Customer Success Engineer

Customer Success Engineer

Burq

Remote

What the job involves The Customer Success Engineer owns the technical and commercial health of Burq’s most important customers — particularly our enterprise accounts You are the person a customer’s engineering and operations teams trust when something breaks, when they want to ship a new integration, and when they’re deciding whether to expand You combine the relationship ownership of a great CSM with the technical fluency to debug an issue yourself, rather than routing every question to engineering This is a deliberately technical role When a webhook stops firing, an order fails to dispatch, or a customer asks why a carrier was selected, you investigate it yourself — reading logs, tracing API calls, and querying data directly You build your own dashboards to monitor account health and surface insights, so you walk into every customer conversation already knowing where the friction is You partner with our Solutions Engineers at handoff and stay the customer’s longterm technical and commercial point of contact from go-live onward Because we move fast and our customers run real operations, you’ll wear both hats every day: in the morning, debugging an integration issue in a Slack channel; in the afternoon, walking a VP of Operations through a quarterly business review and the case for expanding to new locations Own a book of enterprise and strategic accounts — driving adoption, retention, and revenue expansion as their primary technical and commercial point of contact Debug customer issues independently — tracing API and webhook failures, reading logs, and resolving integration problems without escalating to engineering wherever possible Guide customers through API integrations and new feature rollouts, from initial setup through live order flow, partnering with their engineering teams hands-on Build and maintain your own dashboards and reports — writing SQL to monitor account health, surface usage trends, and quantify the value Burq delivers Lead quarterly business reviews and renewal conversations, translating platform performance and ROI into a clear case for retention and expansion Identify and drive upsell and cross-sell opportunities — new verticals, locations, carriers, and product capabilities — in partnership with Sales Introduce customers to new Burq features and capabilities, ensuring they adopt the parts of the platform that move their business Serve as the voice of the customer internally — surfacing recurring issues, feature gaps, and product feedback to Product and Engineering with the technical detail to make it actionable Reduce time-to-resolution and reliance on engineering by building runbooks, documentation, and reusable diagnostics for common customer issues Requirements 3–6 years in a technical, customer-facing post-sales role — Customer Success Engineer, Technical Account Manager, Implementation Engineer, Support Engineer, or a CSM role with a strong technical component Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we’ll teach the domain to — you already understand how delivery and fulfillment work Comfortable debugging integrations independently — you can read API documentation and logs, trace a webhook or REST API failure, and resolve it without leaning on engineering. Light scripting (Python, JavaScript, or similar) is a plus Proficient in SQL — you can query data directly and build your own dashboards and reports rather than waiting on a data team Strong commercial instinct — you can own retention and renewals, spot expansion opportunities, and navigate a multi-stakeholder enterprise account Excellent at translating technical detail into business value — you speak both API and P&L, and can move fluidly between a customer’s engineers and their executives Organized and self-directed — able to manage a book of demanding enterprise accounts with minimal oversight in a fast-moving startup (Desirable) Experience with parcel, last-mile, or multi-carrier delivery environments (Desirable) Familiarity with TMS, OMS, and WMS platforms and how they connect across an enterprise tech stack (Desirable) Hands-on experience with BI / dashboarding tools (Looker, Metabase, Tableau, or similar) (Desirable) Familiarity with carrier APIs, label generation, tracking event streams, or EDI (Desirable) Background in marketplace, on-demand, or gig-economy platforms

Customer Success Engineer

Sprig

San Francisco Bay Area, US

What the job involves As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows Conduct technical demos and solution consultations aligned to customer business goals and technical requirements Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities Requirements This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work Comfortable working with APIs, SDKs, frontend integrations, and technical documentation Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android) Ability to communicate complex technical concepts clearly to both technical and non-technical audiences Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams Experience supporting SaaS products or enterprise software platforms is preferred Familiarity with product development, UX research, analytics, or digital experience tooling is a plus

