Customer Success Engineer

Customer Success Engineer

Burq

Remote

What the job involves The Customer Success Engineer owns the technical and commercial health of Burq’s most important customers — particularly our enterprise accounts You are the person a customer’s engineering and operations teams trust when something breaks, when they want to ship a new integration, and when they’re deciding whether to expand You combine the relationship ownership of a great CSM with the technical fluency to debug an issue yourself, rather than routing every question to engineering This is a deliberately technical role When a webhook stops firing, an order fails to dispatch, or a customer asks why a carrier was selected, you investigate it yourself — reading logs, tracing API calls, and querying data directly You build your own dashboards to monitor account health and surface insights, so you walk into every customer conversation already knowing where the friction is You partner with our Solutions Engineers at handoff and stay the customer’s longterm technical and commercial point of contact from go-live onward Because we move fast and our customers run real operations, you’ll wear both hats every day: in the morning, debugging an integration issue in a Slack channel; in the afternoon, walking a VP of Operations through a quarterly business review and the case for expanding to new locations Own a book of enterprise and strategic accounts — driving adoption, retention, and revenue expansion as their primary technical and commercial point of contact Debug customer issues independently — tracing API and webhook failures, reading logs, and resolving integration problems without escalating to engineering wherever possible Guide customers through API integrations and new feature rollouts, from initial setup through live order flow, partnering with their engineering teams hands-on Build and maintain your own dashboards and reports — writing SQL to monitor account health, surface usage trends, and quantify the value Burq delivers Lead quarterly business reviews and renewal conversations, translating platform performance and ROI into a clear case for retention and expansion Identify and drive upsell and cross-sell opportunities — new verticals, locations, carriers, and product capabilities — in partnership with Sales Introduce customers to new Burq features and capabilities, ensuring they adopt the parts of the platform that move their business Serve as the voice of the customer internally — surfacing recurring issues, feature gaps, and product feedback to Product and Engineering with the technical detail to make it actionable Reduce time-to-resolution and reliance on engineering by building runbooks, documentation, and reusable diagnostics for common customer issues Requirements 3–6 years in a technical, customer-facing post-sales role — Customer Success Engineer, Technical Account Manager, Implementation Engineer, Support Engineer, or a CSM role with a strong technical component Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we’ll teach the domain to — you already understand how delivery and fulfillment work Comfortable debugging integrations independently — you can read API documentation and logs, trace a webhook or REST API failure, and resolve it without leaning on engineering. Light scripting (Python, JavaScript, or similar) is a plus Proficient in SQL — you can query data directly and build your own dashboards and reports rather than waiting on a data team Strong commercial instinct — you can own retention and renewals, spot expansion opportunities, and navigate a multi-stakeholder enterprise account Excellent at translating technical detail into business value — you speak both API and P&L, and can move fluidly between a customer’s engineers and their executives Organized and self-directed — able to manage a book of demanding enterprise accounts with minimal oversight in a fast-moving startup (Desirable) Experience with parcel, last-mile, or multi-carrier delivery environments (Desirable) Familiarity with TMS, OMS, and WMS platforms and how they connect across an enterprise tech stack (Desirable) Hands-on experience with BI / dashboarding tools (Looker, Metabase, Tableau, or similar) (Desirable) Familiarity with carrier APIs, label generation, tracking event streams, or EDI (Desirable) Background in marketplace, on-demand, or gig-economy platforms

About Burq Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It’s a big mission, and now we want you to join us in making it even bigger. ? We’re proud to be recognized as one of Fast Company’s Best Workplaces for Innovators (https://www.burqup.com/blogs/fast-company-best-workplaces-for-innovators-2025) and a 2025 Inc. Magazine Power Partner (https://www.burqup.com/blogs/burq-named-2025-inc-power-partner-award-winner) , awards that highlight how we’re redefining the future of logistics while empowering our partners to grow. Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we’ve built a world-class team across the globe. We operate at scale but remain small enough for every person to have a massive impact. There’s a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career. The Role The Customer Success Engineer owns the technical and commercial health of Burq’s most important customers — particularly our enterprise accounts. You are the person a customer’s engineering and operations teams trust when something breaks, when they want to ship a new integration, and when they’re deciding whether to expand. You combine the relationship ownership of a great CSM with the technical fluency to debug an issue yourself, rather than routing every question to engineering. This is a deliberately technical role. When a webhook stops firing, an order fails to dispatch, or a customer asks why a carrier was selected, you investigate it yourself — reading logs, tracing API calls, and querying data directly. You build your own dashboards to monitor account health and surface insights, so you walk into every customer conversation already knowing where the friction is. You partner with our Solutions Engineers at handoff and stay the customer’s longterm technical and commercial point of contact from go-live onward. Because we move fast and our customers run real operations, you’ll wear both hats every day: in the morning, debugging an integration issue in a Slack channel; in the afternoon, walking a VP of Operations through a quarterly business review and the case for expanding to new locations. What You’ll Do - Own a book of enterprise and strategic accounts — driving adoption, retention, and revenue expansion as their primary technical and commercial point of contact. - Debug customer issues independently — tracing API and webhook failures, reading logs, and resolving integration problems without escalating to engineering wherever possible. - Guide customers through API integrations and new feature rollouts, from initial setup through live order flow, partnering with their engineering teams hands-on. - Build and maintain your own dashboards and reports — writing SQL to monitor account health, surface usage trends, and quantify the value Burq delivers. - Lead quarterly business reviews and renewal conversations, translating platform performance and ROI into a clear case for retention and expansion. - Identify and drive upsell and cross-sell opportunities — new verticals, locations, carriers, and product capabilities — in partnership with Sales. - Introduce customers to new Burq features and capabilities, ensuring they adopt the parts of the platform that move their business. - Serve as the voice of the customer internally — surfacing recurring issues, feature gaps, and product feedback to Product and Engineering with the technical detail to make it actionable. - Reduce time-to-resolution and reliance on engineering by building runbooks, documentation, and reusable diagnostics for common customer issues. Requirements + 3–6 years in a technical, customer-facing post-sales role — Customer Success Engineer, Technical Account Manager, Implementation Engineer, Support Engineer, or a CSM role with a strong technical component. + Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we’ll teach the domain to — you already understand how delivery and fulfillment work. + Comfortable debugging integrations independently — you can read API documentation and logs, trace a webhook or REST API failure, and resolve it without leaning on engineering. Light scripting (Python, JavaScript, or similar) is a plus. + Proficient in SQL — you can query data directly and build your own dashboards and reports rather than waiting on a data team. + Strong commercial instinct — you can own retention and renewals, spot expansion opportunities, and navigate a multi-stakeholder enterprise account. + Excellent at translating technical detail into business value — you speak both API and P&L, and can move fluidly between a customer’s engineers and their executives. + Organized and self-directed — able to manage a book of demanding enterprise accounts with minimal oversight in a fast-moving startup. Nice to Have + Experience with parcel, last-mile, or multi-carrier delivery environments. + Familiarity with TMS, OMS, and WMS platforms and how they connect across an enterprise tech stack. + Hands-on experience with BI / dashboarding tools (Looker, Metabase, Tableau, or similar). + Familiarity with carrier APIs, label generation, tracking event streams, or EDI. + Background in marketplace, on-demand, or gig-economy platforms. Benefits Investing in you ? + Fully Remote + Medical, Vision and Dental Insurance + Reimbursement for educational courses At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success Engineer

