processes. Ability to work overtime as required OR ability to work additional hours as required. Other duties as assigned. Qualifications: High school diploma or equivalent with previous experience in customer service or related field. Strong communication skills, both verbal and written. Proficiency in Microsoft Office Suite and CRM software. Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment. Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules. What We Offer Comprehensive medical, dental, and vision coverage — available your first full month Generous paid time off plus paid holidays and floating holidays Company-paid life insurance, short-term disability, and long-term disability 401(k) with employer match Health Savings Account (HSA) and Flexible Spending Account (FSA) options Voluntary benefits including supplemental life and critical illness coverage Employee discounts for you and your immediate family Competitive compensation with annual performance reviews Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

Sales Operations and Category Management SupportLocation: Carlisle, PA - 3 days/week onsite Role OverviewThis role provides ongoing Sales Operations, Category Management, Item Management, and Market Development support. The position involves product data maintenance, reporting, promotion administration, store project coordination, and cross-functional support across multiple business systems and stakeholders. Key ResponsibilitiesManage and maintain product master data, including UPC setup, audits, and item lifecycle updates.Generate, validate, and distribute sales, category, and business performance reports.Provide analytical and operational support to Category Management teams.Develop insights and recommendations through business reporting and trend analysis.Set up, monitor, and track promotional and pricing deals.Coordinate market development activities, including store installations, remodels, and closures.Required QualificationsEducation: A college degree or equivalent work experience is required. Experience: Experience building sales and customer trend reporting is required. Candidates must have a high attention to detail and a self-starter mentality. Familiarity with relevant internal systems is necessary; experience with IDW is considered in lieu of specific system knowledge. Preferred QualificationsAn analytics or business degree is preferred.Project management experience is a plus.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policyEverforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Sr. Manager, Customer Support + Manager, Customer Support

PetDesk

Remote

I'm hiring for two Support Leadership positions at PetDesk. Feel free to DM if you have any questions!

Celebrating our 82nd year, Martin Engineering is a privately owned global manufacturing company located in Neponset, IL. The leader in our industry, we believe our people are responsible for our SUCCESS. We strive to deliver superior service to all our internal and external customers. If you provide excellent Customer Service, please continue reading to find out what we are looking for in a Customer Support Representative. The Customer Support Representative provides quality customer service through the efficient and timely completion of the ordering process, including order entry and labor billing if assigned. This individual takes customer calls, processes orders, and follows up on r equests. This position supports internal and external customers in meeting requirements within the quality system. This role provides ongoing support to customers after the sale is final. Building business relationships with customers is key to the success of this role. Overview of duties: + Prepares, submits, and enters quotations for assigned territories. + Performs order entry for assigned territories and customers; translates and interprets customer orders and documents as necessary; produces acknowledgments of orders and backorders. + Provides information to customers regarding price, weight, volume of equipment and shipping details. + Maintains customer database for both systems including initial set up of new customers. + Interfaces with various departments while monitoring past due orders, initiating returned goods authorization and creating credits. + Provides departmental support by answering customer calls for assigned area and other areas as needed for appropriate support to customers. + May utilize the IFS system and serves as liaison within department and other departments with issues that arise. + May reviews work requests for accuracy, clarity and proper lead times for all orders and labor billings with the originator. + Communicates sales prospects to customer development and salespersons. Education, Experience & Training: + Two-year degree/certificate in business administration or related field preferred; high school diploma or equivalent required + One or more years of prior work-related experience + Proficient communicator, both written and orally in English required + Proficient understanding of Microsoft Office Suite specific to Excel and Word If our culture hasn't convinced you that Martin Engineering is the place you want to be, check out a few of our benefits! + Medical + Dental + Vision + Prescription + Flexible Spending + Dependent Care Reimbursement + Company Paid Life Insurance + Company Paid Short-term & Long-term Disability + 401k - with less than 30-day enrollment, no vesting schedule, & generous company match! + Onsite Medical Clinic free of charge to employees & dependents enrolled in our healthcare plan. + Cafe' + Fitness Center + Generous vacation package + Tuition reimbursement + Martin Annual Rewards Program (bonus opportunity) + Casual dress policy And much, much more.............. To learn more about who we are, check us out at www.martin-eng.com Powered by JazzHR