Customer Success Engineer

Burq

United States

About Burq Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It’s a big mission, and now we want you to join us in making it even bigger. 🚀 We’re proud to be recognized as one of Fast Company’s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we’re redefining the future of logistics while empowering our partners to grow. Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we’ve built a world-class team across the globe. We operate at scale but remain small enough for every person to have a massive impact. There’s a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career. The Role The Customer Success Engineer owns the technical and commercial health of Burq’s most important customers — particularly our enterprise accounts. You are the person a customer’s engineering and operations teams trust when something breaks, when they want to ship a new integration, and when they’re deciding whether to expand. You combine the relationship ownership of a great CSM with the technical fluency to debug an issue yourself, rather than routing every question to engineering. This is a deliberately technical role. When a webhook stops firing, an order fails to dispatch, or a customer asks why a carrier was selected, you investigate it yourself — reading logs, tracing API calls, and querying data directly. You build your own dashboards to monitor account health and surface insights, so you walk into every customer conversation already knowing where the friction is. You partner with our Solutions Engineers at handoff and stay the customer’s longterm technical and commercial point of contact from go-live onward. Because we move fast and our customers run real operations, you’ll wear both hats every day: in the morning, debugging an integration issue in a Slack channel; in the afternoon, walking a VP of Operations through a quarterly business review and the case for expanding to new locations. What You’ll Do - Own a book of enterprise and strategic accounts — driving adoption, retention, and revenue expansion as their primary technical and commercial point of contact. - Debug customer issues independently — tracing API and webhook failures, reading logs, and resolving integration problems without escalating to engineering wherever possible. - Guide customers through API integrations and new feature rollouts, from initial setup through live order flow, partnering with their engineering teams hands-on. - Build and maintain your own dashboards and reports — writing SQL to monitor account health, surface usage trends, and quantify the value Burq delivers. - Lead quarterly business reviews and renewal conversations, translating platform performance and ROI into a clear case for retention and expansion. - Identify and drive upsell and cross-sell opportunities — new verticals, locations, carriers, and product capabilities — in partnership with Sales. - Introduce customers to new Burq features and capabilities, ensuring they adopt the parts of the platform that move their business. - Serve as the voice of the customer internally — surfacing recurring issues, feature gaps, and product feedback to Product and Engineering with the technical detail to make it actionable. - Reduce time-to-resolution and reliance on engineering by building runbooks, documentation, and reusable diagnostics for common customer issues. Requirements 3–6 years in a technical, customer-facing post-sales role — Customer Success Engineer, Technical Account Manager, Implementation Engineer, Support Engineer, or a CSM role with a strong technical component. Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we’ll teach the domain to — you already understand how delivery and fulfillment work. Comfortable debugging integrations independently — you can read API documentation and logs, trace a webhook or REST API failure, and resolve it without leaning on engineering. Light scripting (Python, JavaScript, or similar) is a plus. Proficient in SQL — you can query data directly and build your own dashboards and reports rather than waiting on a data team. Strong commercial instinct — you can own retention and renewals, spot expansion opportunities, and navigate a multi-stakeholder enterprise account. Excellent at translating technical detail into business value — you speak both API and P&L, and can move fluidly between a customer’s engineers and their executives. Organized and self-directed — able to manage a book of demanding enterprise accounts with minimal oversight in a fast-moving startup. Nice to Have Experience with parcel, last-mile, or multi-carrier delivery environments. Familiarity with TMS, OMS, and WMS platforms and how they connect across an enterprise tech stack. Hands-on experience with BI / dashboarding tools (Looker, Metabase, Tableau, or similar). Familiarity with carrier APIs, label generation, tracking event streams, or EDI. Background in marketplace, on-demand, or gig-economy platforms. Benefits Investing in you 🙏 Fully Remote Medical, Vision and Dental Insurance Reimbursement for educational courses At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Originally posted on Himalayas