Burq

United States

About Burq Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It’s a big mission, and now we want you to join us in making it even bigger. 🚀 We’re proud to be recognized as one of Fast Company’s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we’re redefining the future of logistics while empowering our partners to grow. Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we’ve built a world-class team across the globe. We operate at scale but remain small enough for every person to have a massive impact. There’s a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career. The Role The Customer Success Engineer owns the technical and commercial health of Burq’s most important customers — particularly our enterprise accounts. You are the person a customer’s engineering and operations teams trust when something breaks, when they want to ship a new integration, and when they’re deciding whether to expand. You combine the relationship ownership of a great CSM with the technical fluency to debug an issue yourself, rather than routing every question to engineering. This is a deliberately technical role. When a webhook stops firing, an order fails to dispatch, or a customer asks why a carrier was selected, you investigate it yourself — reading logs, tracing API calls, and querying data directly. You build your own dashboards to monitor account health and surface insights, so you walk into every customer conversation already knowing where the friction is. You partner with our Solutions Engineers at handoff and stay the customer’s longterm technical and commercial point of contact from go-live onward. Because we move fast and our customers run real operations, you’ll wear both hats every day: in the morning, debugging an integration issue in a Slack channel; in the afternoon, walking a VP of Operations through a quarterly business review and the case for expanding to new locations. What You’ll Do - Own a book of enterprise and strategic accounts — driving adoption, retention, and revenue expansion as their primary technical and commercial point of contact. - Debug customer issues independently — tracing API and webhook failures, reading logs, and resolving integration problems without escalating to engineering wherever possible. - Guide customers through API integrations and new feature rollouts, from initial setup through live order flow, partnering with their engineering teams hands-on. - Build and maintain your own dashboards and reports — writing SQL to monitor account health, surface usage trends, and quantify the value Burq delivers. - Lead quarterly business reviews and renewal conversations, translating platform performance and ROI into a clear case for retention and expansion. - Identify and drive upsell and cross-sell opportunities — new verticals, locations, carriers, and product capabilities — in partnership with Sales. - Introduce customers to new Burq features and capabilities, ensuring they adopt the parts of the platform that move their business. - Serve as the voice of the customer internally — surfacing recurring issues, feature gaps, and product feedback to Product and Engineering with the technical detail to make it actionable. - Reduce time-to-resolution and reliance on engineering by building runbooks, documentation, and reusable diagnostics for common customer issues. Requirements 3–6 years in a technical, customer-facing post-sales role — Customer Success Engineer, Technical Account Manager, Implementation Engineer, Support Engineer, or a CSM role with a strong technical component. Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we’ll teach the domain to — you already understand how delivery and fulfillment work. Comfortable debugging integrations independently — you can read API documentation and logs, trace a webhook or REST API failure, and resolve it without leaning on engineering. Light scripting (Python, JavaScript, or similar) is a plus. Proficient in SQL — you can query data directly and build your own dashboards and reports rather than waiting on a data team. Strong commercial instinct — you can own retention and renewals, spot expansion opportunities, and navigate a multi-stakeholder enterprise account. Excellent at translating technical detail into business value — you speak both API and P&L, and can move fluidly between a customer’s engineers and their executives. Organized and self-directed — able to manage a book of demanding enterprise accounts with minimal oversight in a fast-moving startup. Nice to Have Experience with parcel, last-mile, or multi-carrier delivery environments. Familiarity with TMS, OMS, and WMS platforms and how they connect across an enterprise tech stack. Hands-on experience with BI / dashboarding tools (Looker, Metabase, Tableau, or similar). Familiarity with carrier APIs, label generation, tracking event streams, or EDI. Background in marketplace, on-demand, or gig-economy platforms. Benefits Investing in you 🙏 Fully Remote Medical, Vision and Dental Insurance Reimbursement for educational courses At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Originally posted on Himalayas

Customer Success Engineer

Hedra

San Francisco Bay Area, United States

What the job involves As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign — getting developers and enterprise teams from first integration to production, and keeping them there You're the hands-on technical partner closest to the customer's stack: debugging API calls, architecting integrations, tuning for latency and cost, and translating what customers hit in the field into product direction with our engineering team You'll work side by side with our Account Executives, owning technical success while they own the commercial relationship Own the post-sales technical relationship for our API, agent, and inference customers, from onboarding and first integration through production deployment and expansion Serve as the dedicated technical resource and advocate for developers and enterprise teams: debug API calls, review integration code, and guide customers to the optimal use of our models and platform Architect and troubleshoot production deployments against real constraints, latency, throughput, cost per deployment, and reliability Become one of the foremost technical experts on Hedra's platform, internally and for customers Translate recurring customer pain points into concrete product proposals, working directly with engineering and product to ship fixes and features Partner with Account Executives to drive adoption, surface expansion opportunities, and turn early pilots into scaled production usage Build and maintain the runbooks, reference integrations, and docs that let customer success scale as we grow Requirements 4+ years in a customer-facing technical role, customer success or forward-deployed engineering, solutions engineering, technical support engineering, or software engineering with direct customer exposure Hands-on technical ability. You can write Python that works, read and debug an API integration, and produce working sample code. You don't need to be a full-time engineer, but you're comfortable in a customer's codebase Experience with APIs, SDKs, and developer-facing products, and comfort explaining integration paths and deployment tradeoffs to technical buyers A track record of getting customers to production and keeping them successful, ideally with usage-based or consumption pricing Excellent communication skills and the ability to earn trust with developers and the leaders who sponsor them Demonstrated curiosity about generative AI, world models, and the inference and infrastructure that make them usable BS or BA in computer science, a related technical field, or equivalent hands-on experience Self-motivated and independent: able to set ambitious (and yet accurate!) timelines and deliver on them Low ego, high patience, proactive communication. Strong opinions, loosely held Understand operational costs and overhead, short and long term, and how they show up in a customer's deployment economics And most importantly, treat Hedra as your own and help shape the vision with us We encourage you to apply even if you don't fully meet all the listed requirements; we value potential and diverse perspectives, and your unique skills could be a great asset to our team