Customer Support Specialist

House Rx

Remote

We're looking for a Customer Support specialist to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team, and why House Rx is the right next step in your career. About the Role This role will play an integral part in supporting our customers post-launch. Your primary focus will be to organize, triage, and resolve requests from external customers utilizing the House Rx product suite. You get to work collaboratively with engineering, clinical operations and customer success to help resolve user requests in a timely manner and ensure a positive customer experience. What You’ll Do Triage, prioritize, and resolve incoming support tickets and phone calls from customers, utilizing our support management platform, while proactively communicating with the support team to ensure timely updates, efficient collaboration, and resolution of complex issues. Communicate in a responsive and empathetic manner with our customers, ensuring requests are followed up on and resolved in a timely manner. Categorize support requests and customer feedback to help surface larger themes and areas for improvement that would enhance our customers’ product experience. Become a subject matter expert of the House Rx pharmacy management system and workflows in order to best support and educate users on our products and services. About You 3+ years experience with Specialty Pharmacy Operations or similar. Experience with House Rx platform preferred. Comfortable navigating pharmacy management and EMR systems and learning new technology quickly. Positive and collaborative problem-solver with a passion for working with customers to improve their experience Clear communicator (verbal and written) who is able to build a positive rapport with customers and team members in various roles Well organized under pressure and able to effectively prioritize requests that may fluctuate rapidly in both scope & quantity Maintain a calm, empathetic and solutions-oriented approach when stressful situations arise Has a clear understanding that the outcomes of the role directly impact patient care, and is motivated to solve customer issues efficiently and quickly Very comfortable in an external facing role taking inbound calls from customers and addressing their feedback Why You Should Join Our Team A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need. At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character. Expected Full-Time Base Salary Starting At: $63,000 The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements, equity, paid time off and benefits.

Customer Support & Success

Trilogy

Remote

Behind every great athlete, musician, or chess champion, there is a coach. Before coaches were coaches, however, they were masters of their craft. For that very reason, we task the best customer support agents in our company with coaching our agents. Simply put, we believe top-performers should be leaders. If you are the best customer support agent on your team, we’d like to give you the leadership opportunity you’ve earned. Trilogy is on the lookout for Customer Support leaders who are ready to elevate their careers. Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly technical agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to transform our L1s and L2s into elite agents and help our system achieve its full potential. Our service is the #1 reason our customers continue to partner with us year after year, and our support leaders are responsible for making that service first-class. If you’re looking to take charge in a high-stakes environment, then we invite you to take the next big step in your career. Review support agents’ work, then tap into your support experience to generate insightful feedback. You will need to be the best ticket solver on your team, even if that’s not how you spend the majority of your time. Expand your knowledge across an array of technologies. Our team supports over 100 unique enterprise software products, ranging from mobile app development platforms to digital marketing solutions. Coach a 10-agent team by reviewing their work and providing written, actionable feedback resulting in high first contact resolution. 2+ years of experience as a top-performing customer support agent. You must exemplify a customer-centric approach to ticket handling when coaching agents. Ability to understand code, scripts, and database queries. While you will not be writing code in this role, you will still need to pass a basic coding assessment to get hired. Fluent English and the ability to write clearly and concisely. The ability to work 100% remotely from your own home office.

Remote Customer Support

iBrokerPower Capital Inc.