Customer Success Engineer

Hedra

San Francisco Bay Area, US

What the job involves As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign — getting developers and enterprise teams from first integration to production, and keeping them there You're the hands-on technical partner closest to the customer's stack: debugging API calls, architecting integrations, tuning for latency and cost, and translating what customers hit in the field into product direction with our engineering team You'll work side by side with our Account Executives, owning technical success while they own the commercial relationship Own the post-sales technical relationship for our API, agent, and inference customers, from onboarding and first integration through production deployment and expansion Serve as the dedicated technical resource and advocate for developers and enterprise teams: debug API calls, review integration code, and guide customers to the optimal use of our models and platform Architect and troubleshoot production deployments against real constraints, latency, throughput, cost per deployment, and reliability Become one of the foremost technical experts on Hedra's platform, internally and for customers Translate recurring customer pain points into concrete product proposals, working directly with engineering and product to ship fixes and features Partner with Account Executives to drive adoption, surface expansion opportunities, and turn early pilots into scaled production usage Build and maintain the runbooks, reference integrations, and docs that let customer success scale as we grow Requirements 4+ years in a customer-facing technical role, customer success or forward-deployed engineering, solutions engineering, technical support engineering, or software engineering with direct customer exposure Hands-on technical ability. You can write Python that works, read and debug an API integration, and produce working sample code. You don't need to be a full-time engineer, but you're comfortable in a customer's codebase Experience with APIs, SDKs, and developer-facing products, and comfort explaining integration paths and deployment tradeoffs to technical buyers A track record of getting customers to production and keeping them successful, ideally with usage-based or consumption pricing Excellent communication skills and the ability to earn trust with developers and the leaders who sponsor them Demonstrated curiosity about generative AI, world models, and the inference and infrastructure that make them usable BS or BA in computer science, a related technical field, or equivalent hands-on experience Self-motivated and independent: able to set ambitious (and yet accurate!) timelines and deliver on them Low ego, high patience, proactive communication. Strong opinions, loosely held Understand operational costs and overhead, short and long term, and how they show up in a customer's deployment economics And most importantly, treat Hedra as your own and help shape the vision with us We encourage you to apply even if you don't fully meet all the listed requirements; we value potential and diverse perspectives, and your unique skills could be a great asset to our team