Customer Success Engineer

Forward Networks

New York, United States

What the job involves As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base and will be remote in NY/NJ area Providing advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures Walking customers through the various stages of adoption with Forwards Platform Working directly with our internal Product Management, Engineering, Sales and Marketing teams Some travel (10%) Requirements B.S. Computer Science or equivalent educational experience 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider Must be willing to be traveling 10% Strong understanding of Networking and Security fundamentals Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.) Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment (Desirable) One or more of the following certificates: CCIE, JNCIE or VCDX (Desirable) Experience in working for a startup company (Desirable) Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc) (Desirable) Ideal candidate will be onsite at customer location in NY

Customer Success Engineer

Bolster AI

Remote

What the job involves Bolster is hiring a Customer Success Engineer (CSE) to provide hands-on technical guidance and support to our existing, directly-sold customers — helping them onboard, implement, and get ongoing value from Bolster's platform This role is scoped entirely to Bolster's own direct customers, but in certain circumstances, may also engage with channel partners This is an earlier-in-career, growth-oriented technical position The product depth and customer-facing skills you build here are the same foundation the TAM role is built on — this CSE role is intentionally designed as our internal feeder track into TAM or a Solutions Engineering role Lead technical onboarding and implementation for new and existing direct Bolster customers Configure integrations, APIs, and platform settings — across domain, social media, app store, marketplace, and dark web monitoring and takedown workflows — to match each customer's setup Run technical training sessions and product demos as customers ramp up or adopt new capabilities Provide hands-on troubleshooting for product issues, partnering closely with Support, Security Operations and Engineering to resolve them Work side-by-side with Customer Success Managers on customer calls as the technical point of contact Track common technical questions and friction points and feed them back to Product and Documentation Build deep product knowledge across Bolster's capabilities Requirements 3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk, or similar) — or a strong technical foundation from education or internships and a clear interest in moving into customer success Comfortable learning a product quickly and explaining it clearly to non-technical customers Strong written and verbal communication skills Detail-oriented and organized; comfortable managing multiple customers and open items at once Genuinely growth-minded — interested in building toward a Technical Account Manager or Solutions Engineering role over time, not just staying in a single-product support seat Preferred: basic familiarity with APIs, web/DNS concepts, or integrations — willingness to learn quickly matters more than existing depth Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk Preferred: exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting

Customer Success Engineer

Questtirvu

United States

This is a remote position. 1. Customer Onboarding & Implementation Lead technical onboarding sessions and guide customers through setup, configuration, and integration processes. Translate client business requirements into actionable implementation steps and conducting Product Demo. Ensure a smooth go-live by validating data, configurations, and performance expectations. 2. Technical Support & Troubleshooting Serve as the primary technical contact for assigned customers, diagnosing and resolving issues on time. Escalate complex problems to engineering while maintaining ownership of communication. Document troubleshooting steps and provide customers with best-practice guidance. 3. Customer Success & Relationship Management Build strong relationships with technical and non-technical stakeholders. Proactively monitor customer health and usage to identify risks, training needs, or opportunities for improvement. Advocate for customer needs internally and help shape product roadmap discussions. 4. Product Expertise & Enablement Maintain deep expertise in the product, including architecture, APIs, integrations, and use cases. Deliver training sessions, webinars, or documentation to help customers maximize value from the platform. Collect customer feedback and work cross-functionally with Product and Engineering to improve features. 5. Success Planning & Value Realization Develop success plans outlining goals, KPIs, and value milestones. Assist customers in aligning product usage with business outcomes. Track and report on customer ROI and adoption metrics. Requirements 1. Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience. 2. Excellent communication skills (English,Hindi, Tamil, other Regional Languages if any), able to explain technical concepts to diverse audiences. 3. Strong analytical and problem-solving abilities. 4. Strong troubleshooting skills with experience in at least one of the following: APIs / REST / JSON SQL or database basics Scripting languages (Python, Bash, JavaScript, Zoho Deluge) Cloud platforms (AWS, Azure, GCP) Experience supporting a SaaS or enterprise software product. Familiarity with integration technologies (webhooks, SSO, OAuth, middleware tools). Experience working with CRM or support systems (Zoho Applications - Zoho CRM, Zoho Desk, Zoho Assist, Zoho Meeting, Zoho Quartz,Zoho Projects). Prior experience with customer onboarding or technical account management. Soft Skills Customer-centric mindset with a passion for helping users succeed. Ability to manage multiple projects and prioritize effectively. Collaborative team player who works well with Sales, Engineering, and Product. Strong ownership, accountability, and follow-through. Benefits High impact and ownership—each person directly influences outcomes. Fast decision cyclesand direct communication with leadership. Professional Certifications:Coverage for relevant technical or industry certifications (e.g., cloud, SaaS, customer success, or data tools). Mentorship & Knowledge Sharing:Regular guidance from senior team members and founders, plus internal “lunch & learn” sessions. Conference & Webinar Participation:Opportunities to attend industry events and webinars to stay current with trends. Project-Based Learning:Exposure to cross-functional projects, allowing hands-on skill growth and career development. Hybrid or fully remote work options. Flexible work hours(output-driven culture). Generous Paid Time Off (PTO) -Public holidays based on state calendar. Casual leave(12 days/ year). Annual performance bonusor profit-sharing based on company milestones. Travel reimbursement(if onsite/client visits occur). Opportunity to work closely with founders, gaining cross-functional exposure. Pathways intosenior CSE, Solutions Engineer, or Product rolesas the company grows. Originally posted on Himalayas