United States

We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Originally posted on Himalayas

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Customer Support Associate is the entry point into TicketManager’s on-shore Customer Support organization and is focused on building the foundational product knowledge, customer-service skills, and judgment needed to grow within the team. As a frontline partner to our customers, you will primarily support general and non-paid support accounts by resolving day-to-day questions across the TicketManager platform, ticketing, and guest management. You’ll communicate directly with customers through phone, Zoom, email, and chat, with an emphasis on live communication whenever it can resolve an issue faster and create a better customer experience. You’ll troubleshoot common issues, conduct customer trainings, maintain accurate case documentation, and learn how to identify and execute the appropriate escalation path for more complex needs. Through hands-on experience, ongoing training, and shadowing experienced teammates, you’ll develop the skills needed to independently handle an increasingly complex range of customer needs and advance within the Customer Support organization. Responsibilities: + Serve as a frontline point of contact for TicketManager customers, primarily supporting general and non-paid support accounts. + Resolve basic customer inquiries related to platform navigation, user access, ticketing, account setup, and standard product functionality. + Handle guest management requests, including guest list questions, access issues, site or email updates, and other routine guest management needs. + Take a call-first approach to customer support by proactively offering phone or Zoom assistance when it can resolve an issue faster and more effectively than back-and-forth communication over email or chat. + Conduct customer training sessions to help users confidently navigate TicketManager and understand key platform functionality and processes. + Gather relevant information, troubleshoot customer issues, and determine the appropriate resolution or next step. + Identify and execute the correct escalation path, routing enhanced, premium, technical, or strategic issues to the appropriate internal team. + Accurately document customer interactions, issues, troubleshooting steps, and resolutions within the CRM and ticketing systems. + Prioritize, manage, and close assigned cases in accordance with established SLA, CSAT, productivity, and quality expectations. + Develop a strong working knowledge of TicketManager, guest management tools, internal systems, support processes, and customer workflows. + Shadow experienced Customer Support teammates and participate in ongoing training to strengthen product knowledge, troubleshooting skills, and customer communication. + Educate customers on available knowledge-base articles, training materials, and self-service resources. + Contribute to basic internal and customer-facing documentation updates as products and processes evolve. + Identify recurring customer questions, issues, and trends and escalate them to more senior team members or leadership. + Collaborate with teammates to provide effective queue coverage and a consistent, high-quality customer experience. Desired Skills and Experience: + Bachelor's Degree Required + 0-2+ years of experience in customer service, customer support, hospitality, administrative support, SaaS, or another customer-facing environment. + Experience with Zendesk or a similar customer service or ticketing platform is a plus. + Comfortable communicating directly with customers across phone, Zoom, email, and chat, including proactively moving conversations to live communication when it will lead to a faster or better resolution. + Excellent verbal and written communication skills with the ability to communicate clearly, professionally, and concisely. + Strong listening skills and the ability to understand a customer's needs before determining the appropriate solution. + A proactive, customer-first mindset with a genuine desire to help customers feel confident and supported. + Strong problem-solving skills and an interest in learning how to troubleshoot software and customer issues. + Comfortable learning new technology, systems, tools, and processes. + Detail-oriented and disciplined about accurately documenting customer interactions, actions, and resolutions. + Ability to follow established processes while developing the judgment to recognize when and where an issue should be escalated. + Strong organizational and time-management skills with the ability to manage multiple customer requests and priorities. + Coachable, curious, and eager to learn, with a desire to continuously build product expertise and customer-service skills. + Comfortable delivering customer training and presenting information one-on-one or to small groups. + Thrive in a fast-paced, high-volume, results-oriented, and collaborative environment. TicketManager Highlights: + Location: Mesa, AZ or New York, NY + Compensation: $22-$24 per hour & Bonus Eligibility + Reports to: Manager, Customer Support + Work Expectations: Role is In-Office, Monday-Friday + Retirement: 401(k) & Company Match + Health Benefits: Medical, Dental, Vision & Chiropractic + Time Off: Unlimited PTO + Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations. + Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering + Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup + Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal + 4.5 out of 5 Glassdoor rating + Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR

Customer Support Engineer

RelationalAI

Remote

What the job involves Customer Support Engineering is an integral part of the Customer Success organization and a key foundation for the long-term success and satisfaction of our growing customer base This team’s primary focus is understanding our customers' environments, questions, and issues to ensure the best customer experience with RelationalAI products and services As a Support Engineer, you’ll spend your first months immersed in learning RAI’s products, support and other internal processes, and working on support cases from customers to build up the appropriate level of experience and insight needed to deliver the level of support RAI’s customers have come to appreciate and expect You will also have the opportunity to become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team Last but not least, you will be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet our customers' needs in the market Requirements A Customer Support Engineer at RAI is comfortable troubleshooting technical issues, speaking with customers about their needs, questions, and concerns, and working with their colleagues as part of a growing team distributed across the globe This person should be curious and have a proven ability to learn quickly Passion for solving customer problems Take responsibility and ownership of customer problems Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts Establish and constantly build upon a solid technical understanding of RAI and how our customers build, deploy and manage applications using our platform Collaborate effectively with Sales, Field Engineering and Product Engineering to understand and resolve customer issues completely and expediently Constantly work to streamline and improve processes, tools, RAI’s product offerings, and the overall customer experience Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike Ability to leverage AI agents as a resource to accelerate troubleshooting and proactively propose code optimizations for customers Effectively communicate with all levels of customer contacts including CTOs, management, developers and operations teams Provide valuable guidance and insight through email, telephone, remote conferencing and occasionally in-person engagements Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs Timely triage varying issues based on error messages, log files, thread dumps, stack traces, sample code, and other available data points Troubleshoot performance issues with customer technology and how it works with RAI technology Embrace RAI as a part of the customer’s overall architecture, with a need to advise and troubleshoot client applications Efficiently troubleshoot environment issues primarily with RAI, Snowflake, and Azure Background in database technologies and/or graph database technologies Proficient in programming languages - Python, SQL etc 5+ years in a customer-facing support role B.S. or M.S. in Computer Science or Engineering, or other technical fields, strongly considered If you’re driven by understanding, powered by curiosity, and ready to help shape the next era of enterprise intelligence — we’d love to hear from you

Customer Support Coordinator

Trelleborg

Renton, WA

The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial contact for customers. The CSC is responsible for customer order and quote management to include contract review, price analysis, delivery performance, and general reporting. This position at times may need to source and purchase product from internal and 3rd party suppliers. The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills. In some situations, the CSC may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts. Tasks and Responsibilities: The CSC can have a variety of tasks and responsibilities that may include but are not limited to: Customer Management: Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets Interface with internal teams and external customers to proactively resolve customer complaints May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements Communication: Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs Resolve delivery schedule problems and negotiate delivery schedule changes Hub Operations: Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by identifying potential improvements to the internal work processes Provide proactive communication, analysis, and problem solving to team members Administrative: Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets. Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100. Education and Experience Minimum 1 yr. Customer Service experience required Associate degree strongly preferred Bachelor’s degree a plus Knowledge of basic business sales and marketing practices preferred Experience in the Aerospace, Sealing, or Polymer industry is beneficial Familiarity with AS9100 quality requirements is beneficial Familiarity with order management is beneficial Competencies Strong written and verbal communication skills Strong people and relationship building skills Customer driven with a positive, professional, determined attitude Strong organizational skills with the ability to multi-task with attention to detail and accuracy Basic math skills (addition, subtraction, margin calculations) Proficient in the use of Microsoft Office Word and Excel Proficiency in the use of business operational software (Oracle JDEdwards, SAP) is beneficial Adapting to customer and supplier websites for orders, updates, changes, etc. Key Interface and Stakeholders Develop and maintain strong working relationships with: Outside customers Internal co-workers Internal Sales and Application Engineers Internal purchasing department Internal supply chain personnel Factory personnel Management Travel: Local coverage Travel for offsite training when required, 0-10% Compensation range: $25.00-31.00/hour Benefits: 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Apply here! As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status. This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident ( i.e . Green Card Holder), Political Asylee or Refugee . All applicants must successfully complete a background check and drug screening as a condition of employment.