Customer Success Engineer

Carto

United States

Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the “where” and the “why” of their business. CARTO is the leading cloud-native Agentic GIS platform, trusted by data scientists, data analysts and developers from some of the most recognizable companies in the world to provide geospatial insights for use cases such as site selection, geomarketing, route optimization, network planning and much more. With an exceptionally diverse team of 150 people spread across the US, Europe, and APAC, CARTO (backed by Insight Partners, Accel Partners, Salesforce Ventures, and Earlybird Ventures, among others) is changing the way companies analyze location data - making it simple to do this straight out of modern, cloud data warehouses. Redefining its category, the company has grown rapidly in recent years providing a compelling alternative to legacy GIS software. CARTO has built the most advanced location intelligence platform providing Agentic GIS capabilities while running on top of the most used cloud data warehouses in the industry such as Google’s BigQuery, Amazon Redshift, Snowflake, Databricks, and Oracle; thus, allowing our partners and customers to perform geospatial analysis directly where their data lives and opening limitless possibilities for their businesses. To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers. Location: Remote (USA) Key Responsibilities Embed closely with customers to understand their business goals and ensure they achieve measurable impact and ROI through effective adoption of the CARTO platform. Ability to deliver results by leading and influencing different phases of the customer lifecycle (from onboarding, to value creation, to renewal) . Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions. Keep customer teams moving through clarity and follow-through. Establish a trusted advisor relationship with our most strategic enterprise customers across many different verticals, engaging to deeply understand their business needs and goals with CARTO. Be the voice of our customers within CARTO, interfacing with Product, Engineering and other teams to advocate for what will move the needle. Analyze and interpret key account level data to present actionable insights (usage metrics, KPI’s, forecasting, P&L, etc.) Work closely with CARTO commercial teams to ensure accurate forecasting, along with timely onboarding and renewals. What you need to thrive: Our CSEs deliver value to customers addressing all kinds of challenges by successfully navigating organizational relationships and consistently being able to prove the value of CARTO. Confidence, curiosity, and drive to deliver results are key. 4+ years of enterprise customer-facing technical Customer Success, Forward Deployed Engineer, Technical Account Management, or Solutions Engineering, with a strong technical foundation and business savvy. Must have at least one of the following (ideally multiple): geospatial knowledge, technical background, professional experience working with SQL in data analytics. Strong validated experience utilizing AI tools and workflows to maximize work output and decrease time to value for customers. You're naturally consultative and love digging into how customers actually use a product to drive better outcomes The ability to speak confidently to C-level stakeholders. The skills to lead technical conversations and directly address technical problems. The ability to analyze data, leverage CARTO products and AI tools, and your technical skills to develop proofs-of-concept and advise on solutions. The ability to translate complex technical messages into tangible action plans. Experience detecting risk early, handling complex enterprise organizations and solving difficult problems. Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software. Passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers. A strong combination of being both a team player and a detail oriented, self-starter. Bonus points for: Technical knowledge on GIS tools and geospatial use-cases. Basic knowledge of SQL, Python, HTML/CSS, and APIs. Excellent communication skills. Additional languages like Spanish are a plus. Experience working with a globally distributed team. Benefits Competitive compensation. Flexible work hours in a focused but casual environment. Excellent benefits, including 100% medical, dental, and vision coverage for employees. Generous—really generous—time off, 401k with match, and stock options. Growth prospects at a truly welcoming, multicultural and multilingual company. A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world. Originally posted on Himalayas

About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About the Role The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data. The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers. About You The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process. Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey. Requirements 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical) Technical background either through experience or education Conversant in SQL or willing to learn the basics and a few more advanced topics Strong discovery and interpersonal skills Intellectual curiosity, high ambition, and humility. Excellent verbal and written communication skills. Ability to adapt to an ever-changing work environment Thorough understanding of the technology industry and its players Participate in an on-call rotation to provide timely support and ensure continuity for customer needs and critical issues, as required The salary range for this position is $85,000-$110,000 per year, which is location independent. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window. E-Verify Statement Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)

Customer Success Engineer

Refine Technology Inc

New York, NY

Serve as the primary technical contact for onboarding and integrations, troubleshoot and resolve customer issues, collaborate with engineering and product teams to drive improvements, create and maintain technical documentation, and proactively monitor account health to drive customer success. Top Skills: APIs, Cloud Infrastructure, Cloud Services, Git, Postman, Saas Architecture Industry: Artificial Intelligence , eCommerce , Retail , Software

Customer Success Engineer

Hedra

San Francisco, CA

Own post-sales technical relationships for Hedra's API, agent, and inference customers: onboard, debug integrations, architect production deployments for latency/cost/reliability, drive adoption and expansion with AEs, translate customer issues into product improvements, and build runbooks and reference integrations. Top Skills: APIs, Python, Sdks Industry: Consumer Web , Digital Media , Enterprise Web , Marketing Tech , News + Entertainment , Software , Generative AI

Customer Success Engineer

Rebound Technologies

Denver, CO

As a Project Sales Engineer, you will lead from the technical perspective in the sales process, manage project lifecycles, and design solutions according to client needs while maintaining strong client relationships. Top Skills: Control Systems, Energy Technology, Software Integration Industry: Food

5+ years in customer-facing technical roles; experience with AWS/Azure/GCP, Kubernetes, containers, CI/CD, scripting and API integrations; strong communication and executive-level consulting skills.