Customer Success Engineer

Cylus Cybersecurity

United States

Cylus is a cybersecurity startup, led by world-class cyber experts. Our mission is to protect millions of people, worldwide, from cyber threats specific to modern trains, keeping them safe and on time. About Us Cylus, the global leader in rail cybersecurity, helps mainline and urban railway companies avoid security incidents and service disruptions caused by cyberattacks. With over $50M in funding by top VCs and strategic investors, global customers, and strong partnerships with the biggest railway integrators, and some of the largest railroads as customers, we make a significant impact on the multi-hundred-billion-dollar global railway industry. We are looking for an exceptional Customer Success Engineer to join our team in North America. If you have the right attitude and skills, we invite you to hop on board our bullet train. Your Mission You will lead the deployment, installation, and onboarding of CylusOne in customer environments and provide ongoing support throughout the lifecycle. In addition, you will help strengthen customer relationships, monitor adoption, and support renewals and expansions. ‍ In this role, you will: Own and perform the onboarding, deployment, and upgrades of CylusOne on customer environments (Cloud, standard HW/VMware, Linux, networking, OS). Execute installation and troubleshooting in complex enterprise/OT environments. Act as technical project manager, leading kickoffs, timelines, scope, and delivery milestones. Provide maintenance and support, including upgrades and issue resolution. Deliver customer training and technical documentation. Collaborate with Product, R&D, and Sales teams to ensure smooth delivery and customer success. Build and maintain strong customer relationships as a trusted advisor. Monitor adoption and ensure customers gain full value from CylusOne. Partner with Sales on upsells. Develop and refine internal playbooks and best practices to speed up deployments and troubleshooting. Streamline onboarding and support by leveraging automation, monitoring, and reporting tools. Collaborate with Marketing and Sales Engineering on case studies, success stories, and reference architectures. ‍ Strong practical expertise in networking fundamentals and infrastructure (e.g TCP/IP, routing, switching, firewalls, NIC configuration) Strong practical expertise in virtualization and containerization technologies (e.g., VMware, Docker). Strong background in cybersecurity. Strong background in Linux OS administration and troubleshooting. Proven track record in managing technical projects with enterprise customers. Excellent troubleshooting and problem-solving skills. Exceptional communication and presentation abilities. Based in North America (preference for East Coast time zone), with the ability to travel domestically and internationally for customer engagements, conventions, and industry conferences. ‍ Big Plus: Experience with OT Security products Experience with on-premises products Experience with Rail technologies ‍ Why Join Us Play a key role in protecting the world’s railways with cutting-edge cybersecurity. Balance deep technical delivery with strategic customer engagement. Join a fast-growing, mission-driven team with global impact. Competitive compensation and benefits.

Customer Success Engineer

Bolster Inc.

United States

About the Role Bolster is hiring a Customer Success Engineer (CSE) to provide hands-on technical guidance and support to our existing, directly-sold customers — helping them onboard, implement, and get ongoing value from Bolster's platform. This role is scoped entirely to Bolster's own direct customers, but in certain circumstances, may also engage with channel partners. This is an earlier-in-career, growth-oriented technical position. The product depth and customer-facing skills you build here are the same foundation the TAM role is built on — this CSE role is intentionally designed as our internal feeder track into TAM or a Solutions Engineering role. Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future. What You'll Do • Lead technical onboarding and implementation for new and existing direct Bolster customers. • Configure integrations, APIs, and platform settings — across domain, social media, app store, marketplace, and dark web monitoring and takedown workflows — to match each customer's setup. • Run technical training sessions and product demos as customers ramp up or adopt new capabilities. • Provide hands-on troubleshooting for product issues, partnering closely with Support, Security Operations and Engineering to resolve them. • Work side-by-side with Customer Success Managers on customer calls as the technical point of contact. • Track common technical questions and friction points and feed them back to Product and Documentation. • Build deep product knowledge across Bolster's capabilities. What We're Looking For • 3+ years of experience in a technical, customer-facing role (technical support, implementation, IT/helpdesk, or similar) — or a strong technical foundation from education or internships and a clear interest in moving into customer success. • Comfortable learning a product quickly and explaining it clearly to non-technical customers. • Strong written and verbal communication skills. • Detail-oriented and organized; comfortable managing multiple customers and open items at once. • Genuinely growth-minded — interested in building toward a Technical Account Manager or Solutions Engineering role over time, not just staying in a single-product support seat. • Preferred: basic familiarity with APIs, web/DNS concepts, or integrations — willingness to learn quickly matters more than existing depth. • Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk. • Preferred: exposure to support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting. Why Join Bolster? Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world’s top brands and millions of consumers. Our culture values collaboration, curiosity, and ownership — every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun. Learn more about our cultural values: What we offer: -Excellent medical, dental, and vision insurance -Flexible time off + paid holidays. -Equity + 401(k) plan Equal Opportunity Employer Bolster is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law. Originally posted on Himalayas

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. We're building something new inside our AI Studio, and we're looking for a Customer Success Engineer to help shape it with us. This role sits at the center of a new and constantly evolving business area. The problems are still taking shape, and the systems are actively being built. What excites us is the opportunity to push the boundaries of what stories and characters can be and to use technology to bring iconic IP to life in ways never before imagined. We work where storytelling, imagination, and technology converge. Our focus is on defining and building the core systems that transform characters and worlds from something audiences watch into something they can interact with and engage over time. This role is the bridge between our platform and the partners building on it. Working within the engineering team, this Customer Success Engineer will help customers take character experiences from first prototype through production, then turn what they learn in the field into a platform that needs less hand-holding each time. Success here means partners shipping faster, and the internal team never being surprised by what customers are experiencing. What You'll Do Knowing is half the battle. Implementing is the other. One week you're pairing with a partner team to get their first character experience working; the next you're turning that engagement's rough edges into a better SDK, a clearer code example, or documentation that answers the question before it gets asked. Either way, you stay through the build. The job starts, not ends, at the demo. Work with customers and partners to prototype and implement character experiences on our platform, from first integration through production launch. Share responsibility for the SDK, code examples, and customer-facing documentation with the rest of the engineering team, improving each with every engagement. Serve as the internal team's eyes and ears on the customer experience: where partners struggle, where they succeed, and what they build that surprises us. Work with engineering and product management to turn field learnings into concrete platform roadmap features. Build the integration patterns and onboarding paths that let the next partner need less direct help than the last. What You'll Bring 2+ years of software engineering experience shipping production systems: code real users depend on, with the testing, review, and operational habits that implies. Direct experience integrating LLM APIs (OpenAI, Gemini, Anthropic, etc.) in a production context. You've dealt with their failure modes, latency, and cost, not just their happy path. A track record of working directly with customers or partners in a technical capacity: integrations, onboarding, solutions work, or consulting where you owned the outcome. Documentation and example craft: developer docs or code samples that other teams successfully built from without you in the room. Comfort working where the structure is still forming. Priorities shift, the playbook doesn't exist yet, and part of the job is writing it. Extra Credit A degree or academic background in computer science, data science, or a related quantitative field. Familiarity with voice AI services, including text-to-speech (ElevenLabs) and/or speech-to-text (AssemblyAI). Developer relations, developer education, or technical writing experience. Background in entertainment, gaming, or IP-driven products. The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Pay Range $124,800 — $162,700 USD Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Customer Success Engineer

Excel Tek Inc.