Customer Support Associate

Levelx Micro Systemes

United States

This is a remote position. We are seeking a Customer Support Associate who is passionate about delivering exceptional customer experiences and driving customer loyalty. In this role, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, offering online support, and handling customer service inquiries. The role also includes addressing technical support issues and effectively communicating with customers to resolve their concerns. Responsibilities: Respond to customer inquiries through multiple channels in a timely and professional manner. Assist customers with product information, orders, payments, shipping, returns, and exchanges. Handle complaints and provide effective solutions, escalating issues when necessary. Maintain accurate records of customer interactions, transactions, and feedback. Collaborate with internal teams to resolve customer issues efficiently. Provide product and service guidance to help customers make informed decisions. Monitor customer feedback and suggest improvements to processes, products, or services. Stay updated on company policies, product offerings, and eCommerce platform functionalities. Requirements Bachelor’s degree in a related field. 0–1 years of experience in customer support, preferably in eCommerce or retail. Excellent command of English and Hindi. Excellent written and verbal communication skills. Strong problem-solving and interpersonal skills. Ability to handle high-volume inquiries with patience and professionalism. Familiarity with eCommerce platforms, order management, and CRM tools is a plus. Team-oriented, proactive, and detail-focused. Originally posted on Himalayas

Customer Support Specialist

Professional Office Services, Inc.

Winter Haven, FL

Professional Office Services, Inc. is currently seeking candidates for a Customer Support Specialist at our Winter Haven, FL location. The general hours for this position will be 8:00am-4:30pm (Eastern Time) Monday through Friday. Starting hourly rate is $18.50 to $22.00 per hour commensurate with experience and the opportunity to earn two increases during your first year! The primary responsibility of the Customer Support Specialist is to provide the best possible customer experience by by helping identify customer needs while promoting our customized print and electronic communications. The ideal candidate will have a strong understanding of customer service, excellent communication skills and an enthusiasm for helping customers achieve their goals. Customer Support Specialists align with our Sales team, Customers, and Corporate staff to provide the best Customer Experience. Specific job duties include (but are not limited to): Effectively communicate with customers and sales reps to form productive relationships Assist sales reps with keeping customers informed of the products and promotions available Act as the link between customers and the organization in absence of the sales rep Provide best-in-class sales support and customer service Provide assistance with product pricing, quoting, and ordering The ideal candidate will demonstrate excellent customer service skills to include: Excellent interpersonal skills (verbal, written, and over the phone) Thorough knowledge of the features, benefits, and uses of all POS products Highly self-motivated; Team player Knowledge of applicable computer systems such as Microsoft Office Suite, ERP, Salesforce Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer. Professional Office Services, Inc (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to help practices engage with patients. To learn more about our dynamic, privately held corporation, visit www.poscorp.com .

Customer Support Representative

SecurityMetrics, Inc.

Orem, UT

Customer Support Representative Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support! SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe! Responsibilities Provide basic customer support and account maintenance via phone or email Scope customers to determine their PCI Self Assessment Questionnaire type Help customers navigate and understand the PCI Self Assessment Questionnaire Required Skills and Experience Basic computer skills (i.e. typing, email, web browser) Basic understanding of networks and network devices Ability to troubleshoot account issues Desire to learn and grow Excellent written and oral communication skills Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns Preferred Skills and Experience Fluent in English and any of the following languages: Portuguese Dutch Chinese/Mandarin Spanish French/Quebecois Part-time positions are available upon review Familiar with PCI-DSS Experience working in a Call Center Experience dealing in Customer Service Familiar with Linux Basic understanding of HTML

Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years of expertise with innovative technology, Motus enables organizations to optimize spend and increase productivity across their workforce. With solutions purpose-built to enable data-driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally. At Motus, we’re dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day – WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. Position Description: Motus is looking for a proactive and empathetic Customer Support Agent for our Everlance B2C product line. In this role, you will be the first point of contact for customers, helping them resolve issues, answer questions, and ensure a seamless experience with our products and services. Maintaining an industry reputation for outstanding customer service, you will be interacting with users via phone, email, and chat support channels. This position is perfect for those who value providing guidance and support to users across a variety of everyday challenges. You will be a reliable resource and a strong communicator both to customers and to fellow support agents and leadership internally. If you thrive in a collaborative, fast-paced environment and are eager to make a significant impact on our customers, we want to hear from you! The schedule for this role is Wednesday through Sunday, 8am ET-5pm ET or 9am–6pm ET. Position Duties: Resolve and respond to end-user and customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels. Delight end-users and client administrators with a positive, customer-centric approach to question and issue resolution Lead customers' expectations and experience in a way that results in high customer satisfaction. Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the proper channels. Review and process customer forms and documentation Serve as Subject Matter Expert (SME) on designated Everlance products and support tasks and processes. Liaise with the team management for escalations and to ensure proactive and timely resolution of end-user issues. Ability to work after hours and on weekends as needed Desired Skills & Experience: 1 year or more of customer service or support experience (tech or SaaS experience preferred) Strong English communication skills, both written and verbal. (Spanish and / or French proficiency a plus) Tech-savvy with the ability to learn new systems quickly Comfortable working in a fast-paced environment and handling multiple tasks Proven ability to assist customers across multiple channels, including phone, email, and live chat Reliability, consistency and a commitment to the work – adhering to regular business hours and working to close out daily goals benefiting our customers; the ability to communicate and escalate challenges and blockers as needed and work to resolve issues quickly Knowledge of the taxation lifecycle, including reimbursements, deductions, compliance, and payment processing, is a plus Experience with support platforms such as Zendesk or Salesforce preferred Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay rate for this role is $20.80 per hour . Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees. Motus Benefits: Medical Insurance, Dental Insurance, Vision Insurance (effective day one) Open Paid Time Off for pre-scheduled vacation and personal time off Up to 40 hours of Sick Time Off available annually for unexpected absences Flexible Spending Accounts & Health Savings Accounts Motus-Fidelity 401K Plan Company-paid Short/Long-term Disability & Basic Life Insurance Plans Family Planning and Parenting Support Benefits through Maven Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health $1000 Home Office Reimbursement Program $2000 Internal Referral Program WorkAnywhere Reimbursement of Internet and Cellular Costs 16 weeks maternity and adoption leave 12 weeks paternity leave Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities’ rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated. Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. #LI-REMOTE

This is a remote position. Bookyourdata is seeking a Customer Support Specialist to enhance our team's strength in delivering exceptional service experiences. As a Customer Support Specialist, you will be the first line of engagement for customer queries and issues. Your primary focus will be to resolve problems efficiently and to elevate customer satisfaction to its highest level. Respond to customer queries in a timely and accurate way via email, phone, or chat. Identify customer needs and assist customers in using specific features of our products and services. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users). Update our internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance. Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share it with our Product, Sales, and Marketing teams. Assist in training junior Customer Support Representatives. Requirements Experience as a Customer Support Specialist or similar CS role. Familiarity with our industry is a plus. Experience using help desk software and remote support tools. Understanding of how CRM systems work. Excellent communication and problem-solving skills. Patience when handling tough cases. Multitasking abilities. BSc in Information Technology or relevant diploma. Benefits Competitive salary package with performance-based incentives. Health, dental, and vision insurance to ensure comprehensive healthcare coverage. Paid time off and holiday allowances for a well-balanced life. Professional development and training opportunities to advance your career. Remote work options to provide flexibility and comfort. A supportive and energetic work environment with a culture of teamwork. Access to the latest software and technology tools to stay ahead in the field. Employee assistance programs focused on mental and emotional well-being. Regular team events and social hours to foster a sense of community. Employee discounts on products and services. Originally posted on Himalayas