Customer Success Engineer (Commercial)

Cyera

Remote

What the job involves We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives Driving customer adoption through effective onboarding and training processes Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators Collaborating with customers to develop joint success plans Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement Mentoring other team members, sharing your expertise and assisting in their professional development Participating in the interview process to help identify and onboard talented individuals to the team Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration Requirements Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention Prior experience collaborating with Development teams Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,) Experience with programming or scripting languages and familiarity with APIs and web services Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred Prior experience working in a software company in a technical customer-facing role is essential Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships A clear and concise verbal and written communicator, capable of conveying complex information effectively Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues

Customer Success Engineer - Commercial at Cyera. Department: Solutions Engineering. Apply via InfoSec Job Board.

Optical Customer Success Engineer

Nokia

United States; Dallas, TX, USA

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support. Top Skills: Salesforce CRM Industry: Software

Technical Customer Success Engineer

Macroscope

San Francisco, CA

The Technical Customer Success Engineer manages customer relationships post-sale, implements Macroscope, supports users, and gathers insights to enhance the product's future. They ensure a smooth onboarding experience for engineering teams and serve as the main point of contact for technical issues. Top Skills: AI, Ci/Cd, Git, Git, JIRA, Linear, Machine Learning Industry: Artificial Intelligence , Machine Learning , Software , Analytics

About Manifest Manifest is on a mission to secure the global software and AI supply chain. Our platform automates the discovery and analysis of risks across internally built and third-party software and AI systems, giving security, product, and engineering teams complete visibility into the components and dependencies that make up their technology stack. From product security and AI risk to supplier risk and compliance, we help teams trust the software and AI they build and buy. Founded by alumni from the Department of Defense, CISA, and Palantir, Manifest is backed by leading investors including Ensemble VC, First Round Capital, Homebrew, BoxGroup, XYZ Venture Capital, AE Ventures, Leap435, and Overmatch VC. The company partners with the US Air Force, DHS, Global 2000 companies, and critical infrastructure organizations across defense, automotive, and financial services to bring transparency, resilience, and trust to modern digital systems. About the Role As a Customer Success Engineer at Manifest Cyber, you will own the post-sale relationship for a portfolio of large enterprise and government customers, ensuring they realize measurable value from the Manifest platform from onboarding through renewal and expansion. Reporting to the Head of Business Operations, you'll act as a trusted advisor on software supply chain security and AI risk, working closely with security, engineering, GRC, and procurement stakeholders at some of the most highly regulated organizations in the world. This role requires someone comfortable operating in technical conversations, navigating complex enterprise and federal customer environments, and translating customer needs into product and account strategy. Key Responsibilities Own onboarding, adoption, and renewal for a portfolio of large enterprise and government accounts, serving as the primary point of contact after the sale. Develop deep relationships with customer stakeholders across security, engineering, compliance/GRC, and procurement, and map their goals to Manifest's platform capabilities. Drive product adoption by helping customers configure code and dependency scanning tools in CI/CD pipelines, vulnerability management workflows, and third-party risk workflows that fit their environment. Monitor account health, proactively identify risk of churn or underutilization, and build action plans to address it. Partner with Sales on expansion opportunities and provide input on account strategy for your book of business. Serve as the voice of the customer internally, relaying feedback to Product and Engineering to influence the roadmap. Build and maintain customer-facing materials, including onboarding plans, business reviews, and success plans. Troubleshoot technical questions independently where possible, working with databases, APIs, and JSON-based data (including SBOM/AIBOM/CryptographyBOM formats like SPDX and CycloneDX), and looping in Engineering or Support when deeper investigation is needed. Use basic scripting to investigate data issues, validate integrations, or build lightweight reporting for customers. Apply frontier AI tools to work more efficiently, such as drafting customer communications, summarizing account activity, analyzing data, and researching customer environments. Travel periodically to meet with customers on-site, with particular focus on the greater Washington, D.C. area. Qualifications 5+ years of experience in a customer success, account management, or similar customer-facing role, ideally supporting large enterprise customers with complex, multi-stakeholder relationships. Experience supporting U.S. government customers, particularly within the federal civilian sector, including familiarity with how government agencies evaluate, procure, and operationalize software. Strong track record in cybersecurity and/or SaaS customer success, including driving adoption, managing renewals, and reducing churn. Technical skills: Comfort working with technical systems and data, including relational databases, REST APIs, and JSON schemas, with the ability to read and troubleshoot at a working technical level. Ability to write basic scripts (e.g., Python, shell, or similar) to investigate issues, automate small tasks, or support reporting. Familiarity with software supply chain security concepts, including Software Bills of Materials (SBOMs) and AI Bills of Materials (AIBOMs), and standards such as SPDX and CycloneDX. Comfort using frontier AI models (e.g., Claude, ChatGPT, or similar) as part of daily workflow to troubleshoot integrations, fix poorly formatted BOMs, and improve efficiency and quality of work. Excellent written and verbal communication skills, with the ability to translate technical concepts for both highly technical and non-technical stakeholders. Strong organizational skills and the ability to manage multiple accounts and priorities simultaneously. Ability to travel periodically, especially to the greater Washington, D.C. area, to meet with customers in person. US Citizenship is required for this role. Nice To Haves Active security clearance or the ability to obtain and maintain one. Experience with vulnerability management, GRC, or third-party risk management workflows. Compensation The compensation offered for this position will depend on qualifications, experience, and work location. $158,200 – $169,500 OTE (base salary + performance bonus) Benefits Help organizations get new-found visibility into their software, and be more secure! Fully remote work (with potential for hybrid co-working) Unlimited PTO (which we take seriously) 100% medical/dental/vision insurance coverage for you and your dependents! 401(k) and retirement options Help get in at the ground floor of a well-funded, early-stage startup! A collaborative, mission-driven team built from diverse backgrounds across national security, defense, enterprise technology, and beyond. Originally posted on Himalayas