Remote

Title : Customer Success Engineer Location : Fully Remote across Canada Start Date : ASAP Role Overview: As a Customer Success Engineer (CSE) reporting the VP of Customer Success, you are the technical heart of the customer relationship. You own technical adoption and integration of our platform, and you do it as a trusted advisor to the people who use it, not as a back-office resource. CSEs pair deep product and security expertise with the relationship skills to build credibility with practitioners and confidence with executives, so that customers adopt the platform, see measurable value, and stay with us. You will work in close partnership with the Customer Success Managers (CSMs) across a shared portfolio of large enterprise accounts. Technical depth is essential, but it is only half the role. The best CSEs are the person a customer asks for by name: curious about their business, straight with them when something is hard, and consistently the reason a renewal conversation is an easy one. This role also sits at the front of our move into AI-driven penetration testing, which extends the platform from finding exposure to actively validating and exploiting it at scale. For our customers, this is a different motion to pure external attack surface management: it touches their testing cycles, their compliance and assurance obligations, their existing pentest suppliers and, often, a different set of internal stakeholders. You understand the discipline well enough to guide a customer through adopting it: how engagements are scoped, how findings are validated and reported, and how a security team consumes and acts on them. You will be one of the first technical voices our customers hear on it, working closely with design partners and shaping how we explain the capability as it matures. Desired Skills Experience of the buying or managing side of penetration testing : running an in-house program, commissioning third-party testers, or owning the remediation and assurance cycle that follows a test. Experience working alongside testers or offensive security teams, or supporting customers through compliance-driven testing requirements such as PCI DSS, DORA or similar. Familiarity with AI or agent-driven security tooling and the questions customers ask about it: evidence, safety, scope control and trust. A track record of taking customers through a change in how they work, not only a change in tooling. Experience in an account-facing or account management capacity, or a technical role carrying direct renewal and retention responsibility. Experience working with early-stage SaaS startups, or of taking a new product into market Experience of external communications, including speaking engagements at security trade shows, written security blogs and similar. Exposure to external attack surface management or vulnerability management programs. Relationship and Commercial Requirements 5+ years in customer-facing technical roles, ideally in a SaaS delivered model, with clear evidence of owning relationships rather than only responding to tickets and requests. Demonstrable relationship-building skill at both practitioner and executive level within large, complex enterprise organizations. The seniority to lead without authority: steering a customer's internal stakeholders, influencing our own Product and Engineering teams, and mentoring colleagues around you. Real curiosity about customers and a consultative instinct: you ask good questions, listen properly, and are comfortable challenging a customer when it serves them. Commercial awareness, including an understanding of how adoption, value realization and relationship strength drive renewal and growth. Credibility and composure under pressure in escalations and difficult conversations, with the judgement to know when to bring others in. Excellent communication skills, written and oral, in English. Experience and confidence presenting to partners and major customers, including senior stakeholders. Strong collaboration across internal teams, with a track record of working as a true pair with account owners rather than in parallel to them. Technical Requirements Experience supporting multiple complex enterprise customer accounts simultaneously. A working understanding of penetration testing: how an engagement is scoped, how findings are reported and validated, and how a security team consumes and acts on them. This is not a testing role, so we are not looking for a practitioner, but you do need to be credible in the room with the people who commission and run this work. Strong working knowledge of attacker behavior, exploits, vulnerabilities and operating system structures, and how these translate into real-world exposure and risk. Solid knowledge and hands-on experience of cybersecurity, intelligence or network security tools and products, including but not limited to SIEM systems, firewalls, IPSes, DNS, WAFs and cloud infrastructure. Comfort operating in an emerging category: you can be authoritative about a capability that is still evolving, hold the line on what it does and does not do today, and stay credible while the answers change. Ability to solve problems with resourcefulness and independence. Ability to manage multiple complex projects, priorities and deadlines. Key Responsibilities Relationships and Customer Partnership Build and own trusted relationships with key technical stakeholders, security leaders and platform owners across a portfolio of enterprise accounts, becoming the technical partner they turn to first. Understand each customer's business, security program and internal dynamics well enough to anticipate what they need before they ask, and to tailor how the platform is positioned to them. Translate technical detail into business value, articulating exposure findings, platform outcomes and risk reduction in language that lands with a practitioner and with a CISO. Hold the difficult conversations well: product gaps, missed expectations, escalations and roadmap disappointments. You advocate for the customer internally while keeping their trust in us intact. Map and broaden relationships within accounts so we are never dependent on a single contact, identifying champions and bringing new users and teams onto the platform. Represent the customer internally with Product and Engineering, relaying feedback with the context and credibility that influences the roadmap. Technical Adoption and Enablement Manage a complex and diverse set of technical requirements across multiple customers. Identify customers' key technical requirements, including integration with the specific workflows and processes tied to successful adoption of the CyCognito platform. Provide technical enablement and training to customer teams to drive real, sustained adoption. Support the CSM team in onboarding new customers, and lead the technical work-stream through to the customer confirming value. Attend and contribute to regular cadence calls with the CSM team, resolving technical issues and keeping momentum between formal reviews. AI Penetration Testing Own technical adoption of our AI pentesting capability alongside attack surface management, from first conversation through to a customer running it as part of their normal security cycle. Interpret and contextualize findings for customers: attack chains, validated exposures and exploitability, and what each means for their remediation priorities and their existing pentest program. Guide customers through the change in motion, helping them work out where AI pentesting sits alongside their current testing cycles, assurance requirements and third-party testers, and who internally needs to be involved. Seniority and Team Contribution Set the technical standard for the CS function: mentor less experienced colleagues, share patterns that work, and raise the bar on how we engage customers technically. Operate with autonomy across a portfolio of our most complex and strategic accounts, exercising judgement without waiting to be directed. Commercial Outcomes Partner with CSMs across the customer lifecycle: onboarding, mid-year business review, health check and multi-year maturity plan, owning the technical narrative in each. Demonstrate and position the platform to surface and progress upsell and cross-sell opportunities within existing accounts, working hand in hand with the CSM and account team.