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. What You'll Do: In this role, you’ll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you’re an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you. Responsibilities Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail Effectively communicate CPI Security’s value, products, and services to customers and utilize upselling techniques to meet customers’ needs Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution Perform alarm system downloads to ensure programming of alarm systems Assist field technicians with signal feedback, testing, and general customer account information needs Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys What’s In It For You! $40,000 - $50,000 average annual compensation Ongoing specialized, paid training and career growth opportunities . Great medical, dental, vision, short- & long-term disability and life insurance options, PTO and 401(k) plan with company match Eligible for free monitored security system after 90 days Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director What We're Looking For: High school diploma or equivalent Minimum 2 years customer service experience, technical support experience preferred Phone-based support skills preferred Advanced typing and computer skills Thrive in a busy, fast-paced work environment A self-starter who can operate independently, within a team environment

Customer Support Specialist

Way

Austin, United States

What the job involves We’re looking for a Customer Support Specialist to join our growing Customer Operations and Support team This is a frontline customer support role first and foremost Your primary responsibility will be helping Way’s B2B customers through email and chat in Intercom—answering questions, troubleshooting issues, resolving problems, and making sure customers can successfully use our platform You’ll also play an important role in helping us build the systems behind that support You’ll help manage and improve our AI-powered support tools, strengthen our Help Center and internal documentation, improve workflows and processes, and identify recurring customer issues that can be solved at their source This is a unique opportunity to be a founding member of the new Operations and Support department at Way That means you’ll have meaningful ownership, close exposure to the business, and the opportunity to make a visible impact on both the customer experience and how our support organization operates We’re looking for someone who is proactive, self-directed, curious, and resourceful When the queue is quiet, you’ll be expected to find ways to make the team better When you encounter a recurring customer question, an unclear process, a gap in our documentation, or an inefficient workflow, you’ll be expected to identify the opportunity and help improve it As you build expertise in the Way platform, you’ll increasingly be able to diagnose and resolve more complex product, configuration, integration, and technical issues independently, while knowing when and how to involve Product or Engineering This role is ideal for someone who enjoys both solving customer problems and improving the systems behind those problems—and who wants to help build a scalable support function as the company grows Respond to customer questions and support requests through email and chat in Intercom Investigate, troubleshoot, and resolve product, configuration, integration, and account issues Clearly communicate solutions, follow up on open issues, and own conversations through resolution Escalate issues to Product or Engineering with the relevant context and troubleshooting completed Manage, monitor, and continuously improve Way’s AI-powered support agents, including Fin in Intercom Review AI conversations and improve answer quality, accuracy, tone, resolution, and escalation handling Maintain the knowledge, instructions, content, and workflows that enable AI agents to support customers effectively Identify gaps between AI and human support and turn them into improvements to documentation, training, processes, and handoffs Stay current on Intercom and Fin capabilities and help ensure our AI support tools are configured effectively Identify recurring customer questions, friction points, and opportunities to improve the support experience Create and maintain SOPs, troubleshooting guides, Help Center content, FAQs, and customer-facing educational resources Improve Intercom workflows, automations, routing, and other support processes Turn recurring support issues into actionable feedback for Product and Engineering Partner with the Manager, Customer Operations and Support to improve support quality, consistency, efficiency, and scalability Become highly knowledgeable about the Way platform and how customers use it Build the ability to independently troubleshoot increasingly complex product, integration, configuration, and technical issues Use available tools, documentation, and AI-assisted resources to research and resolve issues efficiently Work with Product and Engineering to improve technical documentation and reduce unnecessary escalations ---WHAT SUCCESS LOOKS LIKE--- Customers receive timely, thoughtful, and effective support You independently resolve an increasing range of customer issues Recurring problems are reduced through better documentation, education, AI, and processes Our support systems, workflows, and resources continuously improve You become a trusted, knowledgeable operator who owns your work and helps make the overall support function more efficient Requirements Experience in customer support, technical support, customer operations, or a similar customer-facing role Excellent written communication and the ability to explain complex concepts clearly and simply Strong problem-solving skills and a methodical approach to troubleshooting Comfort learning software products and technical concepts Strong attention to detail and a high degree of ownership Organized and able to independently manage an inbound support queue Proactive, curious, resourceful, and comfortable finding ways to improve things without being told what to do Comfortable working in a small, evolving team where priorities and processes may change