Customer Success Engineer (Enterprise)

C1

New York, US

What the job involves We are PUMPED to expand the customer success team Lead Implementations: Own the full onboarding cycle from sales hand-off to go-live for commercial accounts. Accountable to quick time to value metrics and ensure a smooth, efficient implementation experience Technical Configuration & Setup: Get hands-on with customer configurations, system integrations, and technical troubleshooting to unblock go-lives and drive adoption Customer Training: Conduct training sessions and create enablement materials to ensure customers understand how to use the platform effectively, with a focus on self-sufficiency Account Management: Manage a portfolio of small to mid-sized accounts, monitoring customer health, driving engagement, and identifying opportunities for expansion Project Management: Act as project manager for multiple simultaneous onboardings. Create quick project plans, coordinate tasks, and communicate status to customers and internal stakeholders Product Knowledge: Develop deep technical expertise in our products to provide guidance, best practices, and troubleshooting support to customers Cross-functional Collaboration: Work closely with Sales, Product, and Engineering teams to ensure seamless handoffs, resolve customer blockers, and advocate for customer needs Process Improvement: Identify opportunities to streamline implementation processes, create reusable resources, and build scalability into our commercial customer motion Support Renewals: Partner with Sales to ensure customers see value and are positioned for renewal success You'll own a book of commercial accounts, focusing heavily on implementation and early-stage customer success You'll drive quick time to value through efficient execution, improve our implementation playbooks with insights from the field, and set customers up for long-term success You'll learn the ins and outs of the identity security landscape and become an expert at helping companies modernize their IAM practices Requirements Looking for someone with a technical SaaS background who excels at hands-on implementation work and thrives on helping customers get up and running quickly 3-5 years of experience in customer-facing implementation, onboarding, or technical account management roles with SaaS products Experience in IAM, IT, Security, or adjacent spaces is a plus Proven track record of successfully onboarding multiple customers simultaneously with technical products involving system integrations Strong project management skills with the ability to juggle priorities and keep implementations on track Technical aptitude and comfort getting hands-on with product configuration, APIs, and integrations Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders Self-starter mentality who loves building processes and solving problems creatively Excited to work cross-functionally and wear multiple hats in a fast-growing startup environment Energized by helping customers succeed and passionate about delivering exceptional experiences