Customer Success Engineer

Insycle

United States

Description Insycle is looking for a Customer Success Engineer to own a portfolio of customers across onboarding, active use, and renewal, and expansion. This is a hybrid role that relationship building, data fluency, and hands-on strategic guidance. You'll need to build genuine trust with customers, understand about CRM data integrity, and act as a strategic advisor, guiding customers with a hands-on approach. This person is expected to actively drive our Data Integrity and agentic-CRM agenda inside their portfolio, moving customers from "using Insycle to clean things up" toward "using Insycle as the governed data layer behind their CRM and AI initiatives." You're expanding how customers understand what the product is for, and in some cases, re-selling to new stakeholders. Two steps are required: Submit the application using the job board. Complete the Loom video in the Application Questionnaire. The reason that we ask for a Loom video is to see how you communicate via video, because this is a key part of this role. We often communicate with customers using tools like Loom and Zoom, so it's important that you're comfortable communicating this way. Link to Questionnaire: Company Overview At Insycle, our mission is to make it easy to manage and work with data. Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: We’re headquartered in New York City. Requirements ✅ You’re a Fit If You… Are a self-starter with a bias to action. You see what’s needed, take ownership, and create improvements without being asked. Are hungry to improve processes and move the company forward; you notice patterns, propose scalable fixes, and follow through. Are curious but intentional. You ask great questions, form hypotheses, test quickly, and measure impact. Have 3+ years in Customer Success, onboarding, solutions consulting, or a similar technical, customer-facing role at a B2B SaaS company. Communicate clearly across chat, email, and Zoom with video on; you can translate complex topics into simple, friendly guidance and are comfortable communicating with various stakeholders. Are highly technical, with the ability to learn quickly and become a product expert. Are comfortable with CRMs and data workflows (HubSpot or Salesforce), and you can troubleshoot technical issues. Have experience partnering with RevOps or data teams, acting as a hands-on strategic advisor. Enjoy collaborating, stay positive and energetic under pressure, and embody being helpful in every interaction. Align with our mission: make working with data easy, fun, and not scary. 🚫 This Role Isn’t for You If… You prefer to work strictly from a script or only handle basic questions. Ambiguity drains you, or you hesitate to wear different hats in a fast-moving startup. You resist change or adopting new processes. You wait for direction rather than proactively identifying problems and proposing solutions. You're uncomfortable asking customers questions and providing strategic guidance. 🛠 Tools We Use HubSpot (CRM), Salesforce (familiarity a plus) Intercom (live chat) Zoom (training, onboarding, QBRs) Slack (collaboration) Loom, docs, and templates for training and documentation AI-powered tools (like Claude, ChatGPT) to accelerate quality support and success work What You’ll Do Drive adoption: Help customers scale from one-off cleanup to Insycle as the core, governed data layer for their CRM. Drive new use cases (additional workflows, teams, data objects). Optimize usage: Hands-on guidance for reviewing customer workflows and suggesting improvements. Identify inefficiencies, risks, and better ways to structure data processes. Provide expert validation: Act as a second set of eyes on complex setups. Flag potential issues before they become problems. Deliver high-signal insights: Share patterns and best practices seen across similar customers. Help customers understand what “good” looks like at their scale. Support value communication: Help customers articulate impact and return on invetsment internally (time saved, risk reduced, data quality improvements). Provide clear summaries for renewals and budget justification. Engage at key moments: New use cases, scaling usage, upcoming renewal, upgrades and downgrades, product updates, when usage drops or issues arise Pursue at-risk accounts: Engage non-renewing customers. Lead outreach efforts and craft targeted offers to re-engage and retain them. Inform key stakeholders: Liaise with all stakeholders to address any gaps and ensure alignment with broader company initiatives. Handle objections: Speak credibly to competitive objections, addressing all concerns with concrete differentiation and technical explanations Qualities We're Looking For Why This Role Is Exciting You’ll be on the front lines of a product customers love, and you’ll help them master it. Your ideas will directly shape our processes, product, and customer experience. We’re a small team with a big mission, so your voice will matter and your work will have visible impact. Compensation & Benefits $80K - $100K Annual 0.05% - 0.1% Equity Medical, dental, and vision insurance. 401K with a 4% company contribution. PTO, sick and unplanned time off, holidays. Full-Time remote, based in the U.S., Eastern or Central time zones preferred; Monday–Friday, 9am–6pm local. Originally posted on Himalayas

Customer Success Engineer

CyCognito

Remote

What the job involves As a Customer Success Engineer (CSE) reporting the VP of Customer Success, you are the technical heart of the customer relationship You own technical adoption and integration of our platform, and you do it as a trusted advisor to the people who use it, not as a back-office resource CSEs pair deep product and security expertise with the relationship skills to build credibility with practitioners and confidence with executives, so that customers adopt the platform, see measurable value, and stay with us You will work in close partnership with the Customer Success Managers (CSMs) across a shared portfolio of large enterprise accounts Technical depth is essential, but it is only half the role The best CSEs are the person a customer asks for by name: curious about their business, straight with them when something is hard, and consistently the reason a renewal conversation is an easy one This role also sits at the front of our move into AI-driven penetration testing, which extends the platform from finding exposure to actively validating and exploiting it at scale For our customers, this is a different motion to pure external attack surface management: it touches their testing cycles, their compliance and assurance obligations, their existing pentest suppliers and, often, a different set of internal stakeholders You understand the discipline well enough to guide a customer through adopting it: how engagements are scoped, how findings are validated and reported, and how a security team consumes and acts on them You will be one of the first technical voices our customers hear on it, working closely with design partners and shaping how we explain the capability as it matures Build and own trusted relationships with key technical stakeholders, security leaders and platform owners across a portfolio of enterprise accounts, becoming the technical partner they turn to first Understand each customer's business, security program and internal dynamics well enough to anticipate what they need before they ask, and to tailor how the platform is positioned to them Translate technical detail into business value, articulating exposure findings, platform outcomes and risk reduction in language that lands with a practitioner and with a CISO Hold the difficult conversations well: product gaps, missed expectations, escalations and roadmap disappointments. You advocate for the customer internally while keeping their trust in us intact Map and broaden relationships within accounts so we are never dependent on a single contact, identifying champions and bringing new users and teams onto the platform Represent the customer internally with Product and Engineering, relaying feedback with the context and credibility that influences the roadmap Manage a complex and diverse set of technical requirements across multiple customers Identify customers' key technical requirements, including integration with the specific workflows and processes tied to successful adoption of the CyCognito platform Provide technical enablement and training to customer teams to drive real, sustained adoption Support the CSM team in onboarding new customers, and lead the technical work-stream through to the customer confirming value Attend and contribute to regular cadence calls with the CSM team, resolving technical issues and keeping momentum between formal reviews AI Penetration Testing Own technical adoption of our AI pentesting capability alongside attack surface management, from first conversation through to a customer running it as part of their normal security cycle Interpret and contextualize findings for customers: attack chains, validated exposures and exploitability, and what each means for their remediation priorities and their existing pentest program Guide customers through the change in motion, helping them work out where AI pentesting sits alongside their current testing cycles, assurance requirements and third-party testers, and who internally needs to be involved Seniority and Team Contribution Set the technical standard for the CS function: mentor less experienced colleagues, share patterns that work, and raise the bar on how we engage customers technically Operate with autonomy across a portfolio of our most complex and strategic accounts, exercising judgement without waiting to be directed Commercial Outcomes Partner with CSMs across the customer lifecycle: onboarding, mid-year business review, health check and multi-year maturity plan, owning the technical narrative in each Demonstrate and position the platform to surface and progress upsell and cross-sell opportunities within existing accounts, working hand in hand with the CSM and account team Requirements 5+ years in customer-facing technical roles, ideally in a SaaS delivered model, with clear evidence of owning relationships rather than only responding to tickets and requests Demonstrable relationship-building skill at both practitioner and executive level within large, complex enterprise organizations The seniority to lead without authority: steering a customer's internal stakeholders, influencing our own Product and Engineering teams, and mentoring colleagues around you Real curiosity about customers and a consultative instinct: you ask good questions, listen properly, and are comfortable challenging a customer when it serves them Commercial awareness, including an understanding of how adoption, value realization and relationship strength drive renewal and growth Credibility and composure under pressure in escalations and difficult conversations, with the judgement to know when to bring others in Excellent communication skills, written and oral, in English Experience and confidence presenting to partners and major customers, including senior stakeholders Strong collaboration across internal teams, with a track record of working as a true pair with account owners rather than in parallel to them Experience supporting multiple complex enterprise customer accounts simultaneously A working understanding of penetration testing: how an engagement is scoped, how findings are reported and validated, and how a security team consumes and acts on them. This is not a testing role, so we are not looking for a practitioner, but you do need to be credible in the room with the people who commission and run this work Strong working knowledge of attacker behavior, exploits, vulnerabilities and operating system structures, and how these translate into real-world exposure and risk Solid knowledge and hands-on experience of cybersecurity, intelligence or network security tools and products, including but not limited to SIEM systems, firewalls, IPSes, DNS, WAFs and cloud infrastructure Comfort operating in an emerging category: you can be authoritative about a capability that is still evolving, hold the line on what it does and does not do today, and stay credible while the answers change Ability to solve problems with resourcefulness and independence Ability to manage multiple complex projects, priorities and deadlines (Desirable) Experience of the buying or managing side of penetration testing: running an in-house program, commissioning third-party testers, or owning the remediation and assurance cycle that follows a test (Desirable) Experience working alongside testers or offensive security teams, or supporting customers through compliance-driven testing requirements such as PCI DSS, DORA or similar (Desirable) Familiarity with AI or agent-driven security tooling and the questions customers ask about it: evidence, safety, scope control and trust (Desirable) A track record of taking customers through a change in how they work, not only a change in tooling (Desirable) Experience in an account-facing or account management capacity, or a technical role carrying direct renewal and retention responsibility (Desirable) Experience working with early-stage SaaS startups, or of taking a new product into market (Desirable) Experience of external communications, including speaking engagements at security trade shows, written security blogs and similar (Desirable) Exposure to external attack surface management or vulnerability management programs