WordPress VIP, the enterprise division of Automattic, is the world's leading agile content management platform. Our suite of open solutions and services brings the ease and agility of WordPress to the heart of the world’s largest enterprises. Our large and growing ecosystem of technologies, services, and integrations is designed to bring the freedom and power of open source to our customers, which include Meta, CNN, Salesforce, and hundreds more. The Customer Success Engineer role is responsible for providing advanced technical support and consultation to our enterprise customers. In this customer-facing role, you will handle complex technical challenges, provide architectural guidance, and solve mission-critical problems with customer deployments and applications. You’ll work primarily through Zendesk tickets, while also participating in customer calls, to advance longer-term technical initiatives and build trusted customer relationships. You’ll serve as a technical resource for both customers and internal teams, bridging support and specialized engineering functions during high-impact situations. Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day. About You You are an engineer who thrives on solving real-world problems. You may have a background in full-stack development, enterprise support, or media technology, and you’re ready to apply your technical skills directly with a wide spectrum of interesting global customers. You never stop learning. You have a willingness to rapidly learn new technologies, and are excited by the challenge of debugging complex, unfamiliar applications. You are curious and love to get to the root cause of an issue. You’re not satisfied with surface-level fixes and are driven to solve problems not once, but twice: fixing the immediate issue, and preventing it from happening again. You have excellent written English and can effectively communicate technical concepts to customers and colleagues, sometimes under stressful circumstances. Communication is our oxygen and the basis of everything we do. You like actively solving problems. You are excited by engaging regularly in deep, collaborative problem-solving, and motivated by what you learn along the way. You are obsessed with helping others succeed, and love working directly with customers. Experience in an enterprise support environment is highly valued. Technical Requirements WordPress expertise with a solid understanding of the underlying codebase, themes, plugins, block editor, e-commerce, WP-CLI, hooks and filters, imports, and other advanced WordPress concepts. Proficient in reading, writing, and troubleshooting code in multiple languages, including HTML, CSS, PHP, and JavaScript. Understanding of web technologies including REST APIs, HTTP, DNS, domain management, reverse proxy, and version control (primarily Git, also SVN). Experience with software engineering practices, including coding standards, team coding practices, source control, build processes, testing methodologies, and cloud infrastructures. Advanced understanding of scalability, performance, and security issues in enterprise environments. Proficiency with monitoring and debugging tools such as Kibana and New Relic. Requirements US-based position. Candidates must be based in the United States and undergo background checks as required, and hold United States citizenship. Excellent communication skills. We’re a distributed team, so frequent and clear written communication is crucial. You must be able to explain complex technical issues in accessible ways. Self-motivated work ethic. Self-starters who love taking initiative and seeing things through to completion do well on our teams. Advanced troubleshooting abilities. You can take complex problems and break them down into manageable pieces with elegant solutions. Experience in customer-facing roles in an enterprise support environment. What to Expect Your day-to-day work will include: Providing high-quality technical support and consultation through Zendesk tickets and customer calls. Handling complex and urgent customer situations, including incident response and escalations. In-depth debugging that requires close examination of logs, analysis of customer codebases, and collaboration with engineering teams. Providing architectural guidance to customers on WordPress implementations. Building and updating internal and customer-facing documentation. Contributing to the continuous improvement of our platform, processes, and customer experience. Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. Salary range: $70,000-$150,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI About Automattic Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place. We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed. (Here’s what that might mean for you.) If you need accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our Employee Resource Groups. You can track your application status and more at MyGreenhouse. To learn about how we handle your data, please review our Job Applicant & Candidate Privacy Notice and our Privacy Policy. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here. Automattic participates in the E-Verify program in certain locations, as required by law.

Lead Customer Success Engineer

Dynatrace

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Dynatrace

Denver, CO

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Sonar

Austin, TX

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