Customer Success Engineer

CyCognito

United States

Description As a Customer Success Engineer (CSE) reporting the VP of Customer Success, you are the technical heart of the customer relationship. You own technical adoption and integration of our platform, and you do it as a trusted advisor to the people who use it, not as a back-office resource. CSEs pair deep product and security expertise with the relationship skills to build credibility with practitioners and confidence with executives, so that customers adopt the platform, see measurable value, and stay with us. You will work in close partnership with the Customer Success Managers (CSMs) across a shared portfolio of large enterprise accounts. Technical depth is essential, but it is only half the role. The best CSEs are the person a customer asks for by name: curious about their business, straight with them when something is hard, and consistently the reason a renewal conversation is an easy one. This role also sits at the front of our move into AI-driven penetration testing, which extends the platform from finding exposure to actively validating and exploiting it at scale. For our customers, this is a different motion to pure external attack surface management: it touches their testing cycles, their compliance and assurance obligations, their existing pentest suppliers and, often, a different set of internal stakeholders. You understand the discipline well enough to guide a customer through adopting it: how engagements are scoped, how findings are validated and reported, and how a security team consumes and acts on them. You will be one of the first technical voices our customers hear on it, working closely with design partners and shaping how we explain the capability as it matures. About Us CyCognito solves one of the most fundamental business problems in cybersecurity: seeing how attackers view your organization, where they are most likely to break in, what systems and assets are at risk, and how you can eliminate the exposure. Founded by national intelligence agency veterans, CyCognito has a deep understanding of how attackers exploit blind spots and a path of least resistance. CyCognito serves a number of large enterprises and Fortune 500 organizations. Key Responsibilities Relationships and Customer Partnership Build and own trusted relationships with key technical stakeholders, security leaders and platform owners across a portfolio of enterprise accounts, becoming the technical partner they turn to first. Understand each customer's business, security program and internal dynamics well enough to anticipate what they need before they ask, and to tailor how the platform is positioned to them. Translate technical detail into business value, articulating exposure findings, platform outcomes and risk reduction in language that lands with a practitioner and with a CISO. Hold the difficult conversations well: product gaps, missed expectations, escalations and roadmap disappointments. You advocate for the customer internally while keeping their trust in us intact. Map and broaden relationships within accounts so we are never dependent on a single contact, identifying champions and bringing new users and teams onto the platform. Represent the customer internally with Product and Engineering, relaying feedback with the context and credibility that influences the roadmap. Technical Adoption and Enablement Manage a complex and diverse set of technical requirements across multiple customers. Identify customers' key technical requirements, including integration with the specific workflows and processes tied to successful adoption of the CyCognito platform. Provide technical enablement and training to customer teams to drive real, sustained adoption. Support the CSM team in onboarding new customers, and lead the technical work-stream through to the customer confirming value. Attend and contribute to regular cadence calls with the CSM team, resolving technical issues and keeping momentum between formal reviews. AI Penetration Testing Own technical adoption of our AI pentesting capability alongside attack surface management, from first conversation through to a customer running it as part of their normal security cycle. Interpret and contextualize findings for customers: attack chains, validated exposures and exploitability, and what each means for their remediation priorities and their existing pentest program. Guide customers through the change in motion, helping them work out where AI pentesting sits alongside their current testing cycles, assurance requirements and third-party testers, and who internally needs to be involved. Seniority and Team Contribution Set the technical standard for the CS function: mentor less experienced colleagues, share patterns that work, and raise the bar on how we engage customers technically. Operate with autonomy across a portfolio of our most complex and strategic accounts, exercising judgement without waiting to be directed. Commercial Outcomes Partner with CSMs across the customer lifecycle: onboarding, mid-year business review, health check and multi-year maturity plan, owning the technical narrative in each. Demonstrate and position the platform to surface and progress upsell and cross-sell opportunities within existing accounts, working hand in hand with the CSM and account team. Requirements Relationship and Commercial 5+ years in customer-facing technical roles, ideally in a SaaS delivered model, with clear evidence of owning relationships rather than only responding to tickets and requests. Demonstrable relationship-building skill at both practitioner and executive level within large, complex enterprise organizations. The seniority to lead without authority: steering a customer's internal stakeholders, influencing our own Product and Engineering teams, and mentoring colleagues around you. Real curiosity about customers and a consultative instinct: you ask good questions, listen properly, and are comfortable challenging a customer when it serves them. Commercial awareness, including an understanding of how adoption, value realization and relationship strength drive renewal and growth. Credibility and composure under pressure in escalations and difficult conversations, with the judgement to know when to bring others in. Excellent communication skills, written and oral, in English. Experience and confidence presenting to partners and major customers, including senior stakeholders. Strong collaboration across internal teams, with a track record of working as a true pair with account owners rather than in parallel to them. Technical Experience supporting multiple complex enterprise customer accounts simultaneously. A working understanding of penetration testing: how an engagement is scoped, how findings are reported and validated, and how a security team consumes and acts on them. This is not a testing role, so we are not looking for a practitioner, but you do need to be credible in the room with the people who commission and run this work. Strong working knowledge of attacker behavior, exploits, vulnerabilities and operating system structures, and how these translate into real-world exposure and risk. Solid knowledge and hands-on experience of cybersecurity, intelligence or network security tools and products, including but not limited to SIEM systems, firewalls, IPSes, DNS, WAFs and cloud infrastructure. Comfort operating in an emerging category: you can be authoritative about a capability that is still evolving, hold the line on what it does and does not do today, and stay credible while the answers change. Ability to solve problems with resourcefulness and independence. Ability to manage multiple complex projects, priorities and deadlines. Desired Skills Experience of the buying or managing side of penetration testing: running an in-house program, commissioning third-party testers, or owning the remediation and assurance cycle that follows a test. Experience working alongside testers or offensive security teams, or supporting customers through compliance-driven testing requirements such as PCI DSS, DORA or similar. Familiarity with AI or agent-driven security tooling and the questions customers ask about it: evidence, safety, scope control and trust. A track record of taking customers through a change in how they work, not only a change in tooling. Experience in an account-facing or account management capacity, or a technical role carrying direct renewal and retention responsibility. Experience working with early-stage SaaS startups, or of taking a new product into market Experience of external communications, including speaking engagements at security trade shows, written security blogs and similar. Exposure to external attack surface management or vulnerability management programs. What We Offer Competitive compensation, plus equity Medical, Dental, and Vision Coverage 100% Paid Group Life and Disability Insurance (+Voluntary optional) Flexible PTO (and yes, we take our time off!) Monthly health/wellness stipend 401K Originally posted on Himalayas

Customer Success Engineer

StartProto

United States

The Opportunity Overview We’re seeking a Customer Success Manager who will partner with manufacturing customers to drive successful implementations and long-term adoption of StartProto’s AI Manufacturing OS. You’ll translate shop floor processes into scalable StartProto workflows, build integrations with customers’ existing systems, and help shape scalable playbooks and documentation that accelerate our customer success motion. This role offers influence over product direction and market strategy in a small, high-ownership team. What you’ll do Curate recommendations based on client priorities to ensure they are achieving ROI and help them make strategic business decisions Translate customer shop floor processes into StartProto workflows and integrations with MES, MRP, CRM, ERP, and other systems. Collaborate with customers to define success metrics, capture requirements, and deliver targeted outcomes (e.g., time-to-value, data accuracy, process automation). Build and maintain technical documentation, playbooks, and best-practice guides to scale customer success efforts. Serve as the trusted technical partner from pre-sale through ongoing adoption, guiding implementations and field-ready solutions. Provide hands-on support during deployments, pilot programs, and post-implementation optimization. Influence product direction by collecting customer feedback, identifying gaps, and communicating needs to the product and engineering teams. Travel to customer sites as needed (approximately 20-50%), with expenses covered. Maintain and track customer success & adoption metrics Stuff we would love to see You’re comfortable working remotely and traveling to customer sites. You have 1–3 years of software development experience in TypeScript or Python. You’ve worked directly with customers in a support or success capacity. You have hands-on experience with MES, MRP, CRM, or ERP systems. Qualifications STEM field preferred. US Citizenship required. About StartProto As the first AI-Powered platform of its kind, we are able to empower the next generation of manufacturers to supercharge their business unencumbered by legacy implementation or sales cycles. When manufacturers use our product, they free up valuable time from repetitive day-to-day work, definition, purchasing, and scheduling tasks. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward. We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a pre-Series A and fast-scaling company that is revolutionizing an essential industry, read on and apply! Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required. This position requires activities that are subject to US Export Control Laws and requires US Citizenship or Green Cardholder Status. Compensation and equity Salary: $75,000–$110,000 per year Travel: All travel expenses covered (flights, hotel/Airbnb within budget, rental car, per diem via corporate card) Equity: Stock options of StartProto. Benefits Health, dental, and vision insurance (opt-in; details available) Company-managed 401(k) with 1% match Flexible PTO (manager discretion) plus eight company holidays Why Join StartProto Influence product direction and how we bring AI Manufacturing OS to market as part of a nimble, high-ownership team. Build scalable customer success capabilities and playbooks that accelerate value realization for manufacturers. Work with a forward-looking blend of manufacturing domain expertise and AI-powered workflows. Originally posted on Himalayas

Who we are Violet Labs is building the home base for engineering teams and the connective tissue for their data. Our team has built complex hardware at world-class organizations like Google, NASA, SpaceX, Waymo and Amazon. Now, we are developing the software platform that will revolutionize how these products are engineered. This role is ideal for ambitious engineers with entrepreneurial goals. What you'll do Own the post-sale relationship end to end: onboarding, adoption, expansion, renewal Run implementations hands-on. Configure connectors, establish workflows, and debug integrations with systems like PLM, MES and ERP Own the triage process, be the first responder for customer issues Embed with customer engineering teams to understand how they actually work, then design the deployment around that Act as the customer voice in roadmap planning and turn recurring field problems into product requirements Help us craft our forward deployed engineering / deployment strategist team Hire and lead the team that follows you You should have 5+ years in customer success, implementation, professional services, or forward deployed engineering Technical depth - comfortable with things like APIs, JSON, SQL Experience owning enterprise accounts A bias toward building repeatable process out of one-off work Willingness to travel to customer sites Genuinely curious about how hardware gets designed and built Bonus points Experience working with CAD, PLM, MES, ERP or similar systems Background in aerospace, defense, or manufacturing, or a technical degree Built a customer success or professional services function from zero at a Seed or Series A company Experience in fast-growing tech startups Experience building products or implementing systems that comply with International Traffic in Arms Regulations (ITAR) and The Export Administration Regulations (EAR) What we offer 100% coverage of medical, dental and vision insurance Remote work with semi-annual company retreats Unlimited PTO and sick leave Professional development stipend 401k retirement plan All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. ITAR Requirements To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITARhere. Remote restrictions Must be a resident of United States Originally posted on Himalayas